[TammyCruzesAZ]

Bought a 2017 HB Premier a couple days ago. Starting to regret purchasing the extended warranty, which added 5k to loan. They told me it covers everything, including wheels and tires, plus GAP. Wish I didn't buy into the fear tactics the finance people use.

The finance guy lied to me and said you can't cancel for 6 months. I looked at paperwork and it says within 60 days. I called him twice to ask to remove it, but he says it's a done deal. I Think it's too late to redo finance paperwork on it, but if you cancel, they just refund you. Thing is, I already had a blown tire and they covered $100 to have someone come out and put spare on. So, I need to find out how much I would be refunded.

Sorry for the drawn out post. But any comments, suggestions?

 

[TammyCruzesAZ]

Looking at your service contract, who is the provider?

Rob

I bought the car through Autonation and they provide all the service with 0 deductible, at any of their locations. Forgot to mention that I am 2 hours away from nearest Autonation provider. There is $100 deductible for out of network providers.

 

[TammyCruzesAZ]

Also, they call it a Protection Package, but I guess that's the same as an extended warranty.

 

[TammyCruzesAZ]

Thanks, Rob!

I'm a little hesitant to cancel because of some of the issues I see some Cruze owners talk about in this forum, but at the same time I think it's so overpriced. I declined at first and just asked for GAP, but buckled under sales guy pressure.

 

[TammyCruzesAZ]

Thanks so much for all of your help, everyone. They are open today, so I called and asked to speak with the finance guy's boss. He won't be in until Monday.

Another part of this: The finance guy forgot to ask me to sign an arbitration agreement. He fed-exed it to me and said I need to sign it. And I can return it with the receipt for the tire that blew and he will reimburse me.

From what I gather, the dealership should not have been able to let me leave with the car without that being signed. Maybe I have some leverage to have them redo the loan?

 

[TammyCruzesAZ]

What should I do? I called the manager and he said that he would rewrite the contract without the protection package. But then he offered to extend warranty. Right now it's for up to 75,000 miles. He will extend it to 100,000 miles and 10 years. Same price.

 

[TammyCruzesAZ]

Thanks so much for the help! I feel like I have a support system here lol. You guys seriously helped me out with your advice. They are going to rewrite the contract without the extended protection plan.

And yes, I am sure I would have had zero leverage if I had signed the arbitration paperwork.

The manager of the dealership admitted that the finance guy messed up and I think he was a little embarrassed that one of their guys was so dishonest.

Now I can feel happy with my purchase and enjoy the Cruze! I check out the GM warranty, too!

 

[TammyCruzesAZ]

.....

 

[TammyCruzesAZ]

What should I do? I called the manager and he said that he would rewrite the contract without the protection package. But then he offered to extend warranty. Right now it's for up to 75,000 miles. He will extend it to 100,000 miles and 10 years. Same price.

It's impossible for a dealership to extend the warranty - only the manufacturer can do that. All a dealership can do is an extended service contract. Dump this contract entirely and contact Ally or GM about the current GM Extended protection plans. Also, I wouldn't sign an arbitration agreement with this crook - they're not required by law and only benefits the dealership and Autonation.

Whoops, not the warranty, but the extra protection package that Autonation offers.

 

[TammyCruzesAZ]

[/QUOTE]Great job. I take it the new contract is $5,000 less and your next step is to use the savings to find a new extended service plan.[/QUOTE]


Exactly!