[Chevy Customer Care]

nodule,

Yes, obermd is correct. Our office is located in Detroit, Michigan. We are here to assist with questions and concerns, including warranty and dealership.

Erica Tiffany
Chevrolet Customer Service

 

[sarge1118]

2011 cruze losing antifreeze

i have used 2 gallons of anti freeze in my 2011 cruse. It has a slow drip on my garage floor, but I cannot locate it. My car has 40000 miles on it but is should not be having this problem. CAN GM HELP? the car is spotless as is the engine compartment. I cant figure this out either. Now I have read several posts that others are having the same problem...

 

[Robby]

i have used 2 gallons of anti freeze in my 2011 cruse. It has a slow drip on my garage floor, but I cannot locate it. My car has 40000 miles on it but is should not be having this problem. CAN GM HELP? the car is spotless as is the engine compartment. I cant figure this out either. Now I have read several posts that others are having the same problem...

No matter what the response, you still have to get it to your dealer for diagnosis.
GM can't help till they see the car.

Rob

 

[Chevy Customer Care]

i have used 2 gallons of anti freeze in my 2011 cruse. It has a slow drip on my garage floor, but I cannot locate it. My car has 40000 miles on it but is should not be having this problem. CAN GM HELP? the car is spotless as is the engine compartment. I cant figure this out either. Now I have read several posts that others are having the same problem...

I'm really sorry to hear this and would like to get involved. Could you please private message me your name, address, phone number, vehicle identification number, and current mileage. This will allow me to do research on your vehicle.

Thank you,

Jessica L.
Chevrolet Customer Care

 

[MasonCaste]

I'm reminded of the old saying: "Never Wrestle With a Pig. You Both Get All Dirty, and The Pig Likes It."

Reminds me of another one, "Never argue with an idiot, bystanders may have trouble determining the idiot."

 

[vetteman117]

Hello,

I just bought a new 2013 Cruze Eco and the security light on top of the dash will not stop blinking. This is very annoying while driving at night. Local dealer replaced door latch but problem this there. Any suggestions?

vetteman117

 

[premiumautogroup]

Hey Stacy, I have a 2012 Chevy cruze with 9,000 miles.

I have been reading online about crazy cooling fans and mines is acting the same way.
When the AC is on the fan kicks on for about 20 second and turns of then kicks back on in full speed, over and over.

I have read over these fours that people have had 3 different issues.
1. Bad Fan Assembly
2. Sticky Thermostat
3.bad expansion valve.

My question is since you are a costumer service rep you prolly have more knowledge on which one the actual problem is.
Can you pin point the actually issue going on with the cruze?

Thanks

 

[obermd]

Hey Stacy, I have a 2012 Chevy cruze with 9,000 miles.

I have been reading online about crazy cooling fans and mines is acting the same way.
When the AC is on the fan kicks on for about 20 second and turns of then kicks back on in full speed, over and over.

I have read over these fours that people have had 3 different issues.
1. Bad Fan Assembly
2. Sticky Thermostat
3.bad expansion valve.

My question is since you are a costumer service rep you prolly have more knowledge on which one the actual problem is.
Can you pin point the actually issue going on with the cruze?

Thanks

The GM Customer Service reps here help with finding a dealership service department and following up with that department. At 9,000 miles, your car is under warranty. Take it to your dealership and see if they can find and fix the problem. It will help your dealership if when you take it in you can duplicate the problem. This means that if it's doing it on the way in when you get there just let the car idle while the fan kicks on and off. Don't turn the car or A/C off.

 

[Chevy Customer Care]

Obermd is correct. You should take your vehicle to the dealership for this concern. We can work with your dealership to assist with your concerns. If you would like us to look into this concern for you please let us know. You can private message us your name, VIN, mileage, address, phone number, and the name of your GM dealership.

Erica Tiffany
Chevrolet Customer Service

 

[lacetrev]

Stacy,

I was looking at some posts regarding the chevy MYlink system. I have a 2103 Cruze with Mylink and was wondering how to find out what software version is in it? Like the screen shot that gold5 posted?

 

[lacetrev]

Stacy,

I just sent you a question about finding the software version, i fond a post for this. So my Mylink version ends in .03, is this earlier or later than .0D that was mentioned by gold5?

 

[H3LLON3ARTH]

Stacy,

I just sent you a question about finding the software version, i fond a post for this. So my Mylink version ends in .03, is this earlier or later than .0D that was mentioned by gold5?
View attachment 17721

Stacey is no longer here we now have Jackie and Erica.

Sent from my Droid

 

[Chevy Customer Care]

Hi all!!

H3LLON3ARTH is correct. My name is Jackie and I am the primary contact on the forum (along with assistance from Erica and Amber when I am not available) Stacy is no longer here. General Motors is always working to make sure that your driving experience is the best that it can be. We do have a team of Infotainment Specialists in place that can answer a lot of your questions. I have provided the number and hours below but I am also available to call them and find out information for you if you are unable to or don't want to. It is hard to answer general questions because Infotainment information is VIN specific. Those with questions about their MyLink system can either call Infotainment or inbox me with the question and your VIN and I will do it for you. I hope that this is helpful information for those that do not already know.

Jackie

Chevrolet Customer Care

 

[akasa]

Hello,
I just came across your info and would like to talk to someone about my Chevy Cruze. I have a 2012 that needs the air condenser replaced. It was punctured by a rock. This seems to be a very common problem. Is this something Chevy will fix since they put a fix into place in later models? Please contact me at [email protected]

 

[obermd]

CruzeTalk has opened a new forum for you to ask questions that need to be answered by our Chevy Customer Care members or even other GM representatives who are authorized by GM to speak to the media and public. This forum can be found at Ask General Motors and the rules for asking questions can be found at Ask General Motors - Section Rules - Read First.

As a result, the moderation team is closing this thread.