GM. Let Us Help you!

Dear GM Customer Care,
A bit of "office humor" for you today...because the truth is funnier than fiction.
I have a 2011 Cruze LT, mileage @ 144,000 miles.
About a year ago (106,000 miles?), I began having rough idle, traction control warning messages, and a check engines light appear. After a bit of forum cruzin (pun intended), I checked the PCV vent and it was emitting super hot gas, and it was wheezing like teenage thug who took a solid blow to his diaphragm. At any rate, I paid $74.xx for a new valve cover and fixed that issue.

Last week, I had the engine in my 2011 Cruze replaced with a used engine that had about 38,000 miles on it (according to Texan GMC). The day I take delivery of my newly repaired and road-worthy Cruze, the check engine light appears. Upon further inspection, it appears that the freaking PCV has blown again! During the install, they did not use my "new" valve/cam cover. That means the "original" valve/cam cover was used.

Why (laughing out loud--that's the humor) has this not been a recall issue?

OP?

I understand your frustration.....I wouldn't be to tickled to lay out 4 long and still have a problem either, but you have to give a break here.

A used engine is just that......and it may have been sitting in a corner waiting for a home for who knows how long......
Had the dealer been able to take a more extensive road test, they may have uncovered the problems in question but then you would have gotten a phone call saying 'It is completed but it will need something additional' .....meaning, more money from you.

Having been in the repair side of the biz for a long time this phone call generally gets a less than happy customer even more riled up......it makes a lousy situation even more lousy for both sides of the operation.

Trust me......there is nothing a mechanic wants to see less than a just completed job returning for a 'Ever since you' issue.

BTW....the thermostat business you mentioned is not a recall either.
The warranty system only records repairs as applied to the cars vin#.
The system will not have any information regarding what has been performed on your new to you engine, same as you have no idea either.
If you could get the vin# from the doner car the dealer could then see if any product updates were performed when it was still in operation.

So, keep an open mind if there are any more issues....there is always the possibility of 'growing pains' after a engine transplant, new or used.
I would strongly recommend a oil change at the 500 mile point to be assured any trash that developed while sitting, that the fresh oil that should have been installed at transplant time, gets washed out.

Good luck moving forward!
Rob

DRF in engineering, design reserve factor. Simple example you weigh 200 pounds and use a 200 pound test line to climb the side of a cliff would have a DRF of 1. Perhaps would prefer having a 400 pound of test line with a DRF of 2 or maybe even more.

One thing for sure the greater the DRF the greater the cost. How about this from marketing, and is true, in doing a computerized statistic program, looking over a wide variety of scenarios, like how many people only weighing say 100 pounds, etc.

Based on these statistics, and manufacturing cost, warranty life and repairs, using a DRF actually far less than one, if more profit and be made saving in manufacturing cost as opposed to warranty cost. Use a DRF less than one on a given component. Engineers tend to be more conservative on issues like this, marketing and bean counters are just the opposite.

If certainly prevailing conditions occur, could be one of those guys that hit that DRF 1 number, and to make the manufacturer really happy, you will do this after your warranty expires.

Again, telling you how it is.