[Jim Frye]

Stacey: Would you please contact rfhall11? Despite his negative attitude on all of his posts on this thread, perhaps you could show that Chevy is interested in all Chevy related problems. I was always taught that fixing the worst problem on something was the best way to make the biggest impact.

 

[Jim Frye]

...the Garth Brooks lyrics seem appropriate here: "...just because he/she doesn't answer, doesn't mean he/she doesn't care..."

...listen first and gather the facts, then consider an answer.

I'm reminded of the old saying: "Never Wrestle With a Pig. You Both Get All Dirty, and The Pig Likes It."

 

[Jim Frye]

So what if the service manager at your dealership and calling GM services doesn't get you anywhere? Then you see this post and reply to it looking for help but just seem to get ignored? That's exactly where I'm at right now.

I have been down this road with another brand. I have found that Persistence, Politeness, and a Positive Attitude will eventually work. It sometimes takes time to get their attention, but if you do it with a chip on your shoulder, you are apt to get nowhere. "you will catch more flies with honey than vinegar". I know, old and trite, but it is true.

 

[Jim Frye]

Dear Chevrolet Customer Service,

Please, please help. Bought by Cruze new in October 2010. Like others on this site, went to use the A/C here in March 2012 and it would not cool the car. Dealership checked it last week and informed me I have a tiny leak right in line with the large air intake in the bumper, due to stone damage. Charged me $70.00 for the non-warrenty diagnosis - and that diagnosis being that I need a $700.00 condenser replacement on my 18-month old vehicle. I think SOME kind of relief is due me by GM. This is our household's third (new) GM vehicle in the last 5 years, and I strongly feel I deserve better than this. Please help !

There is a TSB that came out many months ago that covers this damage. If your dealer, or Stacey can't find it; it has been posted here before. I'll look later tonight for it and edit this post.

Update by Jim: You can find the PI number for the condenser replacement due to stone damange here:
http://www.cruzetalk.com/forum/25-service-issues/5151-ac-condenser-shield.html
That should be enough for the dealer to act on.

 

[Jim Frye]

Thanks, I did see somewhere else on here of a TSB to install the screen to protect the condenser but didn't give the TSB #. Didn't see anything on covering the condenser damage itself though. Great if you can find it. I'll keep digging here also......

The PI states that the screen is to be installed with the new condenser. I don't know how much more explicit they could make it. Hopefully Stacey will have some input for the dealer's service department. Good Luck.