They are not here for that at all. They monitor complaints and try to resolve them. Just like many large companies they realize one unhappy customer can go online and smear them to anyone who will listen. It is beneficial for them to have a group of people who monitor for complaints and attempt to solve them. Customer gets a solution and usually the company looks good in front of everyone for solving the customers problem. It's a win/win scenario.Welcome I think? I say that because I don't know your position on modifications that may void warranties if "discovered". I for one do not want a GM representative monitoring my activities if/when I drive my car enthusiastically and want to discuss it with other members. Call me paranoid, but it seems slightly "big brotherish"