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Give me my Key back!!!

69491 Views 31 Replies 23 Participants Last post by  Ghost14
I had my first issue with my Cruze yesterday. The wife took it to work (school, 1.5 miles away)and called me at home from the car saying that she could not get the key out of the ignition. I figured she didn't have it in Park and told her to try a few things. Long story short, I took my truck over there and she was right. I could not remove the key because the ignition would only go back to the "Acc" position.

I left her the truck & took the Cruze home and put it in my garage. Nothing I did helped with getting the ignition all the way off and the key out. I did not want to leave it that way too long because the dash lights were staying on. I called Onstar and after answering stupid questions like what color is your Cruze, all they could do was send a tow truck to take it to my local dealer. I told them to forget it and I will drive it there myself.

The dealer was not open yet so I disconnected the negative terminal to the battery and went inside to Google some answers. I discovered that the Cobalt had a similar issue and found a way to remove the key. There is a small hole under the ignition (bottom of steering column) where I was able to insert a small screwdriver. Jiggling it a bit, I was able to turn the ignition off and remove the key.

I dropped it off at my dealer (brought my trusty screwdriver with me) and they were clueless as to the problem since they never saw it on a Cruze before. They did mention a similar problem with the Cobalt.

They gave me an ugly HHR to use while they diagnose & hopefully fix the issue. I'll let everyone know the outcome once it is fixed. It sux having a problem on a 6 week old car. :mad:
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what size screwdriver did you need? I'm a better safe than sorry guy..might want to make sure I have one handy in case this ever happens.
 

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Discussion Starter · #5 ·
what size screwdriver did you need? I'm a better safe than sorry guy..might want to make sure I have one handy in case this ever happens.
Look under the steering column just under the ignition switch and you will see the hole I was talking about. A small to medium sized slotted screwdriver that will fit up there is all you will need if it ever happens to you. Hopefully it won't. I think I will keep one in the glove compartment just in case.

I have not heard back from the service dept. yet but think it's either a defective switch or possibly the safety device that won't let you remove the key unless the vehicle's transmission is in "Park" is the culprit. We will see...
 

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Mine acts up from time to time, for no reason that i can find. after a few seconds of jiggling it comes out, 95% of the time though its fine. It almost feels as though it isn't recognizing the car is in park and wont let you remove the key but jiggling on the shifter doesnt seem to do anything.

Let us know what they find please :)
 

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I had the same problem with my Cruze and it needed a shifter. I work as a technician at a Chevrolet dealer and mine was the first Cruze at our dealer to have the problem, when I called tech assist they said they are having some problems with the shifters on the Cruze. It has worked great since the shifter replacement.
 

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Discussion Starter · #9 · (Edited)
I had the same problem with my Cruze and it needed a shifter. I work as a technician at a Chevrolet dealer and mine was the first Cruze at our dealer to have the problem, when I called tech assist they said they are having some problems with the shifters on the Cruze. It has worked great since the shifter replacement.
Yep... got my Cruze back this afternoon. They had to replace some button or switch or thingamabob in the center console that gets activated when the shifter is in park. Some kinda safety mechanism that won't let you remove the key unless the car is in park. I also bought a cheap screwdriver at the Dollar store to keep in the glove box just in case it happens again. Sounds like this could become a recall issue in the future.

p.s. not only would the key not come out, I could not turn the ignition all the way back to the "off" position. Only could go back to "acc" position.
 

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I had my first issue with my Cruze yesterday. The wife took it to work (school, 1.5 miles away)and called me at home from the car saying that she could not get the key out of the ignition. I figured she didn't have it in Park and told her to try a few things. Long story short, I took my truck over there and she was right. I could not remove the key because the ignition would only go back to the "Acc" position.

I left her the truck & took the Cruze home and put it in my garage. Nothing I did helped with getting the ignition all the way off and the key out. I did not want to leave it that way too long because the dash lights were staying on. I called Onstar and after answering stupid questions like what color is your Cruze, all they could do was send a tow truck to take it to my local dealer. I told them to forget it and I will drive it there myself.

The dealer was not open yet so I disconnected the negative terminal to the battery and went inside to Google some answers. I discovered that the Cobalt had a similar issue and found a way to remove the key. There is a small hole under the ignition (bottom of steering column) where I was able to insert a small screwdriver. Jiggling it a bit, I was able to turn the ignition off and remove the key.

I dropped it off at my dealer (brought my trusty screwdriver with me) and they were clueless as to the problem since they never saw it on a Cruze before. They did mention a similar problem with the Cobalt.

They gave me an ugly HHR to use while they diagnose & hopefully fix the issue. I'll let everyone know the outcome once it is fixed. It sux having a problem on a 6 week old car. :mad:
The Saturn ION's had this same issue..Ours left us stranded 5 times before Saturn/GM purchased the car back under Minnesota lemon law. They did right by the whole situation in the end by obviously giving all of our payments made to GMAC back plus a $2000 customer incentive coupon that we used to purchase a 2004 fully loaded VUE V-6 AWD..But still it was a major pain in the a** in the long run dealing with the whole situation..:mad:
 

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Discussion Starter · #14 ·
my key gets stuck every so often it just wont turn at all then ill move the wheel till it clicks and wamo it comes out dis a weird flaw
That is a different issue that is common in many many cars. You just have to wiggle the wheel to release the stuck ignition.
 

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Discussion Starter · #15 ·
The Saturn ION's had this same issue..Ours left us stranded 5 times before Saturn/GM purchased the car back under Minnesota lemon law. They did right by the whole situation in the end by obviously giving all of our payments made to GMAC back plus a $2000 customer incentive coupon that we used to purchase a 2004 fully loaded VUE V-6 AWD..But still it was a major pain in the a** in the long run dealing with the whole situation..:mad:
Wow... 5 times? I'll have to check NY Lemon laws to see how many issues need repeating before I can get a deal like yours. :eek:
 

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Wow... 5 times? I'll have to check NY Lemon laws to see how many issues need repeating before I can get a deal like yours. :eek:
This might help. When I had my "award winning", Motor Trend Car of the Year, a 1999 Chrysler 300M, I had EVERY Lemon Law article bookmarked. Glad I saved them-
New York Lemon Law Statute
 

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Same thing happened to our Cruze 3 times on 3 different occasions. Had to put the car in reverse and drive a few times and it finally came out. So far it hasn't happened again and it's been about a month...
 
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