It would be easy enough for the forum admins to contact this person to confirm them as legitimate. This is a "real" program that has been around for a while, whether you buy it or not.
GM hires social-media team to track complaints on Web
THANKS for the link to this article. This was news to me! I admit that I have not been in this forum as often as I used to be, but this new service from GM completely passed me by! I would think that GM would be touting this service more than they do or have. I can't believe I missed this. I am in this particular topic right now because I am reading up on this Stacey rep. I only recently have seen her posts and had NO clue who she was. Someone just posted the link to this topic where she introduces herself. MAYBE she should put the link to this topic in her signature so that people like me who had no clue who she was could become enlightened!