Stacy- Still waiting to hear either from you, or the dealer regarding issues with my "new" vehicle. Information that you requested has been sent.............updates???????
GM Social Media Customer Assistance Representative
Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
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Dear Chevrolet Customer Service,
Please, please help. Bought by Cruze new in October 2010. Like others on this site, went to use the A/C here in March 2012 and it would not cool the car. Dealership checked it last week and informed me I have a tiny leak right in line with the large air intake in the bumper, due to stone damage. Charged me $70.00 for the non-warrenty diagnosis - and that diagnosis being that I need a $700.00 condenser replacement on my 18-month old vehicle. I think SOME kind of relief is due me by GM. This is our household's third (new) GM vehicle in the last 5 years, and I strongly feel I deserve better than this. Please help !
Please, please help. Bought by Cruze new in October 2010. Like others on this site, went to use the A/C here in March 2012 and it would not cool the car. Dealership checked it last week and informed me I have a tiny leak right in line with the large air intake in the bumper, due to stone damage. Charged me $70.00 for the non-warrenty diagnosis - and that diagnosis being that I need a $700.00 condenser replacement on my 18-month old vehicle. I think SOME kind of relief is due me by GM. This is our household's third (new) GM vehicle in the last 5 years, and I strongly feel I deserve better than this. Please help !
There is a TSB that came out many months ago that covers this damage. If your dealer, or Stacey can't find it; it has been posted here before. I'll look later tonight for it and edit this post.Dear Chevrolet Customer Service,
Please, please help. Bought by Cruze new in October 2010. Like others on this site, went to use the A/C here in March 2012 and it would not cool the car. Dealership checked it last week and informed me I have a tiny leak right in line with the large air intake in the bumper, due to stone damage. Charged me $70.00 for the non-warrenty diagnosis - and that diagnosis being that I need a $700.00 condenser replacement on my 18-month old vehicle. I think SOME kind of relief is due me by GM. This is our household's third (new) GM vehicle in the last 5 years, and I strongly feel I deserve better than this. Please help !
Update by Jim: You can find the PI number for the condenser replacement due to stone damange here:
http://www.cruzetalk.com/forum/25-service-issues/5151-ac-condenser-shield.html
That should be enough for the dealer to act on.
Thanks, I did see somewhere else on here of a TSB to install the screen to protect the condenser but didn't give the TSB #. Didn't see anything on covering the condenser damage itself though. Great if you can find it. I'll keep digging here also......
Dear Chevrolet Customer Service,
Please, please help. Bought by Cruze new in October 2010. Like others on this site, went to use the A/C here in March 2012 and it would not cool the car. Dealership checked it last week and informed me I have a tiny leak right in line with the large air intake in the bumper, due to stone damage. Charged me $70.00 for the non-warrenty diagnosis - and that diagnosis being that I need a $700.00 condenser replacement on my 18-month old vehicle. I think SOME kind of relief is due me by GM. This is our household's third (new) GM vehicle in the last 5 years, and I strongly feel I deserve better than this. Please help !
paulbar,
I understand that this can be frustrating. I would like to look into this for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of the dealership that you took your vehicle to? I look forward to hearing back from you as well as being able to assist you.
Thank you,
Stacy Chevrolet Customer Service
The PI states that the screen is to be installed with the new condenser. I don't know how much more explicit they could make it. Hopefully Stacey will have some input for the dealer's service department. Good Luck.Thanks, I did see somewhere else on here of a TSB to install the screen to protect the condenser but didn't give the TSB #. Didn't see anything on covering the condenser damage itself though. Great if you can find it. I'll keep digging here also......
Hi,
Didn't realize until second look, I think that TSB was an earlier positing of yours, and I did see the sb# the second time. Thanks for the help. Do appreciate it. Working with the dealer now.
Didn't realize until second look, I think that TSB was an earlier positing of yours, and I did see the sb# the second time. Thanks for the help. Do appreciate it. Working with the dealer now.
[h=2]
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Stuck at (3300) for 9 days, normal ???[/h]
kevinolson,
I would be happy to look into this for you if you would like me to. Please send me a PM with your order number as well as your name and I will see what I can find out for you. I look forward to hearing back from you as well as assisting you.
Thank you,
Stacy Chevrolet Customer Service
Now went to 3800 yesterday, 4-18-2012, does this mean that chassis has started down assy. line ?
How long to assemble and inspect ?
Cue to ship east, Warwick, NY ?
Any info would be great, thanks !
Any info or related experience would be helpful, so close and yet so far........:question:
kevinolson,
I would be happy to look into this for you if you would like me to. Please send me a PM with your order number as well as your name and I will see what I can find out for you. I look forward to hearing back from you as well as assisting you.
Thank you,
Stacy Chevrolet Customer Service
Now went to 3800 yesterday, 4-18-2012, does this mean that chassis has started down assy. line ?
How long to assemble and inspect ?
Cue to ship east, Warwick, NY ?
Any info would be great, thanks !
Sorry, order number qgtkd2, dealer, NYStuck at (3300) for 9 days, normal ???![]()
Any info or related experience would be helpful, so close and yet so far........:question:
kevinolson,
I would be happy to look into this for you if you would like me to. Please send me a PM with your order number as well as your name and I will see what I can find out for you. I look forward to hearing back from you as well as assisting you.
Thank you,
Stacy Chevrolet Customer Service
Now went to 3800 yesterday, 4-18-2012, does this mean that chassis has started down assy. line ?
How long to assemble and inspect ?
Cue to ship east, Warwick, NY ?
Any info would be great, thanks !
How do I send you a Private Message?
I have sent you all the information that you requested several times over the last few weeks and I have still received no response. ...
I
I don't know what some people call infotainment, I ass-umed that it was the upgraded radio/nav/pioneer system,,,,maybe I'm wrong which could very well be. Looking at all of the posts here to "Stacy",,,I find it very interesting that virtually nothing happens when you forward your information to her. I am almost into thinking that all of the information is just for tracking purposes and really nothing more. I don't ever recall anyone writing on the board and telling how much "Stacy" has helped in getting their situation resolved....again maybe I'm wrong,,,but I'm starting to think otherwise, since I have sent my name, address,phone and VIN to her,,,hmmmm!
Stacy helped me out.I had the AC in my 2011 Cruze LT taken out by debris and my local GM dealer (contacted VIA "GM Customer Service" aka, Stacy here) replaced it on warranty. "GM Customer Service" is here to help with these issues so make sure you contact her via PM for any issues you guys are having with your Cruze. I got my condenser replaced and a rock shield added free of charge through warranty repairs and had my Cruze back to me in 3 days. Thanks Stacy!
How do I send you a Private Message?
The Wolf Wagon,
You can send a Private Massage by clicking on the user name and then click on Private Message.
~Stacy Chevrolet Customer Service
I have sent you all the information that you requested several times over the last few weeks and I have still received no response. ...
TacoMEDIC,
I have sent you a PM in regards to your case.
~Stacy Chevrolet Customer Service
Stacy helped me out.
Am I wrong or SHOULD the condenser and rock shield be installed under warranty if it is a POOR DESIGN by GM? This should not involve Stacy at all. The dealer should be aware of this poor design and replace it without any hassle!
If repairs were made by a dealership before GM granted authorization to warranty an item, I wouldn't expect a dealership to call every item that has already been repaired and offer a refund. This would mean they would have to pay out of their own pockets and spend time requesting refunds from GM corporate I assume. If someone with that situation asked stacy, she may (or may not) be able to contact people within GM that you or I couldn't to find out the answer to these questions.
Keep in mind, a dealership isn't going to warranty any and every little issue that pops up nation (or world) wide on every single vehicle. It takes time for GM to realize something like IS a design flaw and then they have to turn around and spend millions fixing it for free. Same goes with any company. From what I've read, the condenser was only recently recognized as a design flaw requiring warranty fixing.
Is it really that difficult to type a few keys to ask someone to help you? Especially if it was much easier then actually going to talk to the dealership blindly?
Stacy is here to help guys, stop questioning it and start taking advantage of it!
Keep in mind, a dealership isn't going to warranty any and every little issue that pops up nation (or world) wide on every single vehicle. It takes time for GM to realize something like IS a design flaw and then they have to turn around and spend millions fixing it for free. Same goes with any company. From what I've read, the condenser was only recently recognized as a design flaw requiring warranty fixing.
Is it really that difficult to type a few keys to ask someone to help you? Especially if it was much easier then actually going to talk to the dealership blindly?
Stacy is here to help guys, stop questioning it and start taking advantage of it!
Well said, bravo bravo.....
Sent from my DROID X2
Sent from my DROID X2
If repairs were made by a dealership before GM granted authorization to warranty an item, I wouldn't expect a dealership to call every item that has already been repaired and offer a refund. This would mean they would have to pay out of their own pockets and spend time requesting refunds from GM corporate I assume. If someone with that situation asked stacy, she may (or may not) be able to contact people within GM that you or I couldn't to find out the answer to these questions.
Keep in mind, a dealership isn't going to warranty any and every little issue that pops up nation (or world) wide on every single vehicle. It takes time for GM to realize something like IS a design flaw and then they have to turn around and spend millions fixing it for free. Same goes with any company. From what I've read, the condenser was only recently recognized as a design flaw requiring warranty fixing.
Is it really that difficult to type a few keys to ask someone to help you? Especially if it was much easier then actually going to talk to the dealership blindly?
Stacy is here to help guys, stop questioning it and start taking advantage of it!
Am I missing something here or was this posted back in JANUARY!
There was a TSB for this problem and it clearly stated to install the shield on non-ECO cars. It came out on 07/01/11.
| 2011 | Cruze -- Supplemental repair required for HVAC condenser inoperative/replacement due to foreign material impact | Do install the front bumper lower fascia center grille in addition to the condenser | Do not just replace condenser | Bulletin # PI0461 |
This is what I was referring to. The dealer SHOULD be aware of the TSB especially since it's been rectified on the 2012 models just like the transmission shifting! They should also be aware that it is under warranty. I guess SOME dealers go the extra mile and others don't give a ****.
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