[Jonithan]

Last friday when I got home from work the wife said something was wrong with our car we purchased 2 years ago. 2013 Chevy Cruze Lt so I went to take a look and put my code reader on it, sure enough it was broke, P0299 and 2 sensor codes, I did start it and I could hear the turbocharger grinding a little.

Monday I told wife to clean it out and we could go trade it in, she did and when I got home from work she greeted me with papers that we purchased an extended warranty, took to Chevy dealer who said they were not allowed to honor the warranty since I purchased from a Ford dealer, ok, so to the Ford Group dealer in town and was told I had to take it to the Ford Chevrolet dealer about 28 miles away and called them to make an appointment for me.

Today was the day, but last evening I asked wife if she wanted some brandy, yes but we don't have a vehicle, told her if I need to drive it to Lewisburg tomorrow it better make it the 2 mile to the store, well it made it there but did act up coming home.

This morning 7:30 I called Fairfield Group Chevrolet explaining the situation, they responded they did not have a rollback but would take care of getting one to me, at 9 I was at the dealer and they told me it would cost me $185 to replace (not sure if was the 02 sensor or oil return line), at noon they gave me keys to a courtesy car and told me it would be a couple hours because they needed to replace turbocharger.

We went back at 2:30 and my vehicle was ready, I asked if this was common, no, what did I do wrong, nothing, it just happens.

Service man handed me the keys and I asked how much, WARRANTY COVERED IT ALL, NO Charge.

I must thank that dealership for the courtesy and honesty, something a lot us have had trouble with.

I am HAPPY

 

[Jonithan]

I don't know if I can actually explain why I got a little run around. Around here we sort of have a small monopoly of dealers which I will use abreviations for and not actually name them, they both have many locations withing a 75 mile radius of our small city, there is B A who has dealerships such as BA Honda, BA Chevrolet, BA Toyota etc, same thing with F Auto Group, if you buy a vehicle from either one that is where it needs to get serviced, they must not step on each others toes.
I really don't care about the run around, it got fixed. all it says on contract is must be authorized prior to commencement of repairs

Best I can tell from paperwork is First Extended Warranty Corporation Chicago Illinois

 

[Jonithan]

Wow in a quick review of this company they are the lowest rated provider out there. I assume Blaise Alexander sold this to you and could have provided a better choice like the GM product. In any case you should be able to go anywhere for service although there are repairs that do require a trip to the original manufacturer.
https://www.consumeraffairs.com/auto_warranty/first_extended_service.html

You might want to look into a pro rated cancellation of this policy as its worse than I even thought. Funny thing as MIC, the company many of us have with the ALLY GMPP is also in Chicago, Hog Butcher to the World!
https://www.yelp.com/biz/the-warranty-group-chicago

Eddie, very interesting links, kind of scary really. I purchased the vehicle from Fairfield Auto Group and they are the ones that sold me the extended warranty. I will be looking at the GMPP program for sure, I must say that I was one lucky man to have everything taken care of according to what I read on the consumer site.

Thank you for the reply.