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Must be my lucky day. As stated in this forum by a previous poster.

"I love how people think its the end of the world when there is a recall on a car....look at the number of incidents compared to the number if cars sold! You've got about the same odds of winning the lottery as you do of this defect actually affecting your car! Relax and quit complaining!"

I was driving the vehicle last week and twice in one day I lost the power brakes. This is not a "cold start" issue. I had been on the highway for several miles when pulling up to a stop behind an 18 wheeler and realized that the car was not slowing as it should. I pressed the brake pedal to the floor and thought "that truck is backing up!". The truck was not moving, my Cruze would not stop. I did get it stopped before hitting the truck, but it was too close. (this is my wifes car, it's a good thing she was not driving) Happened again driving down a steep hill into a cross street. Luckily no one was on that street as I was halfway into the road before the car stopped.
The parking brake is a good option, but when taken by the surprise of no power brakes that reaction is not commonly practiced.
I called the dealer as soon as they opened and was told to bring the car in and leave it so they can drive it and check the brake pads. This car has less than 10K miles. It does not need new pads. I have driven cars after the engine dies and lost all brake boost, this is worse than that.
I informed them of the pending recall and they first acted like they knew nothing about it. When pressed, they stated that no recall has been issued "YET" and they have no replacement parts.
My question to the service writer was - "Can you do anything to correct this issue when I bring the car in"? They stated that they may have to keep the car until they get replacement parts. So what do I do in the meantime? A loaner car? I bought this car from that dealership and expected a little more than "We will take you home (or work) and we will have to keep the car until it is diagnosed and the problem corrected". (The last time I brought my 5 day old 2012 Cruze to this dealership for a minor issue, they totaled it in their parking lot. But that is another story)
If you experienced this brake issue (not just the recall) while you were driving it, what would you do?
 

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OBERMD and NYCruiser, thanks for your input. That is what I was looking for.
NYCruiser, "Cold start issue", I was only stating that the brake assist problem has occured with a warm engine on my vehicle. Someone else on this forum tried to say that it is related to a cold engine. Cold engine, warm engine, I'll let GM determine what is causing the issue and what the parameters are. Whether or not this a brake booster issue and related to this recall, that's fairly simple to determine. Yes, I have a vehicle with a brake booster issue and GM will repair the vehicle either via warranty or recall.
 

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Problem has reoccured again and this time I delivered the vehicle to the local Chevy dealer. They said that GM does not yet have a recall on this particular problem. They did talk to GM tech and was told to torque the brake lines on the master cyl and check all 4 brake calipers for loose brake lines. They checked the brake pads and drove the car 15 miles with no issues. (It has only happened 5 times now in 10,000 miles, what are the odds of it happening in a 15 mile test drive? though it is beginning to happen more frequently).
This is not a low, soft brake pedal like air in the lines and they understood this when I delivered the car to them. I was told that the car is ready and they found no problems.
After speaking to the service manager about the problem and reminding him that GM has already recorded 27 vehicle accidents directly related to this issue, the response was still "GM has not issued a recall and we cannot start just replacing parts".

"Customer Chevy care" are you really a GM rep? Do you work for GM or just an outside company contracted by GM to help track issues? I have run into that before asnd I was told by a local GM dealer that the GM reps do not get involved in issues directly with customers.

Some one on here had actually supplied 2 GM part numbers for the new switch and hose assembly. Are those part numbers for the new replacement parts or just part numbers for the old style parts?
 

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ROBBY

you stated: This is rather simple.
IF your vehicle has not had this concern, wait for the recall notice.......always test the brake action before putting the car in gear.
If the swich sticks, you will have a high, hard brake pedal.
One or two pedal pumps will trigger even a sticky switch.

IF you have experienced the problem, at any time, whether your vehicle falls under the recall or not.....Get it to the dealer if you feel as though you can safely operate the vehicle.
The replacement switch's are available but there are not enouph in the pipeline to replace every switch on every recalled vehicle.

So, if you are having the problem, shut off the computer, stop whining, and get the thing fixed.......there is no dealer in his right mind that will let you leave without repair......unless you choose to take it in that condition.

Longest thread I ever read......for no good reson IMO.

Robby,

If you have the part number of the new switch, I would really like to get that from you.
Are you you certain that the switch is available at this time?
My dealer nor the GM customer help line have the number of the new replacement switch that you have stated is currently available.
 

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Obermd, I supplied the dealer with GM recall #12213.

I talked to the dealer a week or two ago and I had hoped they had enough time to get some information on this issue. They have no current information about the recall and actually asked me for the part number of the new switch. ( the new switch that ROBBY stated was already available to the dealers).
 

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Opened a claim with GM tonight. The guys at the dealership have been helpful for many years.
You are correct about GM not helping the dealer with information in a timely manner.
The dealer has asked that I leave the car again tonight and they will pursue help from GM again tomorrow. That's after I requested a receipt for the days diagnosis, inspection and results and reminded them that GM is aware of the 27 accidents caused by this issue.
 

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The dealer replaced the vacuum pipe, that is what the invoice shows. The car is under warranty. They test drove the car for 2 days and could not duplicate the problem. Gm customer service stated that recall #12213 is a valid recall number but it appears that the dealers do not have access to the information in the recall yet. I did receive a rock chip in the windshield as a result of the test drives. They ordered a new windshield before even telling me about the chip.

Seems like the "Chevrolet Customer Care" on this forum has left this issue alone. I did not mean to offend by asking questions about the level of help that I might expect.
 

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Took the car to the dealer with the recall number and described the problem. The service writer actually wrote on the repair order that customer complained of "loose of brakes at times". Not exactly what i stated, really not even close. But they knew what the issue was after i spoke with them in person that afternoon.The dealer called GM tech support. i have no idea what was discussed between the dealer and GM support, but my wife is driving this everyday now and no one beleives the issue has been corrected.
Tell me, if they have no updated parts and your car has displayed the symptoms in the "recall", what should an owner do? Continue to drive the car for a few more months? Wait for the postcard in the mail? Hope it doesn't happen again and you get into a wreck? A lot of forum members had comments (12 pages) but no one had a reasonable response to the owners who actually have experienced this problem.
 

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"hydrasport,

I am truly sorry for the delay. I have contacted your district specialist and she will be contacted you today. Your case does show that she has contacted your dealership. When she calls she will discuss everything with you. "

Erica Tiffany
Chevrolet Customer Care

I got his message from Chevy Customer Care about 3 months ago. My complaint started over 3 months ago about the loss of brake boost due to an issue with the micro switch in a brake booster hose. (By the way, the district specialist did call and their was nothing that she could do because they had "never heard of this type of problem")
Today the recall was completed and a new switch/hose was installed. Actually after several trips and many complaints to the dealer they had already installed a new "old style" switch to correct the problem.
My issue with this recall is that it took several months to correct and for many trips to the service dept the dealer stated that the GM tech help line/service/engineer rep had never heard of this problem and they could not duplicate the problem so no issue really exists. The issue existed and they completed the repair today. Sounds simple and this should be over, right?
I will start a new post continuing with the issue of "I've never heard of this issue so we can do nothing to correct it". The new post will be about a steering issue that does not exist. Or at least, it doesn't exist until they are ready to fix it.
 
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