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GM. Let Us Help you!

1561 Views 9 Replies 5 Participants Last post by  NickD
[h=2]Warranty, Repair & Lemon Law Help[/h]
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At GM, we pride ourselves on ensuring an exceptional ownership experience. From purchasing your new Chevrolet, Buick, Cadillac or GMC vehicle to your vehicle’s service, we are here to support you.

If you are not enjoying an exceptional experience - anything from ongoing warranty concerns to having difficulty getting your vehicle repaired, contact GM and let us help. We understand that customers may turn in many directions for assistance, including the local Better Business Bureau, State Attorney Generals, and Lemon Law firms. Make GM your first choice when you need help with your GM vehicle - give us the opportunity to earn your trust and maintain your confidence.

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You running commecial ads now Eddy ?
You running commecial ads now Eddy ?
No, I just never heard of GM Priority Care. Does FORD pamper you this way?. By the way you spelled commercial wrong Brain:signs053:
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No I did'nt ..
Sounds like the potential is there for a better experience if a owner is having a ongoing concern.

Here's why: Back when I worked for GM Corporate as a field rep all it took to stop any attempts at repairing or resolving a concern was the mere mention of any type of litigation.
It immediatly turned into: Have your lawyer contact ours........that was it.....all further attempts at any repairs or first line contacts were halted.

At least this way, folks in higher places can maybe succeed in achieving some type of resolution that doesn't completely alienate the customer.

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Dear GM Customer Care,
A bit of "office humor" for you today...because the truth is funnier than fiction.
I have a 2011 Cruze LT, mileage @ 144,000 miles.
About a year ago (106,000 miles?), I began having rough idle, traction control warning messages, and a check engines light appear. After a bit of forum cruzin (pun intended), I checked the PCV vent and it was emitting super hot gas, and it was wheezing like teenage thug who took a solid blow to his diaphragm. At any rate, I paid $74.xx for a new valve cover and fixed that issue.

Last week, I had the engine in my 2011 Cruze replaced with a used engine that had about 38,000 miles on it (according to Texan GMC). The day I take delivery of my newly repaired and road-worthy Cruze, the check engine light appears. Upon further inspection, it appears that the freaking PCV has blown again! During the install, they did not use my "new" valve/cam cover. That means the "original" valve/cam cover was used.

Why (laughing out loud--that's the humor) has this not been a recall issue?
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OP? I'll answer for GM:

Recalls are specific to safety issues, not for operating concerns.

Had you remembered you had a updated part on your current engine you likely would have told the shop during engine replacement.
I don't see any error sent a finished job problem.....the old style PCV failed shortly after the used engine was put back in service......there is/was no reason for the dealer to verify if the new design cover was installed on the used engine.

The only mis-step was not alerting the dealer of the newer foul at the dealer level, no foul at the corporate level.....

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It is no more a safety issue than a thermostat (recall item).
We could argue the merits of, and what constitutes, a safety issue, thermostat versus a PCV, but it is pointless.
I am more disappointed in their response to the problem.

Received car with newly installed engine on a Tuesday evening and returned it Wednesday afternoon for "oil pressure low - turn off engine!" warning.
Got car back on Monday (11-7-2015). Arriving at house 20 minutes later, check engine light was on.

Returned car to shop Tuesday evening. Got it back Wednesday evening with the wrong diagnosis, and was told which part should be changed.

The above post by me was me venting my frustration at spending $4300.00 that I did not have, and walking away still having to repair the vehicle.

I understand your frustration.....I wouldn't be to tickled to lay out 4 long and still have a problem either, but you have to give a break here.

A used engine is just that......and it may have been sitting in a corner waiting for a home for who knows how long......
Had the dealer been able to take a more extensive road test, they may have uncovered the problems in question but then you would have gotten a phone call saying 'It is completed but it will need something additional' .....meaning, more money from you.

Having been in the repair side of the biz for a long time this phone call generally gets a less than happy customer even more riled makes a lousy situation even more lousy for both sides of the operation.

Trust me......there is nothing a mechanic wants to see less than a just completed job returning for a 'Ever since you' issue.

BTW....the thermostat business you mentioned is not a recall either.
The warranty system only records repairs as applied to the cars vin#.
The system will not have any information regarding what has been performed on your new to you engine, same as you have no idea either.
If you could get the vin# from the doner car the dealer could then see if any product updates were performed when it was still in operation.

So, keep an open mind if there are any more issues....there is always the possibility of 'growing pains' after a engine transplant, new or used.
I would strongly recommend a oil change at the 500 mile point to be assured any trash that developed while sitting, that the fresh oil that should have been installed at transplant time, gets washed out.

Good luck moving forward!
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DRF in engineering, design reserve factor. Simple example you weigh 200 pounds and use a 200 pound test line to climb the side of a cliff would have a DRF of 1. Perhaps would prefer having a 400 pound of test line with a DRF of 2 or maybe even more.

One thing for sure the greater the DRF the greater the cost. How about this from marketing, and is true, in doing a computerized statistic program, looking over a wide variety of scenarios, like how many people only weighing say 100 pounds, etc.

Based on these statistics, and manufacturing cost, warranty life and repairs, using a DRF actually far less than one, if more profit and be made saving in manufacturing cost as opposed to warranty cost. Use a DRF less than one on a given component. Engineers tend to be more conservative on issues like this, marketing and bean counters are just the opposite.

If certainly prevailing conditions occur, could be one of those guys that hit that DRF 1 number, and to make the manufacturer really happy, you will do this after your warranty expires.

Again, telling you how it is.
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