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Discussion Starter · #1 ·
Last friday when I got home from work the wife said something was wrong with our car we purchased 2 years ago. 2013 Chevy Cruze Lt so I went to take a look and put my code reader on it, sure enough it was broke, P0299 and 2 sensor codes, I did start it and I could hear the turbocharger grinding a little.

Monday I told wife to clean it out and we could go trade it in, she did and when I got home from work she greeted me with papers that we purchased an extended warranty, took to Chevy dealer who said they were not allowed to honor the warranty since I purchased from a Ford dealer, ok, so to the Ford Group dealer in town and was told I had to take it to the Ford Chevrolet dealer about 28 miles away and called them to make an appointment for me.

Today was the day, but last evening I asked wife if she wanted some brandy, yes but we don't have a vehicle, told her if I need to drive it to Lewisburg tomorrow it better make it the 2 mile to the store, well it made it there but did act up coming home.

This morning 7:30 I called Fairfield Group Chevrolet explaining the situation, they responded they did not have a rollback but would take care of getting one to me, at 9 I was at the dealer and they told me it would cost me $185 to replace (not sure if was the 02 sensor or oil return line), at noon they gave me keys to a courtesy car and told me it would be a couple hours because they needed to replace turbocharger.

We went back at 2:30 and my vehicle was ready, I asked if this was common, no, what did I do wrong, nothing, it just happens.

Service man handed me the keys and I asked how much, WARRANTY COVERED IT ALL, NO Charge.

I must thank that dealership for the courtesy and honesty, something a lot us have had trouble with.

I am HAPPY
 

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Congratulations. The best time to have a warranty is when you need it.
 

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Most Vehicle Service Contracts (can't buy a Extended Warranty) like the GMPP that was issued by ALLY will allow you to take your Car to ANY licensed service facility in the Country. I would be interested to know why you got the runaround, what company wrote your policy, and what it clearly says on the paperwork where you can go for service?
 

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Discussion Starter · #4 ·
I don't know if I can actually explain why I got a little run around. Around here we sort of have a small monopoly of dealers which I will use abreviations for and not actually name them, they both have many locations withing a 75 mile radius of our small city, there is B A who has dealerships such as BA Honda, BA Chevrolet, BA Toyota etc, same thing with F Auto Group, if you buy a vehicle from either one that is where it needs to get serviced, they must not step on each others toes.
I really don't care about the run around, it got fixed. all it says on contract is must be authorized prior to commencement of repairs

Best I can tell from paperwork is First Extended Warranty Corporation Chicago Illinois
 

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I don't know if I can actually explain why I got a little run around. Around here we sort of have a small monopoly of dealers which I will use abreviations for and not actually name them, they both have many locations withing a 75 mile radius of our small city, there is B A who has dealerships such as BA Honda, BA Chevrolet, BA Toyota etc, same thing with F Auto Group, if you buy a vehicle from either one that is where it needs to get serviced, they must not step on each others toes.
I really don't care about the run around, it got fixed. all it says on contract is must be authorized prior to commencement of repairs

Best I can tell from paperwork is First Extended Warranty Corporation Chicago Illinois
Wow in a quick review of this company they are the lowest rated provider out there. I assume Blaise Alexander sold this to you and could have provided a better choice like the GM product. In any case you should be able to go anywhere for service although there are repairs that do require a trip to the original manufacturer.
https://www.consumeraffairs.com/auto_warranty/first_extended_service.html

You might want to look into a pro rated cancellation of this policy as its worse than I even thought. Funny thing as MIC, the company many of us have with the ALLY GMPP is also in Chicago, Hog Butcher to the World!
https://www.yelp.com/biz/the-warranty-group-chicago
 

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Discussion Starter · #6 ·
Wow in a quick review of this company they are the lowest rated provider out there. I assume Blaise Alexander sold this to you and could have provided a better choice like the GM product. In any case you should be able to go anywhere for service although there are repairs that do require a trip to the original manufacturer.
https://www.consumeraffairs.com/auto_warranty/first_extended_service.html

You might want to look into a pro rated cancellation of this policy as its worse than I even thought. Funny thing as MIC, the company many of us have with the ALLY GMPP is also in Chicago, Hog Butcher to the World!
https://www.yelp.com/biz/the-warranty-group-chicago
Eddie, very interesting links, kind of scary really. I purchased the vehicle from Fairfield Auto Group and they are the ones that sold me the extended warranty. I will be looking at the GMPP program for sure, I must say that I was one lucky man to have everything taken care of according to what I read on the consumer site.

Thank you for the reply.
 

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OP......If your car has less than 100,000 miles and is less than five years old from its in service date the repair was covered under the cars powertrain warranty.
The extended contract would have not had any charges against it.

Just FYI.

Rob
 

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Ha, both my son and I are being hit hard with five year old vehicles with emails, snail mail, and phone calls. I just delete, pitch, or hangup. Son likes to talk, I don't have this vehicle anymore, what are you driving now?

Can reply, was driving drunk and took my license away or nothing, using public transportation now.

If you really want an extended warranty, have to search really hard, get an electronic microscope to read all the fine print, but when they pester you constantly, get a hint they are trying to screw you.
 

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My son is graduating from college in a few weeks, has a reliable but tired 2005 Pontiac vibe, is same as Toyota Matrix, his has close to 150k miles, few minor issues but been a good car. We drove a new Honda Civic hatchback yesterday. We both liked it but not sure he will like the payments, I think we may be leaning more towards a 2012 Ford Fusion or 2013 Ford Escape that is certified, which gives him a 1 year 12k ford warranty and 7 years or 100k drivetrain. He likes the escape little better. My preference over some extended third party warranty is a manufacturer warranty and right now the certified warranties are pretty compelling especially if your budget is a little tighter and can't afford a new car.

I get almost daily calls from these crooked third party extended warranties for previous cars I have owned. I truly believe many of them are nothing short of a scam.
 
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