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GM Social Media Customer Assistance Representative

91766 Views 194 Replies 77 Participants Last post by  obermd
Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
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Prolly just more GM lip service. I've got a new Silverado with a suspension squeak and my Cruze had a "loose' drivers seat. Neither of which have been fixed or even attempted to be fixed. Could be I've got crappy dealer support.
 

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And it doesn't help that somebody piped in requesting pictures from this "Stacy". How do you think they'd react?
 

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Some of these responses are unbelievable. A company puts a group of people in place to help address customer issues and you complain? Put on your big boy pants and address your issues like an adult and give them a chance to help you before you whine about it. The social media people are intended to HELP, not wave a magic wand over your vehicle. At least they are making an effort but some people here will never be satisfied no matter what.
 

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Some of these responses are unbelievable. A company puts a group of people in place to help address customer issues and you complain? Put on your big boy pants and address your issues like an adult and give them a chance to help you before you whine about it. The social media people are intended to HELP, not wave a magic wand over your vehicle. At least they are making an effort but some people here will never be satisfied no matter what.
OK so where's the offer to help? Don't see one here
 

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Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
OK so where's the offer to help? Don't see one here
Pretty self-explanatory.
 

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Stacey: Would you please contact rfhall11? Despite his negative attitude on all of his posts on this thread, perhaps you could show that Chevy is interested in all Chevy related problems. I was always taught that fixing the worst problem on something was the best way to make the biggest impact.
 
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You must be a lot smarter than I am, so could you ​explain it?
How can it be difficult to understand that? If you have a problem that you are not able to resolve with your dealer then she will try to help. It's just a different way to access Chevy customer service, like calling 1-800-CHEV-USA or asking to speak to a District Service Manager. But since you have already termed a service that you have not utilized as "lip service" then it most likely doesn't matter to you what they actually do. If you had enlisted her help for your Silverado or your Cruze and nothing was done then you would have a valid statement. So far that doesn't seem to be the case. If you are unhappy with your dealer's service department then you should at least give someone the opportunity to rectify it before you pass judgement. It's no different than someone calling a Cruze (or any car) a piece of crap when they have never even driven one.
 

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How can it be difficult to understand that? If you have a problem that you are not able to resolve with your dealer then she will try to help. It's just a different way to access Chevy customer service, like calling 1-800-CHEV-USA or asking to speak to a District Service Manager. But since you have already termed a service that you have not utilized as "lip service" then it most likely doesn't matter to you what they actually do. If you had enlisted her help for your Silverado or your Cruze and nothing was done then you would have a valid statement. So far that doesn't seem to be the case. If you are unhappy with your dealer's service department then you should at least give someone the opportunity to rectify it before you pass judgement. It's no different than someone calling a Cruze (or any car) a piece of crap when they have never even driven one.
That's pretty long-winded for something that was "self-explanatory"
 

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That's pretty long-winded for something that was "self-explanatory"
Your responses are juvenile, argumentative, and fail to support your lip service comment. Only the second and third sentences of that paragraph were an explanation, but based on your previous replies I didn't really expect you to pick up on that. It's a shame that two sentences are too long-winded for you. Please, brush up on your comprehension skills.

I'm sure you will come back with something that you consider witty or funny but you have failed to support or show reasoning for your initial comment so I would expect your next comment to follow suit. If you make a statement or a point then you should at least be willing and able to back it up with a reason but so far all we have seen are pointless comments that do nothing to support your position. I hope you would be willing to do so in your next reply but I won't bet on it, it will probably just be more of the same. By all means though, please comment. Your need to have the last word obviously far outweighs any need to support or explain what you have said.
 

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...the Garth Brooks lyrics seem appropriate here: "...just because he/she doesn't answer, doesn't mean he/she doesn't care..."

...listen first and gather the facts, then consider an answer.
 

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...the Garth Brooks lyrics seem appropriate here: "...just because he/she doesn't answer, doesn't mean he/she doesn't care..."

...listen first and gather the facts, then consider an answer.
I'm reminded of the old saying: "Never Wrestle With a Pig. You Both Get All Dirty, and The Pig Likes It."
 

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...the Garth Brooks lyrics seem appropriate here: "...just because he/she doesn't answer, doesn't mean he/she doesn't care..."

...listen first and gather the facts, then consider an answer.
I'm reminded of the old saying: "Never Wrestle With a Pig. You Both Get All Dirty, and The Pig Likes It."
Both very good points............. I should have just let it go instead of :argue:!
 

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Your responses are juvenile, argumentative, and fail to support your lip service comment. Only the second and third sentences of that paragraph were an explanation, but based on your previous replies I didn't really expect you to pick up on that. It's a shame that two sentences are too long-winded for you. Please, brush up on your comprehension skills.

I'm sure you will come back with something that you consider witty or funny but you have failed to support or show reasoning for your initial comment so I would expect your next comment to follow suit. If you make a statement or a point then you should at least be willing and able to back it up with a reason but so far all we have seen are pointless comments that do nothing to support your position. I hope you would be willing to do so in your next reply but I won't bet on it, it will probably just be more of the same. By all means though, please comment. Your need to have the last word obviously far outweighs any need to support or explain what you have said.
Boy you sure do like the word support don't you? I don't need to explain anything, I build these mediocre cars, and I think I might know a little something about how things are done at GM. I'm not taking this any farther so if you want to chime in, then you can have the last word. I'd be surprised if you can resist
 

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You building them has NOTHING to do with the topic of this thread or the point that's been trying to be made here that you're obviously too thick headed to comprehend.
 

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How can it be difficult to understand that? If you have a problem that you are not able to resolve with your dealer then she will try to help. It's just a different way to access Chevy customer service, like calling 1-800-CHEV-USA or asking to speak to a District Service Manager. But since you have already termed a service that you have not utilized as "lip service" then it most likely doesn't matter to you what they actually do. If you had enlisted her help for your Silverado or your Cruze and nothing was done then you would have a valid statement. So far that doesn't seem to be the case. If you are unhappy with your dealer's service department then you should at least give someone the opportunity to rectify it before you pass judgement. It's no different than someone calling a Cruze (or any car) a piece of crap when they have never even driven one.
So what if the service manager at your dealership and calling GM services doesn't get you anywhere? Then you see this post and reply to it looking for help but just seem to get ignored? That's exactly where I'm at right now.
 

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Without getting into the nature of the issue or what you want the resolution to be, I would either try a different dealership or get the name of the district service manager, who is employed by GM. Usually if you go into a dealer and request the contact info for the district manager things are taken seriously.
 

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So what if the service manager at your dealership and calling GM services doesn't get you anywhere? Then you see this post and reply to it looking for help but just seem to get ignored? That's exactly where I'm at right now.
I have been down this road with another brand. I have found that Persistence, Politeness, and a Positive Attitude will eventually work. It sometimes takes time to get their attention, but if you do it with a chip on your shoulder, you are apt to get nowhere. "you will catch more flies with honey than vinegar". I know, old and trite, but it is true.
 

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OK sparkles, how did I get off topic? I'm saying this GM customer service thing is a bunch of hogwash because how thing work at GM. Do you? This is like somebody from the government coming to you and saying "I'm from the government and I'm here to help" You and the other know-it-alls are naive. Talk about lack of comprehension...Jeez

Difference is, the government isn't a company out to keep customers happy and loyal to the brand. The government, if you haven't noticed, kinda has a monopoly on things. What are you gonna do outside of moving out of the country? Keep on building our mediocre cars. Given your attitude, I'd say you're part of the problem.

Obvious things seem to escape you, therefor I'm not going to waste time drawing a picture for someone that doesn't want to understand. It's already been done for you a few times in this thread anyways. For some reason you wanted to throw in your profession like it has something to do with the topic. It doesn't.
 
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