[obermd]

Stacy,

Since you monitor this forum you have obviously seen a lot of threads about various tunes that improve the performance of the Cruze. Do you feed back the fact that the Cruze can be tuned to perform better (not who is using the tunes, but just the results they are reporting) so that Chevy/GM can work with these tuning companies to improve the vehicles?

 

[obermd]

Thanks Stacy.

 

[obermd]

Stacy
I was thinking of purchasing a 2012 Cruze with a 1.4-turbo and Manual transmission this Saturday at Clements Chevrolet in Rochester, MN but after looking at posts on Cruse Talk I’m having second thoughts. Can you give me some real answers as to what I can expect as far as service issues if I buy this model? Also is Chevrolet going to stand behind my purchase fix any problems I may have with the Clutch and Anti freeze smell? Can you tell me the amount of issues that you are seeing vs. total number of sales?
Thanks!
roadlesstraveledguy

I'm not Stacy or employed by GM, but my experience is that the service you'll get really varies from dealership to dealership. You might want to check with your local BBB to see if there are complaints, and more importantly, how they were resolved. Unfortunately GM isn't the only car manufacturer with dealership quality issues.

 

[obermd]

Have a 2011 Cruze with 47, 000 kms. It has been in to dealer 3 times for coolant smell in cab of car. It has had a pressure test and dye added, now has had a seal , tube installed . On drive home could still smell coolant. What can I do to get this resolved?

Take a look at http://www.cruzetalk.com/forum/25-service-issues/11407-coolant-smell-resolution.html. This appears to be the solution for at least three different cars and given the exact symptoms I have I suspect it will also be the solution to my car's cabin stench.

 

[obermd]

According to my service ticket for this issue, GM is indeed working on a solution to the HVAC sourced odors. One of the issues is that they have to get any replacement parts into the supply system so they can be installed in new Cruze at Lordstown and then out to dealerships for repair work.

 

[obermd]

First off, I DON'T type in ALL caps, just the words I want to emphasize!

No you don't use all caps. You do use a font though that might as well be all caps. It tends to make your posts a literal eyesore.

 

[obermd]

I think it was Cheech and Chong "Up in Smoke"

 

[obermd]

Hi my name is Dennis Schweigert. Own a 2012 Cruze with 17000 miles.Bought the car brand new. Starting issue. Car just out of blue wont start. Took to dealer. Had it 2 days and said all was well. Car was pulled into my heated garage last night @ 5pm and at 7am next day it doesnt start. Put it on battery charger boost for 2-3mins and it starts. All the lights and bells were working. No codes. Wife's car and she is aggravated. Thank God I was home sick to get her car started so she could go to work.This has happened at least 4 times now. I, myself have checked the battery, which shows good and my meter says alternator is putting out 14.1 volts. My email is [email protected]. My cell is 765-220-6592. Would really like some help on this. Car dealership is Wetzel Chevrolet in Richmond, IN.

This sounds like a dead on arrival battery or a bad ground somewhere. The car doesn't die while running, which says the alternater is working, but it won't start after sitting overnight, which says the battery is discharging while the car is off. I'd take your car back in and have them first test the battery for charge holding and if it passes, which it probably won't, have a current check done on the vehicle while turned off.

According to JD Powers, the number one item across all makes and models of cars that has to be replaced in the first three years of car ownership is the battery.

 

[obermd]

Stacy--
18 months ago I bought my 22 yr old son a new 2011 Chevy Cruze for him where I live in Nebraska (Beardmore Chevy.) He makes the payments and lives in San Marcos Texas. Last Fall the car's AC condenser took a rock hit. He took the car to the local Chuck Nash Chevy dealership and because we didn't buy the car there, Nash Chevy won't fix the problem without $800 first. I thought the problem would be taken care of under warranty but Nash says road debris is not covered.

I understand Chevy has had similar customer issues with the condenser and road debris and has since changed the design for the later model Cruzes. I have also read other posts and forums where dealers took care of the customer's condenser under warranty or "goodwill" repair.

It's getting hot again in Texas and the car needs the AC. How can I get Chevy to help me address this problem?

VIN 1G1PJ5S90B7307594

There is a TSB for this issue. If you don't get an answer from the GM reps here (Stacy has moved to another position) call GM Customer care and get them involved to get this fixed. The 2011 ECOs had a A/C condenser shield and the TSB is to add this shield. Normally road debris damage isn't covered, but this is a design flaw.

 

[obermd]

I am writing to express my extreme dissatisfaction with a series of issues I have experienced with the condenser unit on my 2011 Chevy Cruze. This unit had to be replaced one month after I purchased this vehicle (new) in April 2011, and again in April 2012. I was recently informed that the condenser unit would have to be replaced once again in what now seems to be an annual rite of passage. I was informed the repair work would cost in the neighborhood of $450. I find this to be wholly unacceptable, as I believe this issue stems from a critical design failure. I was hoping you may be able to assist me with this matter. I attempted to PM you but was informed your message box was full.

Contact GM at 800-222-1020 and talk to them about this. This sounds like you have a clogged A/C coolant line somewhere. Get GM to contact your dealership and have them replace the coolant lines when they replace the condenser. This should have been done on the second A/C condenser replacement. GM should also cover this under warranty because the clog was there from the beginning. You may have to do some convincing to get the warranty coverage.

 

[obermd]

MandyJ - First call GM at 800-222-1020 and get them to cover this. Next, and I am unable to stress how important this is - immediately find a different dealership. A dealership that is out of your way that fixes things on the first try is far less hassle than the dealership you drive by every day that can't fix anything.

 

[obermd]

i bought my 2012 chevy cruze from a dealship used. In the past couple months it has been doing some really crazy things! the trunk just opens all on its own. And several times i have went to start it and it does nothing..I mean NOTHING! no lights no radio no NOTHING! If i wait about 30 minutes or so it will all the sudden light everything up and it will start...until i turn it off again. And then i have NOTHING! I work for a funeral home, so my car is a necessity to me and my job. And when I am called out for a death call and my car wont start i get really frustrated! I have been left stranded several times! I have had it hooked to a diagnositic and no problems have been detected...but im sorry...there IS a problem! I havent had this car very long. and the problem i was told is that it only had a 30 day warrenty from the lot. The car itself has less than 30K miles on it. And i have read lots of forums of people talking about the same thing. Now im stuck with a POS of a lawn orniment! Because it isnt relaible to me anymore when it leaves me stranded and stuck because it has electrical issues! I am one very unsatisfied customer. HA! and my mother owns a 2012 chevy cruze also...9K miles on it....Same POS! Having all the same problems. Thanks chevy!

GM warranties are good for 36K miles/36 months from the time first placed in service, regardless of whether you are the original owner or not. Find a different dealership for service as the one you purchased it from is a crook. Also, take Jackie up on her offer.

 

[obermd]

I believe the warranty is the very close to the same in Canada (just measured in KM instead). His real problem is that only the US seems to have a culture where the customer is to be considered right unless they're a PIA.

 

[obermd]

Our Chevy Customer Service account is actually registered to GM Social Media, which is a division of GM's US operations. Jackie and group who monitor and post under this account are GM employees and have helped numerous members here with getting their cars fixed. They provide the "over the shoulder" from GM that some dealerships unfortunately require.

 

[obermd]

Hey Stacy, I have a 2012 Chevy cruze with 9,000 miles.

I have been reading online about crazy cooling fans and mines is acting the same way.
When the AC is on the fan kicks on for about 20 second and turns of then kicks back on in full speed, over and over.

I have read over these fours that people have had 3 different issues.
1. Bad Fan Assembly
2. Sticky Thermostat
3.bad expansion valve.

My question is since you are a costumer service rep you prolly have more knowledge on which one the actual problem is.
Can you pin point the actually issue going on with the cruze?

Thanks

The GM Customer Service reps here help with finding a dealership service department and following up with that department. At 9,000 miles, your car is under warranty. Take it to your dealership and see if they can find and fix the problem. It will help your dealership if when you take it in you can duplicate the problem. This means that if it's doing it on the way in when you get there just let the car idle while the fan kicks on and off. Don't turn the car or A/C off.

 

[obermd]

CruzeTalk has opened a new forum for you to ask questions that need to be answered by our Chevy Customer Care members or even other GM representatives who are authorized by GM to speak to the media and public. This forum can be found at Ask General Motors and the rules for asking questions can be found at Ask General Motors - Section Rules - Read First.

As a result, the moderation team is closing this thread.