Chevrolet Cruze Forums banner

GM Social Media Customer Assistance Representative

96438 Views 194 Replies 77 Participants Last post by  obermd
Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
  • Like
Reactions: 5
Status
Not open for further replies.
1 - 3 of 195 Posts
Get rid of it before you end up having health problems like someone else who posted here in another topic area! He had $7,000 in medical bills and a $50,000 hospital bill due to this antifreeze smell! He has documentation for everything. A TV station in Atlanta is going to take up his cause this coming week. He has a lawyer involved now and is trying to get a class action lawsuit going for everyone having this problem. GM says they're working on it, but this has been going on since 2011 until the present! Does NOT seem to be a priority for them! MAYBE if it receives NATIONAL TV EXPOSURE, GM will get off their A$$$ and do SOMETHING constructive to help these poor owners! So much for their new "customer service" program to try and keep their customer base! MORE BS from GM!
I asked that fellow to send me proof of his medical bills to my personal e-mail address. I never heard from him again.

Do you always believe everything you read on the internet?

Sent from AutoGuide.com App
http://www.sueschauls.com/DEX_Cool_MSDS.pdf

To answer your question- NO! WHY would he send YOU his personal medical bills? Can you resolve his problem and buy back his car? I guess time will tell if the TV station films his story. Just because YOU didn't hear from him, doesn't mean he's a fake!
Before you start typing in all caps, it might be a good idea to ask questions to get some clarification.

Why would he send me proof of his claims? Because he offered to when I asked him about it to make sure he wasn't just a troll (you would be surprised how many we actually get who post an issue and are never to be heard from again), and when I took him up on his offer, he was never heard from again. Not a shred of evidence. No GM case number, no medical record with sensitive data blacked out, nothing. Nada.

I'll believe serious claims when I see the proof. GM hacked up everyone's engine shields because NHTSA got on their case for sloppy oil change technicians, and you're about to tell me that NHTSA ignored claims of health hazards with supposed antifreeze vapor inhalation? If this issue is as severe as some people make it out to be, NHTSA would have been on GM like white on rice and a fix would have been issued as a safety recall a long time ago.
ok great issue a tsb on 1-2 gear grind on eco mt
Replace the fluid with a good synthetic like Amsoil synchromesh.

Sent from AutoGuide.com App
  • Like
Reactions: 1
1 - 3 of 195 Posts
Status
Not open for further replies.
Top