Chevrolet Cruze Forums banner
1 - 20 of 41 Posts

·
Registered
Joined
·
82 Posts
Discussion Starter · #1 ·
So I finally got my car on the road today, first time getting to drive it other than a test drive. Made my daily commute of 110 miles. About 7 miles from home I got the exhaust fluid poor quality warning.

50,500 miles. Purchased from a private party.

What can I expect from a dealer? I believe the owner before me did in fact have the recall done, if that's relevant to this situation.

No cel yet, just 93 miles to 65mph max when I pulled into the driveway.

Is there a pretty common fix for this, more importantly is there a warranty to cover it?

Just kind of looking for what to expect.

Sent from my SCH-R970 using Tapatalk
 

·
Super Moderator
Joined
·
5,165 Posts
First thing I don't believe you bought a car without having it checked out. Did you happen to ask the previous owner why they were selling or just want to buy a car? Did they do recommended services/maintenance or were they having the same problems and just wanting to unload it on someone? You should at least have a power train warranty but IDK if that applies here. Since I don't have a diesel I cannot offer much on that front.
 

·
Registered
Joined
·
368 Posts
So I finally got my car on the road today, first time getting to drive it other than a test drive. Made my daily commute of 110 miles. About 7 miles from home I got the exhaust fluid poor quality warning.

50,500 miles. Purchased from a private party.

What can I expect from a dealer? I believe the owner before me did in fact have the recall done, if that's relevant to this situation.

No cel yet, just 93 miles to 65mph max when I pulled into the driveway.

Is there a pretty common fix for this, more importantly is there a warranty to cover it?

Just kind of looking for what to expect.

Sent from my SCH-R970 using Tapatalk
That's pretty much common when buying privately and you don't know history behind that car. I would consider a full delete, now depends the emissions law in your area. Good luck.

Sent from my LGMS631 using Tapatalk
 

·
Premium Member
Joined
·
5,535 Posts
Looking through the warranty manual(s) for 2014 and 2015 (since you did not specify) it appears 'most' components related to the def system have 8/80 coverage.
Regardless of who owns the car, the warranty is for the vehicle, not the owner......you could be the 20th owner and the coverage still applies.

Obviously, the failure has to be diagnosed before the 'who pays' question gets answered, so, a service dept. trip is in your future.
I might add, the diesel folks on this site have discussed some kind of warranty extension for a def issue, so, watch for more responses to your question over the next several hours.

I suspect your previous owner may not have been aware of a problem......it seems this cars emission system is very sensitive to driving style and habits based on past reports.
IMO the def system is a bit too sensitive to variables such as def quality anyways since I'm always chasing this code on medium duty diesel trucks and construction equipment regardless of who built it.

Bottom line: dealer diagnostics required.

Rob
 

·
Premium Member
2014 Cruze Diesel, 2007 Cobalt, 1981 Camaro Z28, 2017 Volt
Joined
·
5,876 Posts
DEF components are only covered under the 3/36 B2B. The only component I know of covered under the 8/80 warranty is the cat.

The DEF heater has had supplementary warranty coverage added since the vehicles release - 10/120, I believe.
 

·
Premium Member
Joined
·
4,652 Posts
The DEF heater has had supplementary warranty coverage added since the vehicles release - 10/120, I believe.
With almost 100% certainty, I can say this is your problem and it will be fixed for free. There is no warning or way to check for this condition. It just happens. After this is fixed, you should be good to go.

While you're in there, have them reverse the recall as well.

Good luck and keep us posted.

This may be helpful

http://www.cruzetalk.com/forum/64-g...mmon-issues-fixes-2014-2015-cruze-diesel.html
 

·
Premium Member
Joined
·
1,372 Posts
On my way to the dealer now. Cel has been ignited....

I feel like a real ctd owner now.

Sent from my SCH-R970 using Tapatalk
Welcome to the big leagues. hahahaha.
 

·
Registered
Joined
·
355 Posts
Get used to seeing it. As mentioned this is most likely the tank heater covered under special policy. No big deal. Most have had it done.
 

·
Registered
Joined
·
1,540 Posts
Yup, happened to me. Definitely aggravating. Hope you get it fixed properly. Def tank heater SB a warranty fix.
 

·
Registered
Joined
·
82 Posts
Discussion Starter · #11 ·
I wish I could tell the dealer that the guys on cruzetalk says it's the tank heater, 5 hours and no diagnosis. I ended up leaving after 2.5 hours of waiting.

Sent from my SCH-R970 using Tapatalk
 

·
Registered
Joined
·
82 Posts
Discussion Starter · #12 · (Edited)
Got an update, it's the pump, not covered under warranty.

Gonna be about $565 parts/labor

Anybody had this happen?

Edit, he called back forgot to add the diagnostics.... $650 with a discount.

Strongly considering a delete instead.

Sent from my SCH-R970 using Tapatalk
 

·
Registered
Joined
·
137 Posts
Delete it. Your already at 1/2 the price of a delete with only 100 miles driven. For sure it will be cost effective. Dont worry the new EPA head Pruitt is in bed with the oil companies, they wont come knocking!
 

·
Registered
Joined
·
368 Posts
Got an update, it's the pump, not covered under warranty.

Gonna be about $565 parts/labor

Anybody had this happen?

Edit, he called back forgot to add the diagnostics.... $650 with a discount.

Strongly considering a delete instead.

Sent from my SCH-R970 using Tapatalk
Previous owner sold it for a reason my friend, sorry to say that. ?

Sent from my LGMS631 using Tapatalk
 
  • Like
Reactions: obermd

·
Registered
Joined
·
82 Posts
Discussion Starter · #15 ·
How would he know the def pump was about to go?

It's not something you can clear and keep driving. He was a older gentlemen, not a young guy with a tuner.

Sent from my SCH-R970 using Tapatalk
 

·
Premium Member
Joined
·
2,217 Posts
I would go on a GM parts online site, and figure out what that component really costs. I will say this the emission warranty on this car is a fing joke, this is a new system and this is obvious a part of the emission system.

I have had my 15 ctd and love it. Drove 250 miles today and will do the same tomorrow. What a highway cruiser it is.

Best of luck with whatever decisions you make. Sorry you had such bad luck so soon, that was a really short honeymoon :dazed052:
 

·
Registered
Joined
·
216 Posts
Welcome to the forum and the CTD world. Tough luck off the start. Hope it gets sorted out without too much $$$ damage. My concern with a delete is I'm not a real motor head and not sure where the car could be serviced if there was a issue down the line. Best of luck
 

·
Registered
Joined
·
314 Posts
Welcome to the forum and the CTD world. Tough luck off the start. Hope it gets sorted out without too much $$$ damage. My concern with a delete is I'm not a real motor head and not sure where the car could be serviced if there was a issue down the line. Best of luck
The car can be serviced anywhere with a delete. It's just basically an exhaust system change. But chances are, if you're deleted, the car won't be having anymore issues anyway
 

·
Registered
Joined
·
2,999 Posts
Looking through the warranty manual(s) for 2014 and 2015 (since you did not specify) it appears 'most' components related to the def system have 8/80 coverage.
Regardless of who owns the car, the warranty is for the vehicle, not the owner......you could be the 20th owner and the coverage still applies.

Obviously, the failure has to be diagnosed before the 'who pays' question gets answered, so, a service dept. trip is in your future.
I might add, the diesel folks on this site have discussed some kind of warranty extension for a def issue, so, watch for more responses to your question over the next several hours.

I suspect your previous owner may not have been aware of a problem......it seems this cars emission system is very sensitive to driving style and habits based on past reports.
IMO the def system is a bit too sensitive to variables such as def quality anyways since I'm always chasing this code on medium duty diesel trucks and construction equipment regardless of who built it.

Bottom line: dealer diagnostics required.

Rob
please edit this

as moderator its improper to mislead aboot the emissions warranty this much
 
1 - 20 of 41 Posts
Top