[Robby]

Sounds like the potential is there for a better experience if a owner is having a ongoing concern.

Here's why: Back when I worked for GM Corporate as a field rep all it took to stop any attempts at repairing or resolving a concern was the mere mention of any type of litigation.
It immediatly turned into: Have your lawyer contact ours........that was it.....all further attempts at any repairs or first line contacts were halted.

At least this way, folks in higher places can maybe succeed in achieving some type of resolution that doesn't completely alienate the customer.

Rob

 

[Robby]

OP? I'll answer for GM:

Recalls are specific to safety issues, not for operating concerns.

Had you remembered you had a updated part on your current engine you likely would have told the shop during engine replacement.
I don't see any error here......shop sent a finished job out....no problem.....the old style PCV failed shortly after the used engine was put back in service......there is/was no reason for the dealer to verify if the new design cover was installed on the used engine.

The only mis-step was not alerting the dealer of the newer part......no foul at the dealer level, no foul at the corporate level.....

Rob

 

[Robby]

OP?

I understand your frustration.....I wouldn't be to tickled to lay out 4 long and still have a problem either, but you have to give a break here.

A used engine is just that......and it may have been sitting in a corner waiting for a home for who knows how long......
Had the dealer been able to take a more extensive road test, they may have uncovered the problems in question but then you would have gotten a phone call saying 'It is completed but it will need something additional' .....meaning, more money from you.

Having been in the repair side of the biz for a long time this phone call generally gets a less than happy customer even more riled up......it makes a lousy situation even more lousy for both sides of the operation.

Trust me......there is nothing a mechanic wants to see less than a just completed job returning for a 'Ever since you' issue.

BTW....the thermostat business you mentioned is not a recall either.
The warranty system only records repairs as applied to the cars vin#.
The system will not have any information regarding what has been performed on your new to you engine, same as you have no idea either.
If you could get the vin# from the doner car the dealer could then see if any product updates were performed when it was still in operation.

So, keep an open mind if there are any more issues....there is always the possibility of 'growing pains' after a engine transplant, new or used.
I would strongly recommend a oil change at the 500 mile point to be assured any trash that developed while sitting, that the fresh oil that should have been installed at transplant time, gets washed out.

Good luck moving forward!
Rob