Chevrolet Cruze Forums banner
1 - 1 of 3 Posts

· Registered
717 Posts
Discussion Starter · #1 ·
Officially, their purpose is to assist existing customers with warranty claim issues or general questions. I have used this number when the dealer wasn’t able to fix my airbag system issue for my Aveo. GM contacted the dealer and then I got a rental instead going daily to the dealer! I kept calling GM twice a week and finally, after 5 weeks since my problem occurred, the dealer (with a GM advisor onsite) replaced almost the entire airbag system on my car! To get me "customer satisfaction" regarding this inconvenience, I got a voucher with 10% of the new car value that I could use for one year to buy a new GM brand vehicle at any dealer in USA. I was already looking for Cruze so I was happy with this end.
What I want to say is if you are not happy with the dealer solution about your problem, call this GM number, open a claim and keep pressure on them. GM will try to close your claim quickly so you may get a better resolution in this way.
1 - 1 of 3 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.