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In the ongoing issues i have had with dealers up here in the frozen north....here is the interchange i have had with GM Canada, i realize at the very end i am a bit frustrated, i would like to know what you folks think of all of this, if I am out of line, so be let me know, I'm big enough to say i was wrong
Sorry on the length of this......
Here it starts:
Our US customer care team forwarded your contact information to us regarding the concern you're experiencing on your 2014 Chevrolet Cruze.
We appreciate the details you've provided and apologize for the service experience you've had thus far with McGee Motors as concerns of this nature aren't typical of them.
We rely heavily on our GM certified dealerships for their technical expertise and as our eyes and ears in the field. A diagnosis of the current concern needs to be completed and it would be my pleasure to work with the Chevrolet dealership of your choice should you not wish to return to McGee Motors.
_________________
Thanks for the return email
So I have had numerous issues, now you say that's not normal for McGee?
Or McLaughlin in Seaforth
So I guess I'm the only one?
I didn't have any issues at the Lincoln dealer I dealt with, or the GM dealer in Woodstock Ontario..
Why do I need to drive 40 minutes to have my GM car serviced?
Oh yes BTW this car and 3 others were bought on GM employee program
I'm interested in hearing from you on this
Thanks again
____________
At General Motors of Canada, we are constantly striving to maintain an excellent standard of service as customer satisfaction and ownership experience are important to us.
We can certainly appreciate your frustration with your overall experience with McGee Motors. Please provide us with detailed information regarding your past experience at their dealership as I would like to contact the dealer manager on your behalf and discuss these concerns further.
Has one of our dealership had the opportunity to look at your vehicle for the transmission oil pan leak as of yet?
___________
The only one was McGees who tightened the bolts and told me to keep an eye on it..
Nice huh
_____________
I apologize for the delay in responding to your email.
I'd like to discuss your previous experience with the manager at McGee Motors however additional details would be required in order to do so. Please advice as to the date of your visit, the concerns that prompted your visit to the dealer and what transpired on this visit.
Have you had an opportunity to schedule an appointment as of yet for the transmission oil pan leak?
_____________
Appointment was May 2, 2016
9,00 AM
Dripping tranny fluid on driveway prompted the appointment,
Was told at dealership they would clean the area, and retighten the bolts....take for a drive , inspect again.
Told then that should be ok now, but keep an eye on it, and perhaps relook at the next service interval.
They have already lost my oil changes etc, due to previous issues..._
________
I have reached out to the service manager at McGee Motors in order to obtain details of the work they performed on your vehicle on May 2nd and I’m currently awaiting additional information.
I will be back in contact with you as soon as an update is available.
Kindly,
___________
I have been in contact with McGee Motors regarding your most recent visit to their dealership.
It was indicated that you had brought your 2014 Chevrolet Cruze on May 02nd 2016. Upon inspection of the vehicle, it was determined that the leak was very minor as there was not a lot of oil in the area and a bit seemed to have accumulated in the lower shield. The dealership rechecked the torque and cleaned off the area, at which point, you were advised to keep monitoring this issue and they could have another look at it during your next servicing visit or when you went back in to confirm if any further repair would be required.
The dealership aslo advised that they also offered to replace the gaskets to offer you peace of mind however you were busy that day and opted not to have it done on that visit.
Is the leak stil present? If yes, then we strongly recommend going back into the dealership for further diagnosis and repairs.
I will be happy to follow up with the service manager once they've taken another look at the vehicle to ensure that this is resolved to your satisfaction.
____________
It was dripping on the driveway and my mechanic , when changing the oil wrote on his bill about the leak
They offered to replace the gasket, they said IF it was to be done it would take 2 hours
They should have offered a loaner and sent me on my way.
I was busy that day and 40 km from work I could not wait 2?hours
Wait for the next scheduled service? What kind of service is that?
_________
We apologize for your dissatisfaction with the procedure completed at the dealership however based on the inspection completed; this was the 1st step in resolving the issue.
Customers are provided with a rental vehicle when the dealership requires their vehicle overnight. Our dealerships do offer a shuttle service however it's only within their city/town limits.
Has your mechanic repaired your Cruze for this concern already?
____________
Thanks Bibi for your help, but there is ongoing issues with this dealer, i cannot be the only one with problems here.
I have bought about 20 new GM vehicles starting at 19 with a GMC van, indeed the 1980 Trans AM I bought November 1979 tis still own.
I swore i would never buy another GM vehicle again, after the demise of Pontiac....service departments were famous for poor service.
I saw this car and thought it might be nice to try.
I have never seen service this non caring about a customer , i guess it would have been different if i had bought the car there.
I have had numerous issues with the car mostly throwing codes restated to emissions, sometimes not making it home before it throws more codes.
I would love to send you the information but
Never have i received a copy of the service work done (after repeated requests I did get few copies)
The latest one i received nothing on the work done
My Lincoln when it needs service is royally treated..
I am never going back to this dealer. and the power of social media i will relate this story to the masses.
I'm going to see what kind of trade in i get at the local Toyota dealer, i don't hold out for much due to GM's abandonment of this category of vehicle.
____________
Good afternoon Ken,
I'm terribly sorry to hear this. We certainly don't wish to lose you as you are a valued customer and I hope that you'll revert to a GM product again in the future.
Please don't hesitate to contact us again should you wish to work with another Chevrolet dealership or if there is anything that we can assist with.
Have a great weekend,
Sorry on the length of this......
Here it starts:
Our US customer care team forwarded your contact information to us regarding the concern you're experiencing on your 2014 Chevrolet Cruze.
We appreciate the details you've provided and apologize for the service experience you've had thus far with McGee Motors as concerns of this nature aren't typical of them.
We rely heavily on our GM certified dealerships for their technical expertise and as our eyes and ears in the field. A diagnosis of the current concern needs to be completed and it would be my pleasure to work with the Chevrolet dealership of your choice should you not wish to return to McGee Motors.
_________________
Thanks for the return email
So I have had numerous issues, now you say that's not normal for McGee?
Or McLaughlin in Seaforth
So I guess I'm the only one?
I didn't have any issues at the Lincoln dealer I dealt with, or the GM dealer in Woodstock Ontario..
Why do I need to drive 40 minutes to have my GM car serviced?
Oh yes BTW this car and 3 others were bought on GM employee program
I'm interested in hearing from you on this
Thanks again
____________
At General Motors of Canada, we are constantly striving to maintain an excellent standard of service as customer satisfaction and ownership experience are important to us.
We can certainly appreciate your frustration with your overall experience with McGee Motors. Please provide us with detailed information regarding your past experience at their dealership as I would like to contact the dealer manager on your behalf and discuss these concerns further.
Has one of our dealership had the opportunity to look at your vehicle for the transmission oil pan leak as of yet?
___________
The only one was McGees who tightened the bolts and told me to keep an eye on it..
Nice huh
_____________
I apologize for the delay in responding to your email.
I'd like to discuss your previous experience with the manager at McGee Motors however additional details would be required in order to do so. Please advice as to the date of your visit, the concerns that prompted your visit to the dealer and what transpired on this visit.
Have you had an opportunity to schedule an appointment as of yet for the transmission oil pan leak?
_____________
Appointment was May 2, 2016
9,00 AM
Dripping tranny fluid on driveway prompted the appointment,
Was told at dealership they would clean the area, and retighten the bolts....take for a drive , inspect again.
Told then that should be ok now, but keep an eye on it, and perhaps relook at the next service interval.
They have already lost my oil changes etc, due to previous issues..._
________
I have reached out to the service manager at McGee Motors in order to obtain details of the work they performed on your vehicle on May 2nd and I’m currently awaiting additional information.
I will be back in contact with you as soon as an update is available.
Kindly,
___________
I have been in contact with McGee Motors regarding your most recent visit to their dealership.
It was indicated that you had brought your 2014 Chevrolet Cruze on May 02nd 2016. Upon inspection of the vehicle, it was determined that the leak was very minor as there was not a lot of oil in the area and a bit seemed to have accumulated in the lower shield. The dealership rechecked the torque and cleaned off the area, at which point, you were advised to keep monitoring this issue and they could have another look at it during your next servicing visit or when you went back in to confirm if any further repair would be required.
The dealership aslo advised that they also offered to replace the gaskets to offer you peace of mind however you were busy that day and opted not to have it done on that visit.
Is the leak stil present? If yes, then we strongly recommend going back into the dealership for further diagnosis and repairs.
I will be happy to follow up with the service manager once they've taken another look at the vehicle to ensure that this is resolved to your satisfaction.
____________
It was dripping on the driveway and my mechanic , when changing the oil wrote on his bill about the leak
They offered to replace the gasket, they said IF it was to be done it would take 2 hours
They should have offered a loaner and sent me on my way.
I was busy that day and 40 km from work I could not wait 2?hours
Wait for the next scheduled service? What kind of service is that?
_________
We apologize for your dissatisfaction with the procedure completed at the dealership however based on the inspection completed; this was the 1st step in resolving the issue.
Customers are provided with a rental vehicle when the dealership requires their vehicle overnight. Our dealerships do offer a shuttle service however it's only within their city/town limits.
Has your mechanic repaired your Cruze for this concern already?
____________
Thanks Bibi for your help, but there is ongoing issues with this dealer, i cannot be the only one with problems here.
I have bought about 20 new GM vehicles starting at 19 with a GMC van, indeed the 1980 Trans AM I bought November 1979 tis still own.
I swore i would never buy another GM vehicle again, after the demise of Pontiac....service departments were famous for poor service.
I saw this car and thought it might be nice to try.
I have never seen service this non caring about a customer , i guess it would have been different if i had bought the car there.
I have had numerous issues with the car mostly throwing codes restated to emissions, sometimes not making it home before it throws more codes.
I would love to send you the information but
Never have i received a copy of the service work done (after repeated requests I did get few copies)
The latest one i received nothing on the work done
My Lincoln when it needs service is royally treated..
I am never going back to this dealer. and the power of social media i will relate this story to the masses.
I'm going to see what kind of trade in i get at the local Toyota dealer, i don't hold out for much due to GM's abandonment of this category of vehicle.
____________
Good afternoon Ken,
I'm terribly sorry to hear this. We certainly don't wish to lose you as you are a valued customer and I hope that you'll revert to a GM product again in the future.
Please don't hesitate to contact us again should you wish to work with another Chevrolet dealership or if there is anything that we can assist with.
Have a great weekend,