[Chevy Customer Care]

Stacy,

Since you monitor this forum you have obviously seen a lot of threads about various tunes that improve the performance of the Cruze. Do you feed back the fact that the Cruze can be tuned to perform better (not who is using the tunes, but just the results they are reporting) so that Chevy/GM can work with these tuning companies to improve the vehicles?

obermd,
I do take the feedback and information that I obtain on this forum and pass it along. Thank you for your concern as well as your feedback. If you have any further questions please feel free to contact me.
Thank you,
Stacy Chevrolet Customer Service

 

[Eugene_C]

I've really been impressed with some aspects of GM's customer service. When I was Volt shopping, they assigned me a "personal Volt Assistant" or something like that. It was an actual specific person with number I could call and either talk to them or leave a message on their voice mail. Pretty amazing.

 

[obermd]

Thanks Stacy.

 

[fastdriver]

I've really been impressed with some aspects of GM's customer service. When I was Volt shopping, they assigned me a "personal Volt Assistant" or something like that. It was an actual specific person with number I could call and either talk to them or leave a message on their voice mail. Pretty amazing.

Sounds good, but that's probably because they want to sell them. They're sitting on dealer lots. I don't think they'll be around long.

 

[Skilz10179]

Sounds good, but that's probably because they want to sell them. They're sitting on dealer lots. I don't think they'll be around long.

Exactly! Its funny how nice they are when they're trying to get you to buy their $50,000 car...

 

[fastdriver]

Exactly! Its funny how nice they are when they're trying to get you to buy their $50,000 car...

As soon as you sign on that dotted line, see if that 'personal Volt assistant" is still around!

 

[70AARCUDA]

Somewhere, I've heard it all before: "...promise me anything tonight, but will you call me in the morning (not)?"

 

[rayw]

Stacy, I kind of fixed the heater problem myself. You people need to do something about it.My fix looks kinda Mickey mouse. What I did, was I took a peice of black paper and covered the top of the light sensor, the automatic lights still work, and the heater works the way it should. I think bright light messes up the temperature sensor, because at night it worked alright. Chevy needs to come up with a fix, the paper looks stupid on the dash, but it works. I have not had a chance to go back to my dealer, but will soon. rayw

 

[Mick]

"What do you mean you people."

 

[UlyssesSG]

I kind of fixed the heater problem myself ... My fix looks kinda Mickey mouse. What I did, was I took a peice of black paper and covered the top of the light sensor, the automatic lights still work, and the heater works the way it should. I think bright light messes up the temperature sensor, because at night it worked alright.

Rayw,

Thanks for sharing your fix with us. If you would please, how about uploading a few snapshots of your improvised field solution for all to see. It's true what they say, "A picture's worth a thousand words."

Interestingly, I seem to recall Subaru Legacy owners complaining of a similar, but not identical, problem a few years back. Like you, frustrated owners engineered a workaround while begging Subaru for a factory fix. IIRC, Subaru wouldn't even acknowledge a problem existed, let alone do a silent recall to amend the problem. It's maddening.

UlyssesSG

 

[Chevy Customer Care]

I've really been impressed with some aspects of GM's customer service. When I was Volt shopping, they assigned me a "personal Volt Assistant" or something like that. It was an actual specific person with number I could call and either talk to them or leave a message on their voice mail. Pretty amazing.

Eugene_C,
I am very happy to hear that you are happy with the customer service aspects of GM. I am always here to assist you and answer any questions you may have.
Thank you,
Stacy Chevrolet Customer Service

 

[rayw]

Mick by you people I mean Chevy. What did you think I ment?

 

[70AARCUDA]

Mick by you people I mean Chevy. What did you think I ment?

...I believe he was alluding to "all of us" (collectively) here in the forum.

 

[Chevy Customer Care]

Stacy, I kind of fixed the heater problem myself. You people need to do something about it.My fix looks kinda Mickey mouse. What I did, was I took a peice of black paper and covered the top of the light sensor, the automatic lights still work, and the heater works the way it should. I think bright light messes up the temperature sensor, because at night it worked alright. Chevy needs to come up with a fix, the paper looks stupid on the dash, but it works. I have not had a chance to go back to my dealer, but will soon. rayw

rayw,
Thank you for your feedback. I understand your frustration with this issue. I will pass this information along. If you have any further questions, comments or concerns please feel free to contact me.
Thank you,
Stacy Chevrolet Customer

 

[Mick]

Well I meant to post this but was too lazy to search it....

Not only was it sarcasm but I think it's hilarious when people use the terms "you people" and "your people".
Having been part of customer service and management I find those terms to be derogatory.

If by you people, you mean my company/department/group, then why not say company/department/group name.
If by your people, you mean my staff/team/coworkers, why not update your vocabulary.

*This post is not directed at any one person. Just my thoughts and my way to contribute some knowledge.

Just sayin.

 

[buckeyewalt]

This is a reply to my issue regarding the radio/nav/cd. Issue: The cd player will not pick up the first 2 tracks and display the song title or artist,,,but it will on all other tracks. This happens to any cd that is put in,,,forst 2 tracks nothing displayed, then on all other tracks song title is displayed.........really wierd. He is what happened when I took it in,,,NOT TO HAPPY!!


Took My car to Graves Chevy in Humboldt, TN,,,they never seen anything like it before. They had the car ALL day,,,calling GM dealer assistance to help them out with the issue. Bottom line,,,,nothing was done,,,,,,GM dealer assistance said that they would have to "research" the issue,,,I came armed with a dozen cd's,,,everything played great,,,and the track information was listed on all cd's,,,EXCEPT for the first 2 tracks..!!! Don't mean to be rude,,,but really,,,replace the unit (car only 1 week old and less than 800 miles,,,first owner),,,but They let me go back home and now I have to waste another day to take it in,,,,,,,,UNREAL!!!

 

[fastdriver]

This is a reply to my issue regarding the radio/nav/cd. Issue: The cd player will not pick up the first 2 tracks and display the song title or artist,,,but it will on all other tracks. This happens to any cd that is put in,,,forst 2 tracks nothing displayed, then on all other tracks song title is displayed.........really wierd. He is what happened when I took it in,,,NOT TO HAPPY!!


Took My car to Graves Chevy in Humboldt, TN,,,they never seen anything like it before. They had the car ALL day,,,calling GM dealer assistance to help them out with the issue. Bottom line,,,,nothing was done,,,,,,GM dealer assistance said that they would have to "research" the issue,,,I came armed with a dozen cd's,,,everything played great,,,and the track information was listed on all cd's,,,EXCEPT for the first 2 tracks..!!! Don't mean to be rude,,,but really,,,replace the unit (car only 1 week old and less than 800 miles,,,first owner),,,but They let me go back home and now I have to waste another day to take it in,,,,,,,,UNREAL!!!

Did it dawn on any of these "technicians" to put your CDs into ANOTHER Cruze to see how they act???????

 

[buckeyewalt]

Did it dawn on any of these "technicians" to put your CDs into ANOTHER Cruze to see how they act???????

Yep it did, BUT they don't have any Cruze's on their lot with the infotainment system. BTW, the Cruze and the Equinox share the same infotainment system,,,according to the dealer!....so far no word from the dealer, Chevy, or anybody else for that matter. Amazing how many friends I had buying the car,,,and now they're all hiding. My salesman said something very brilliant to em when I explained my issues,,,,"If I were you, I would call Chevy,,,,,,,,,,,,real nice!!!

 

[fastdriver]

Yep it did, BUT they don't have any Cruze's on their lot with the infotainment system. BTW, the Cruze and the Equinox share the same infotainment system,,,according to the dealer!....so far no word from the dealer, Chevy, or anybody else for that matter. Amazing how many friends I had buying the car,,,and now they're all hiding. My salesman said something very brilliant to em when I explained my issues,,,,"If I were you, I would call Chevy,,,,,,,,,,,,real nice!!!

I didn't realize it was a 2012 model you were talking about. Isn't the infotainment system STANDARD on the 2012s? Maybe I'm a little confused here because I just saw a 2013 Malibu the other day with that new radio. Does the 2012 Cruze have that radio now too?

 

[buckeyewalt]

I didn't realize it was a 2012 model you were talking about. Isn't the infotainment system STANDARD on the 2012s? Maybe I'm a little confused here because I just saw a 2013 Malibu the other day with that new radio. Does the 2012 Cruze have that radio now too?

I

I don't know what some people call infotainment, I ass-umed that it was the upgraded radio/nav/pioneer system,,,,maybe I'm wrong which could very well be. Looking at all of the posts here to "Stacy",,,I find it very interesting that virtually nothing happens when you forward your information to her. I am almost into thinking that all of the information is just for tracking purposes and really nothing more. I don't ever recall anyone writing on the board and telling how much "Stacy" has helped in getting their situation resolved....again maybe I'm wrong,,,but I'm starting to think otherwise, since I have sent my name, address,phone and VIN to her,,,hmmmm!