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Discussion Starter · #1 ·
This is more or less a public request to anybody at GM who can control this stuff. As I mentioned before, in another thread Chevrolet.com says this: (sorry but my enter key is not working on this forum any more for some reason. "We’ve got you coveredThe 2014 Cruze Clean Turbo Diesel comes standard with 2 Year / 24,000 Mile Vehicle Maintenance[SUP][/SUP] that includes scheduled oil and filter changes, tire rotations, multipoint inspection and Diesel Exhaust Fluid refills"

..... So I go in to the dealer for my second service and I noticed they did not include the DEF. In fact, they told me they were CHARGED BACK by GM for giving it to me on the first service!! This is just unacceptable for the website to proclaim that it's included and then have something like this happen. Please, oh, please, anybody at GM that can fix this, please do so!! Here is the link: 2014 Cruze Compact Car - Cruze Turbo Diesel | Chevrolet
 
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That's bad service. If they say it's free than we shouldn't pay for it that's it! Seriously how much a galon of DEF costs to gm and full the tank up twice for free to keep new owner mouth shut and happy that he's leaving the dealer with no charge. That's just my opinion.
 

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It is called the run around dance ! they tell you to go run around and we believe it .
Do you have any written document of the advertised claim of free service for 24 months ?
 

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OFFICIAL guidelines
Chevrolet 2-YEAR scheduled Maintenance
.
Chevrolet 2-Year Scheduled Maintenance will be included with thepurchase or lease of all 2014 Chevrolet vehicles delivered as fleet or retailunits. This scheduled maintenance coverage will provide owners select requiredservices, for 2 years or 24,000 miles, whichever occurs first. Customers arelimited to four service events during the service period.

ACDelco Oil andfilter change (Cruze Diesel and models equipped with a Duramax® engine includean ACDelco Diesel Exhaust Fluid refill at each of the four provided visits; seea participating dealer for other restrictions and complete
details)

4-wheel TireRotation (excludes dual rear wheel vehicles, all Corvette models and selectCamaro models - ZL1 model and 1LE package cars - due to their unidirectionaltires; see Owner’s Manual for details)

27-Point VehicleInspection (MPVI) Chevrolet scheduledmaintenance covers the following services in accordance with the vehicle’s Owner’sManual maintenance schedule. Customers are limited to four service eventsduring the
service period.

Scheduledmaintenance to include oil and filter change (excludes Spark EV), 4-wheel TireRotation (excludes dual rear wheel vehicles, all Corvette models and selectCamaro models - ZL1 model and 1LE package cars - due to their unidirectionaltires; see Owner’s Manual for details), and a 27-Point Vehicle Inspection.

Oil change frequencywill be based on the Oil Life Monitoring System (OLM) taking into accountcustomer convenience at the time of their 7,500-mile tire rotation interval.

The oil lifepercentage must be recorded on the repair order at the time of each service.

Vehicles noteligible for the 4-wheel tire rotation include dual rear wheel vehicles, andall Corvette models and select Camaro models - ZL1 model and 1LE package cars -due to their unidirectional tires; tire rotations must be made in accordancewith the guidelines in the Owner’s Manual.

Dealers areresponsible for determining vehicle eligibility within Investigate VehicleHistory (IVH) within the Global Warranty Management System.

Coverage appliesonly for services performed at participating Chevrolet dealers, and does notcover maintenance services performed or completed at Fleet or independentservice center locations.

All vehicles will beserviced at participating Chevrolet dealers with the recommended oil for thevehicle along with quality ACDelco replacement parts; only ACDelco dexos1®,dexos2®, Mobil Delvac 1300® CJ4, Mobil 1® Synthetic, ACDelco Diesel ExhaustFluids and ACDelco Filters purchased through GM Parts and Authorized ACDelcoDistributors are eligible for reimbursement.

Dealer shouldconsult with owners on all required maintenance of the vehicle; air filters,alignments and wear items are NOT eligible for dealer reimbursement under thisprogram.

Dealers must utilizethe Multi-Point Vehicle Inspection Form (See attachment “A”) or the electronicversion in Service Workbench to complete the required inspections; this serviceis comprehended in the overall reimbursement allowances provided.

Fluid top-offs areNOT covered (except ACDelco Diesel Exhaust Fluids as described above).

Wheel alignments and balancing are NOTcovered.
 

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Discussion Starter · #6 ·
OFFICIAL guidelines
Chevrolet 2-YEAR scheduled Maintenance
.
Chevrolet 2-Year Scheduled Maintenance will be included with thepurchase or lease of all 2014 Chevrolet vehicles delivered as fleet or retailunits. This scheduled maintenance coverage will provide owners select requiredservices, for 2 years or 24,000 miles, whichever occurs first. Customers arelimited to four service events during the service period.

ACDelco Oil andfilter change (Cruze Diesel and models equipped with a Duramax® engine includean ACDelco Diesel Exhaust Fluid refill at each of the four provided visits; seea participating dealer for other restrictions and complete
details)

4-wheel TireRotation (excludes dual rear wheel vehicles, all Corvette models and selectCamaro models - ZL1 model and 1LE package cars - due to their unidirectionaltires; see Owner’s Manual for details)

27-Point VehicleInspection (MPVI) Chevrolet scheduledmaintenance covers the following services in accordance with the vehicle’s Owner’sManual maintenance schedule. Customers are limited to four service eventsduring the
service period.

Scheduledmaintenance to include oil and filter change (excludes Spark EV), 4-wheel TireRotation (excludes dual rear wheel vehicles, all Corvette models and selectCamaro models - ZL1 model and 1LE package cars - due to their unidirectionaltires; see Owner’s Manual for details), and a 27-Point Vehicle Inspection.

Oil change frequencywill be based on the Oil Life Monitoring System (OLM) taking into accountcustomer convenience at the time of their 7,500-mile tire rotation interval.

The oil lifepercentage must be recorded on the repair order at the time of each service.

Vehicles noteligible for the 4-wheel tire rotation include dual rear wheel vehicles, andall Corvette models and select Camaro models - ZL1 model and 1LE package cars -due to their unidirectional tires; tire rotations must be made in accordancewith the guidelines in the Owner’s Manual.

Dealers areresponsible for determining vehicle eligibility within Investigate VehicleHistory (IVH) within the Global Warranty Management System.

Coverage appliesonly for services performed at participating Chevrolet dealers, and does notcover maintenance services performed or completed at Fleet or independentservice center locations.

All vehicles will beserviced at participating Chevrolet dealers with the recommended oil for thevehicle along with quality ACDelco replacement parts; only ACDelco dexos1®,dexos2®, Mobil Delvac 1300® CJ4, Mobil 1® Synthetic, ACDelco Diesel ExhaustFluids and ACDelco Filters purchased through GM Parts and Authorized ACDelcoDistributors are eligible for reimbursement.

Dealer shouldconsult with owners on all required maintenance of the vehicle; air filters,alignments and wear items are NOT eligible for dealer reimbursement under thisprogram.

Dealers must utilizethe Multi-Point Vehicle Inspection Form (See attachment “A”) or the electronicversion in Service Workbench to complete the required inspections; this serviceis comprehended in the overall reimbursement allowances provided.

Fluid top-offs areNOT covered (except ACDelco Diesel Exhaust Fluids as described above).

Wheel alignments and balancing are NOTcovered.
THANK YOU!! Is there a way I can direct my dealership to this information so they in turn can forward it to GM so they can get reimbursed? Is there an "official" link or something?
 

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THANK YOU!! Is there a way I can direct my dealership to this information so they in turn can forward it to GM so they can get reimbursed? Is there an "official" link or something?
Dealers are supposed to be reimbursed $75 to perform the engine oil change, tire rotation, multi-point inspection and topping off the DEF fluid. I can't verify this is what it will pay because we haven't done one yet. But that is what the dealerships program guidelines state.
 
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( See a participating Dealer ) I certainly can read that part .
 

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Discussion Starter · #9 ·
I bought a bunch of DEF for the GLK that I sold so I figure I might as well just go ahead and use it. Will be interesting to see what a mess I make.
 
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diesel,

We will happily follow up on this with your dealership. Please send us some additional details via private message so we can properly document everything (including your name and contact information, the last 8 digits of your VIN, and the name of your involved dealership).

Sarah (Assisting Erica)
Chevrolet Customer Care
 

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Discussion Starter · #11 ·
diesel,

We will happily follow up on this with your dealership. Please send us some additional details via private message so we can properly document everything (including your name and contact information, the last 8 digits of your VIN, and the name of your involved dealership).

Sarah (Assisting Erica)
Chevrolet Customer Care
Thank you - I had sent a private message on Thursday or Friday but haven't received a reply. Did you guys receive it?
 

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Yes we did receive it diesel! Unfortunately the dealership service department at your dealership is closed on weekends and will be closed Monday for the holiday. We will contact them on Tuesday and update you after we speak with them. Thank you for your patience.

Jackie
Chevrolet Customer Care
 

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Discussion Starter · #13 ·
Yes we did receive it diesel! Unfortunately the dealership service department at your dealership is closed on weekends and will be closed Monday for the holiday. We will contact them on Tuesday and update you after we speak with them. Thank you for your patience.

Jackie
Chevrolet Customer Care
Thanks Jackie. I do have a bigger concern though, and that is that the dealers (and their GM contacts that reimburse them for this service) be educated on what all is included, proper oil, and so forth. It seems as if I am not the only one facing challenges with the free service on the diesel.
 
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Hi diesel

This is a brand new service plan offered on 2014 models. Please bear with us as the Customer Care Agents and the dealerships adjust to this newly offered service set in place for the customer.

Jackie
Chevrolet Customer Care
 

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Sorry, but simply another example of poor GM management, ie: dealerships selling products without KNOWING about the product or their (dealerships') OBLIGATIONS to the customers for that product.
 

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My wife took mine in for its first oil change, tire rotation and DEF fluid top off. I armed her with the link to the GM site on her Iphone and placarded the dashboard with Dexos 2 only signs. The dealer gave her an empty oil bottle to bring home for me to verify. He tried to charge her for the DEF fluid but wifey emailed him the link and he promptly took it off the bill. It was the first one they did.
 

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Discussion Starter · #17 ·
My wife took mine in for its first oil change, tire rotation and DEF fluid top off. I armed her with the link to the GM site on her Iphone and placarded the dashboard with Dexos 2 only signs. The dealer gave her an empty oil bottle to bring home for me to verify. He tried to charge her for the DEF fluid but wifey emailed him the link and he promptly took it off the bill. It was the first one they did.
I wonder if GM will charge them back for the DEF like they did to my dealer. Chevy Customer Service on this forum is helping to sort out the situation.
 

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If you'll pardon the hilariously obvious pun but "...it sounds like it's gonna be a 'urea-contest' between dealerships and GM..." (sorry)!
 

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I knew I liked you Tucson , Cool we now have a new term folks and I do believe we will be able to Post IT .

​Urea Contest I love it ...
 
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Hello all,

Just to keep everyone updated on our progress with the new 2014 service plan offered, we are still waiting to hear back from our internal resources. Thank you for your patience.

Erica Tiffany
Chevrolet Customer Care
 
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