I have a 2013 cruze and am experiencing the all too common coolant smell. Three attempts by the dealer have not resolved this issue. Although the dealer has been helpful and is working at it the problem is still there and is a major issue. Any outreach from Chevy would be appreciated if we can get this issue resolved. Thank You
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service