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GM Social Media Customer Assistance Representative

91808 Views 194 Replies 77 Participants Last post by  obermd
Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
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It would be easy enough for the forum admins to contact this person to confirm them as legitimate. This is a "real" program that has been around for a while, whether you buy it or not.

GM hires social-media team to track complaints on Web

THANKS for the link to this article. This was news to me! I admit that I have not been in this forum as often as I used to be, but this new service from GM completely passed me by! I would think that GM would be touting this service more than they do or have. I can't believe I missed this. I am in this particular topic right now because I am reading up on this Stacey rep. I only recently have seen her posts and had NO clue who she was. Someone just posted the link to this topic where she introduces herself. MAYBE she should put the link to this topic in her signature so that people like me who had no clue who she was could become enlightened!
 

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THANKS for the link to this article. This was news to me! I admit that I have not been in this forum as often as I used to be, but this new service from GM completely passed me by! I would think that GM would be touting this service more than they do or have. I can't believe I missed this. I am in this particular topic right now because I am reading up on this Stacey rep. I only recently have seen her posts and had NO clue who she was. Someone just posted the link to this topic where she introduces herself. MAYBE she should put the link to this topic in her signature so that people like me who had no clue who she was could become enlightened!
Except for the fact she/he is ignoring this topic along with problems posted in it...
 

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...I'll guess that she/he was specifically "directed" to NOT engage ANY posts that did not specifically relate to GM's products (and not dealerships), ie: no "side" roads or "derailments" allowed or pursued.
 

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Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
Welcome Stacy Chevrolet.
If indeed it is true you are here to provide customer service, how about getting GM to offer a spare tire for the Cruze Eco? The dealer can't even get me one, so I got my own through DISCOUNT TIRE.(Great Company!) Threw away the air pump and gunk canister, found a jack that will work, and put it all in the hole that appears to be originally designed for a spare tire! Yeah, it sticks up a little too high so I lost some trunk space, but hey, that is my solution to a BIG problem for GM. I feel much better now knowing that if I bend a rim or have a blowout, I am on my way in sort order.
As far as gas mileage goes, adding the 40# full size spare didn't change my mileage enough to be calculated. So what is up with no "option" for a spare tire?

Love the Cruze Eco, still love Chevy's. GM, not so much.
 

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Discussion Starter · #45 ·
I would like to say that for a period of time after I had made my introduction that I was unable to post on this thread due to technical issues. Like I have stated I am a Customer Service Representative for Chevrolet. I am here to assist you with any issues that you may have as well as answer any questions that you may have. Please feel free to message me.
Thank you,
Stacy Chevrolet Customer Service
 

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Stacy Chevrolet Customer Service:
It would be most helpful to all if you would address the questions asked on this forum instead of private messaging.
So what is up with no "option" for a spare tire?
 

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Discussion Starter · #47 ·
Welcome Stacy Chevrolet.
If indeed it is true you are here to provide customer service, how about getting GM to offer a spare tire for the Cruze Eco? The dealer can't even get me one, so I got my own through DISCOUNT TIRE.(Great Company!) Threw away the air pump and gunk canister, found a jack that will work, and put it all in the hole that appears to be originally designed for a spare tire! Yeah, it sticks up a little too high so I lost some trunk space, but hey, that is my solution to a BIG problem for GM. I feel much better now knowing that if I bend a rim or have a blowout, I am on my way in sort order.
As far as gas mileage goes, adding the 40# full size spare didn't change my mileage enough to be calculated. So what is up with no "option" for a spare tire?

Love the Cruze Eco, still love Chevy's. GM, not so much.

newcruzer17,
Thank you for your feedback. I am very happy to hear that you are happy with your Cruze Eco. GM does currently offer a compact spare tire as an option but does not offer a full size. I would like to apologize for any inconvenience that this has caused you. I will pass along your comments. If you have any further questions, comments or concerns please feel free to message me.
Thank you,
Stacy Chevrolet Customer Service
 

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I would like to say that for a period of time after I had made my introduction that I was unable to post on this thread due to technical issues. Like I have stated I am a Customer Service Representative for Chevrolet. I am here to assist you with any issues that you may have as well as answer any questions that you may have. Please feel free to message me.
Thank you,
Stacy Chevrolet Customer Service
Stacey-

In the original topic where you introduced yourself, I wrote that MAYBE you should put THAT link as to who you are, in your signature, so that people like me who have not been in the Cruze topics for quite a while, will know who you are without having to ask or search all over.
 

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newcruzer17,
Thank you for your feedback. I am very happy to hear that you are happy with your Cruze Eco. GM does currently offer a compact spare tire as an option but does not offer a full size. I would like to apologize for any inconvenience that this has caused you. I will pass along your comments. If you have any further questions, comments or concerns please feel free to message me.
Thank you,
Stacy Chevrolet Customer Service
My problem is that the compact spare seems to be unavailable from the dealer. It has been two months that I waited for one, and not so much as a phone call. Their silence seems to be verification that the spare is not available. I will take you at your word that one is. I have solved my problem to my satisfaction (with no help from the dealer), but others may want the compact spare, if it is indeed available.

Thank you for passing along my comments. You may be able to help GM significantly.
 

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Want a spare tire for the Eco? Simple, order it with the automatic transmission, only way you can get one with the Eco. Must have at least ten Chevy dealers within a 35 mile radius of my home. If I walk into one where the salesman sitting around all day, can't even take five minutes to study the build your own Chevy site, walk out. Another reason to walk out is if don't even know how to open the hood.

If I get serious, ask to meet and talk to the service manager and the parts counter guy. Definitely getting into bed with these guys for the next 36,000 miles or three years, whichever comes first and want to know whom I getting into bed first. Even afterwards for buying parts or service that I will be paying for.

Also walk into dealerships that won't let you leave until you buy something, then on the contrary, have to pinch yourself to make sure you are really there and not dreaming.

Was with care I selected my dealer, but not the lowest price, just very politely him my lowest quote and asked if he could equal it. Replied not only equal it, we can beat it. For the one problem I had, said come right it, corrected it, and that was it.
 

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Discussion Starter · #51 ·
Stacey-

In the original topic where you introduced yourself, I wrote that MAYBE you should put THAT link as to who you are, in your signature, so that people like me who have not been in the Cruze topics for quite a while, will know who you are without having to ask or search all over.


fastdriver,
I would like to thank you for your suggestion. I have added a link to this thread to my signature line. Please continue providing me with your feedback as well as suggestions.
Thank you,
Stacy Chevrolet Customer Service
 

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Discussion Starter · #52 ·
My problem is that the compact spare seems to be unavailable from the dealer. It has been two months that I waited for one, and not so much as a phone call. Their silence seems to be verification that the spare is not available. I will take you at your word that one is. I have solved my problem to my satisfaction (with no help from the dealer), but others may want the compact spare, if it is indeed available.

Thank you for passing along my comments. You may be able to help GM significantly.

newcruzer17,
The Compact Spare is required when the automatic transmission is ordered and is not available with the 6 speed manual transmission with the Cruze Eco model. I am happy that you are satisfied with this issue. Again please feel free to message me with any questions, comments or concerns; I am here to assist you.
Thank you,
Stacy Chevrolet Customer Service
 

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Two requests so far:

First is to reprogram the heater blower switch to decrease the gap in the manual climate control MVAC between positions 3 and 4 with accordingly increases in speeds 1 and 2.

Second is provide a standard spare key, one that can be carried in a wallet. Always carried a spare key in my wallet, Cruze key, even removed from the remote is way too fat.

Already know I can unlock my Cruze and start it with the remote removed from key.
 

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fastdriver,
I would like to thank you for your suggestion. I have added a link to this thread to my signature line. Please continue providing me with your feedback as well as suggestions.
Thank you,
Stacy Chevrolet Customer Service

You're welcome! That's why I'm here-to help if I can!
 

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Well like everyone else here, mine is doing the same thing, except that I don't have the auto climate control. If I put the heater control on high,,it will blow hot air,,,crank it down to outside air only,,,still blows VERY warm air,,,car has only 545 miles on it. What gives.....???? Unfortunately out of town on business with the car,,,sooooo I guess I have to have it set on air to keep it comfortable.....then take it to the delaer,,,,,another wasted day. Too bad this isn't a shirt,,,,I would take it back and get my money..!!
 

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Discussion Starter · #56 ·
Well like everyone else here, mine is doing the same thing, except that I don't have the auto climate control. If I put the heater control on high,,it will blow hot air,,,crank it down to outside air only,,,still blows VERY warm air,,,car has only 545 miles on it. What gives.....???? Unfortunately out of town on business with the car,,,sooooo I guess I have to have it set on air to keep it comfortable.....then take it to the delaer,,,,,another wasted day. Too bad this isn't a shirt,,,,I would take it back and get my money..!!

buckeyewalt,
I understand your frustration with this issue. I would like you to keep me posted on the outcome of your visit to the dealership. If you have any further questions, comments or concerns please feel free to contact me.
Thank you,
Stacy Chevrolet Customer Service
 

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Stacy,

Since you monitor this forum you have obviously seen a lot of threads about various tunes that improve the performance of the Cruze. Do you feed back the fact that the Cruze can be tuned to perform better (not who is using the tunes, but just the results they are reporting) so that Chevy/GM can work with these tuning companies to improve the vehicles?
 

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Stacy,

Since you monitor this forum you have obviously seen a lot of threads about various tunes that improve the performance of the Cruze. Do you feed back the fact that the Cruze can be tuned to perform better (not who is using the tunes, but just the results they are reporting) so that Chevy/GM can work with these tuning companies to improve the vehicles?

WOW! GREAT question, but do you REALLY think GM will admit that some other company can fix their shifting problems with the 2011 Cruzes? Bet you get either an indecisive answer or no answer at all.
 

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WOW! GREAT question, but do you REALLY think GM will admit that some other company can fix their shifting problems with the 2011 Cruzes? Bet you get either an indecisive answer or no answer at all.
You might note that a company like Trifecta, can not speak to how the changes affect durability of the trans. If it's such a great thing, why don't they provide a warranty equal to GM's?
 

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You might note that a company like Trifecta, can not speak to how the changes affect durability of the trans. If it's such a great thing, why don't they provide a warranty equal to GM's?

IF the transmissions in our 2011 Cruzes are so great and were tested for 4 million miles, why can't GM get them to shift better/smoother?
 
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