[idrive1]

OnStar notified Holtz Chev. (my dealership) that my Cruze was on recall. Holtz sent me an email, and I called to see if the part was there to repair it. I was told I would be put on their waiting list for when the parts came in to do the repair. I am still waiting at this time.

I have to say this is the first time I have to wait for parts to get a recall done to my car.

 

[hydrasport]

"hydrasport,

I am truly sorry for the delay. I have contacted your district specialist and she will be contacted you today. Your case does show that she has contacted your dealership. When she calls she will discuss everything with you. "

Erica Tiffany
Chevrolet Customer Care

I got his message from Chevy Customer Care about 3 months ago. My complaint started over 3 months ago about the loss of brake boost due to an issue with the micro switch in a brake booster hose. (By the way, the district specialist did call and their was nothing that she could do because they had "never heard of this type of problem")
Today the recall was completed and a new switch/hose was installed. Actually after several trips and many complaints to the dealer they had already installed a new "old style" switch to correct the problem.
My issue with this recall is that it took several months to correct and for many trips to the service dept the dealer stated that the GM tech help line/service/engineer rep had never heard of this problem and they could not duplicate the problem so no issue really exists. The issue existed and they completed the repair today. Sounds simple and this should be over, right?
I will start a new post continuing with the issue of "I've never heard of this issue so we can do nothing to correct it". The new post will be about a steering issue that does not exist. Or at least, it doesn't exist until they are ready to fix it.

 

[Jim Frye]

Recalls and TSB publications take time. Not only does the manufacturer need a critical mass of information, but they need time to design a fix, get the fix parts made, and into the supply chain. I waited months for Chevy to come up with a fix for the broken motor mounts in the '69 Z28 I had.

The most important thing owners can do is elevate the issue via multiple paths. It will shorten the time required to get the attention of the people who need to be making decisions.

Everyone with a problem should do three things.
1. Open an incident with GM via the toll free number in the back of their OM.
2. PM the Chevy Customer Care id here and get them involved.
3. File a complaint with NHTSA on the issue. If you build enough entries, it will force more emphasis of the issue on GM and maybe the resolution will be given a higher priority.

Vehicle Owners | Safercar -- National Highway Traffic Safety Administration (NHTSA)

 

[Jim Frye]

I suspect that the root of this problem is the service business model that does not "reward" the franchise for diagnosing and fixing customer problems. Yes, there are some dealerships out there with really poorly run shops, but we see so few dealerships that are willing to go the extra mile to correct a customer's problem that it tells me the problem is much deeper. A start on correcting this situation is the appearance of the Chevy Customer Care folks. If dealership service wasn't a problem, there would be little reason for GM to spend the resources to put that organization in place. It appears to me that GM needs a "cluebat" to understand a customer's problem and that, unfortunately, is why I preach the multipoint notifications. It's really unfortunate that the customers have to resort to it, but it's the only thing they have.

Back when I had so many issues with a Ford, I lettered the tailgate with "51 repairs in 15 months" and parked in the dealer's front lot. Didn't help get the problems fixed, but it made me feel better.

 

[Chevy Customer Care]

Hey idrive1,

If you would like us to answer any questions for you feel free to reach out via PM including your VIN.


Sincerely,

Jonathan A. (Assisting Jackie)
Chevrolet Customer Care

 

[crystal red cruze]

I finally have my switch replaced. After a year of complaining GM finally sent a re-call in NOV 2013. The part was a long time coming. I suppose it had to be made by Chinese Orphans, taken out to sea in a rik-shaw ,smuggled on to an ocean liner to the western hemisphere. My warranty is up this month. I can't wait. They only cover the engine after that. They will probably have a answer to all my problems after the warranty runs out!

 

[Back2Chevy]

Had the brake recall done on my 2012 LT (1.4T, auto.) Before the recall repair, when I turned on the ignition (run position, not start), I could hear the electric vacuum pump, and feel the brake pedal soften and drop. Since the recall, when I turn on the ignition, no vacuum pump sound and the pedal stays hard. When I start the car the pedal drops. I have not had any braking problems, but I am concerned that the vacuum pump is not working. I will bring it back to the dealer, but wondered if anyone else has had this experience.

 

[Robby]

I finally have my switch replaced. After a year of complaining GM finally sent a re-call in NOV 2013. The part was a long time coming. I suppose it had to be made by Chinese Orphans, taken out to sea in a rik-shaw ,smuggled on to an ocean liner to the western hemisphere. My warranty is up this month. I can't wait. They only cover the engine after that. They will probably have a answer to all my problems after the warranty runs out!

WOW!
You must've REALLY annoyed someone a Chevrolet.......it appears you are the last Cruze to get this done.....now the book is closed.

I think you should choose your opponents better.....heh heh.

Sorry, saw an excuse to make a ha ha.

Rob

 

[obermd]

Had the brake recall done on my 2012 LT (1.4T, auto.) Before the recall repair, when I turned on the ignition (run position, not start), I could hear the electric vacuum pump, and feel the brake pedal soften and drop. Since the recall, when I turn on the ignition, no vacuum pump sound and the pedal stays hard. When I start the car the pedal drops. I have not had any braking problems, but I am concerned that the vacuum pump is not working. I will bring it back to the dealer, but wondered if anyone else has had this experience.

Every automatic I've ever driven has behaved this way - real hard to press the brakes until the engine actually starts.

 

[jblackburn]

Had the brake recall done on my 2012 LT (1.4T, auto.) Before the recall repair, when I turned on the ignition (run position, not start), I could hear the electric vacuum pump, and feel the brake pedal soften and drop. Since the recall, when I turn on the ignition, no vacuum pump sound and the pedal stays hard. When I start the car the pedal drops. I have not had any braking problems, but I am concerned that the vacuum pump is not working. I will bring it back to the dealer, but wondered if anyone else has had this experience.

I would take it back in - I think you may be on to something. My Cruze keeps brake booster pressure up via the vacuum pump when the key is on and engine isn't running, just as you describe.

Unless the new switch is drastically different in design (which I highly doubt), it sounds like the vacuum pump may not even be operating when it should be.

 

[Back2Chevy]

Yes, I agree that most vacuum assisted brakes are hard until the engine starts. However, I thought the 1.4t had an electric vacuum pump to provide vacuum when the engine did not (I am guessing due to the turbo boost. The recall was to replace a micro switch that turned on the pump when vacuum was required. Before the recall repair on my car, when I turned the ignition to run (car not started), and stepped on the brake pedal, I could hear the electric pump run, and feel the pedal soften and drop. (So I guess my micro switch was working) This is the first car I have had that did this, but also the first car with an electric vacuum pump. After the recall repair, when the ignition is in the run position, the pump does not run, and the pedal remains hard. When the car is started, the pedal drops, but that could be from intake manifold vacuum, and not the electric pump. I will bring the car back to the dealer, but I wondered if anyone knew if the recall included rewiring the pump to make it work differently. I cannot see why the would be the case.

 

[jblackburn]

Engine not running in said video, yet the vacuum pump is:

 

[Robby]

Yes, I agree that most vacuum assisted brakes are hard until the engine starts. However, I thought the 1.4t had an electric vacuum pump to provide vacuum when the engine did not (I am guessing due to the turbo boost. The recall was to replace a micro switch that turned on the pump when vacuum was required. Before the recall repair on my car, when I turned the ignition to run (car not started), and stepped on the brake pedal, I could hear the electric pump run, and feel the pedal soften and drop. (So I guess my micro switch was working) This is the first car I have had that did this, but also the first car with an electric vacuum pump. After the recall repair, when the ignition is in the run position, the pump does not run, and the pedal remains hard. When the car is started, the pedal drops, but that could be from intake manifold vacuum, and not the electric pump. I will bring the car back to the dealer, but I wondered if anyone knew if the recall included rewiring the pump to make it work differently. I cannot see why the would be the case.

Something is amiss.....you are correct.
Part of the recall part replacement proceedure includes verifying the pump is triggered (key on, engine not running) by pumping the brake pedal......three performance cycles are to be performed before releasing the car back to the owner.

Rob

 

[Back2Chevy]

Update --The dealer replaced the new micro-switch and the electric vacuum pump seems to work properly now. Gives me some concern about the quality of the new, improved switches. Fortunately, it is not a critical component.

Thanks to all for your comments. They gave me confidence when returning for the re-repair.

 

[Chevy Customer Care]

Update --The dealer replaced the new micro-switch and the electric vacuum pump seems to work properly now. Gives me some concern about the quality of the new, improved switches. Fortunately, it is not a critical component.

Thanks to all for your comments. They gave me confidence when returning for the re-repair.

Hello Back2Chevy,

Thank you for the update. I am glad to hear your dealership has been helping resolve your vehicle concerns. I apologize for any inconvenience there was throughout the process. If there are additional questions or concerns you would like to further discuss, please send us a private message so we can assist.

Regards,

Laura M. (assisting Erica Tiffany and Jackie)
Chevrolet Customer Care

 

[Pete in PA]

Got my baby back! Brake assist recall, machined front rotors, new water pump, new HVAC box, (for smell) fixed squeak in steering wheel, and washed and detailed inside!

No scratches, new squeaks, etc.

Not bad for my first warranty visit.

I'm happy!

17k miles.

 

[Chevy Customer Care]

Got my baby back! Brake assist recall, machined front rotors, new water pump, new HVAC box, (for smell) fixed squeak in steering wheel, and washed and detailed inside!

No scratches, new squeaks, etc.

Not bad for my first warranty visit.

I'm happy!

17k miles.

Hi Pete in PA,

We are happy to hear that you are satisfied with your first warranty visit at your dealership. I am glad you have your Cruze back in your hands now. Please do not hesitate to send us a private message if any other questions or concerns arise. We are here to assist!

Sincerely,

Laura M.
Chevrolet Customer Care

 

[spacedout]

I must be the last guy to go have this done, had it done when I was in for an oil change.

 

[Daryl]

Can a GM rep explain to me what is going on with this recall? I got a notice in the mail a few months ago now ( In November now that i think about it ) about this recall saying that the parts were not available at the time to fix it, and I would be contacted when they became available. I haven't heard anything since. I'm very unhappy with how this is being handled, and I would like it fixed sometime soon before my Wife ends up in an accident because of it!

Sent from my Droid Ultra

 

[spacedout]

Can a GM rep explain to me what is going on with this recall? I got a notice in the mail a few months ago now ( In November now that i think about it ) about this recall saying that the parts were not available at the time to fix it, and I would be contacted when they became available. I haven't heard anything since. I'm very unhappy with how this is being handled, and I would like it fixed sometime soon before my Wife ends up in an accident because of it!

Sent from my Droid Ultra

Just call/visit your dealer and tell them to check your vin for the open recall, they can order the parts now.

I also got sick of waiting and just went and talked to my dealer. Would have expected another letter when the first one clearly states they will contact you again when the parts are available. Positive note, didn't take any significant time longer than my oil change to swap in the new part.