Only fixed on later 2012 models. My early 2012 does not have it. I'm in the same boat as you. Dealer will not put on. Opening a case with GM.
Sent from my Autoguide iPhone app
GM Social Media Customer Assistance Representative
Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service
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101 - 120 of 195 Posts
Sent from my Autoguide iPhone app
Also, that is referring to just a guard behind the bumper. The TSB myst have been modified to add that screen right against the condenser.Only fixed on later 2012 models. My early 2012 does not have it. I'm in the same boat as you. Dealer will not put on. Opening a case with GM.
Sent from my Autoguide iPhone app
Sent from my Autoguide iPhone app
Sorry, order number qgtkd2, dealer, NY
kevinolson,
I have sent you a PM with the information that you have requested.
~Stacy Chevrolet Customer Service
Stacy,kevinolson,
I have sent you a PM with the information that you have requested.
~Stacy Chevrolet Customer Service
I am also waiting to here back from you. Have already sent you a PM.
Stacy,
I am also waiting to here back from you. Have already sent you a PM.
rbtec,
I have sent you a PM. If you did not receive it please let me know and I will send you another one.
~Stacy Chevrolet Customer Service
I have this same issue to! i've even popped the hood where once you are outside you can't hear it but inside its actually quite loud. what is it exactly and is that part of ALL the other problems that the crude has?
I have almost 30,000 miles on my cruze and ever since we bought it the cooling fan kicks on about every 20 seconds when idling. We took it to the dealership and they confirmed that the water pump was leaking. They replaced the water pump but this has not solved the issue as the cooling fan still does the same thing and is really noisy. Has anyone else experienced the same thing
Stacy
I was thinking of purchasing a 2012 Cruze with a 1.4-turbo and Manual transmission this Saturday at Clements Chevrolet in Rochester, MN but after looking at posts on Cruse Talk I’m having second thoughts. Can you give me some real answers as to what I can expect as far as service issues if I buy this model? Also is Chevrolet going to stand behind my purchase fix any problems I may have with the Clutch and Anti freeze smell? Can you tell me the amount of issues that you are seeing vs. total number of sales?
Thanks!
roadlesstraveledguy
I was thinking of purchasing a 2012 Cruze with a 1.4-turbo and Manual transmission this Saturday at Clements Chevrolet in Rochester, MN but after looking at posts on Cruse Talk I’m having second thoughts. Can you give me some real answers as to what I can expect as far as service issues if I buy this model? Also is Chevrolet going to stand behind my purchase fix any problems I may have with the Clutch and Anti freeze smell? Can you tell me the amount of issues that you are seeing vs. total number of sales?
Thanks!
roadlesstraveledguy
I'm not Stacy or employed by GM, but my experience is that the service you'll get really varies from dealership to dealership. You might want to check with your local BBB to see if there are complaints, and more importantly, how they were resolved. Unfortunately GM isn't the only car manufacturer with dealership quality issues.Stacy
I was thinking of purchasing a 2012 Cruze with a 1.4-turbo and Manual transmission this Saturday at Clements Chevrolet in Rochester, MN but after looking at posts on Cruse Talk I’m having second thoughts. Can you give me some real answers as to what I can expect as far as service issues if I buy this model? Also is Chevrolet going to stand behind my purchase fix any problems I may have with the Clutch and Anti freeze smell? Can you tell me the amount of issues that you are seeing vs. total number of sales?
Thanks!
roadlesstraveledguy
Stacy
I was thinking of purchasing a 2012 Cruze with a 1.4-turbo and Manual transmission this Saturday at Clements Chevrolet in Rochester, MN but after looking at posts on Cruse Talk I’m having second thoughts. Can you give me some real answers as to what I can expect as far as service issues if I buy this model? Also is Chevrolet going to stand behind my purchase fix any problems I may have with the Clutch and Anti freeze smell? Can you tell me the amount of issues that you are seeing vs. total number of sales?
Thanks!
roadlesstraveledguy
roadlesstraveledguy,
I understand that reading this forum may be unsettling. The forum is a place for people to discuss their concerns and get opinions. In my experience, this can often result in making a vehicle look like it has more concerns than it actually might. I do not have information on total number of sales vs. total number of issues in my resources. I am sorry for that inconvenience to you. I would suggest that you speak with your dealership as well as the service department about the Cruze. Also make sure you are working with someone that you feel comfortable with, I believe that is very important. When you purchase a new Chevrolet vehicle it comes with a 3yr/36,000 mile Bumper to Bumper warranty. It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. Original tires are covered but prorated after 12,000 miles during the terms of the Bumper to Bumper Limited Warranty. The Powertrain Limited Warranty is 100,000 miles or 5-years, whichever comes first. It is fully transferable and there are no fees and no deductibles. In addition, the Roadside Assistance and Courtesy Transportation programs are also 100,000 miles or 5-years (whichever comes first). GM will stand behind their products and will correct any issues related to defect or workmanship within the warranty period. In my opinion, as many others would agree, the Chevrolet Cruze is a great vehicle! It is fun to drive, safe, and great on fuel economy. If you have any other questions or would like any other assistance throughout your purchasing process please feel free to contact me; I would be happy to help you in any way that I can.
Thank you,
Stacy Chevrolet Customer Service
Stacy's right. Apart from the enthusiasts community most of our members found the site while probably doing research for an issue they've had. We have just over 5,000 members which is only a fraction of the amount of Cruzes sold per month. Couple that with the fact that the Cruze has been on sale since 2010 and that's really a very very small portion of the Cruze market.
Help
We are having the same problem as many others with the Chevy Cruze. Noise from the air conditioning unit when it is not turned on. Mauer Chevy in St. Paul turned us away at the first visit and we are planning to take it back. Please inform us what will be done to fix this annoying problem.
We are having the same problem as many others with the Chevy Cruze. Noise from the air conditioning unit when it is not turned on. Mauer Chevy in St. Paul turned us away at the first visit and we are planning to take it back. Please inform us what will be done to fix this annoying problem.
I have a 2012 Chevy Cruze and I have had several issues. The bluetooth does not work with my phone. (a 4g Verizon Revolution). They tell me it's an "issue", but offer no solutions. Will GM buy me a phone that works with their car? That's one of the main reasons I got it! Also, there is a metal clanking in the rear. It is not all the time, but when it is, it is loud. There should be NO squeaks or clanking. Also, and most important since it is a safety issue, when in reverse, the brake does not push down and I can't stop! It started about a week ago, and it is consistent. I'm afraid I'm going to hurt someone, or myself. This is getting ridiculous. My dealership is Ben Davis in Auburn Indiana. My name is Lisa Kent.
I had the same problem with the AC Condensor. The dealership told me it was not covered by the warranty and would cost me $875+ to fix. I drove home in a hot car. Then I started checkingthe forums. When I found out this was a common issue, I called GM. They raised hte issue one level. She contacted the dealership and "worked out" a deal that I could get the repair done for a $100 deductable. But after seeing the S.I. Bulletin P10461, I think they owe me the $100. I was not totally satisfied with my result but $100 is alot better than $875.
Lilsleep72,I had the same problem with the AC Condensor. The dealership told me it was not covered by the warranty and would cost me $875+ to fix. I drove home in a hot car. Then I started checkingthe forums. When I found out this was a common issue, I called GM. They raised hte issue one level. She contacted the dealership and "worked out" a deal that I could get the repair done for a $100 deductable. But after seeing the S.I. Bulletin P10461, I think they owe me the $100. I was not totally satisfied with my result but $100 is alot better than $875.
I would like to apologize for the experience that you had with your Cruze. I am happy to hear that you have had this matter taken care of. I would be happy to look into your case further for you. Can you please send me a PM with either your Service Request number or your VIN? I look forward to hearing back from you as well as assisting you.
Thank you,
Stacy Chevrolet Customer Service
Hello Stacy, I don't know if you can help, but GM Canada seems to have washed their hands of our problem. In May 2012 my wife & I purchased a new 2012 Cruze. In less than 200 kilometers the transmission would go into neutral. To make a long story short, GM bought the first Cruze back & gave us another one. This second 2012 Cruze now has approximately 2,100 kilometers on it. The transmission on this one is far from what I would expect from a 2012 GM product. Hard shifting (my wife thought she was rear-ended the other day, but it was the transmission shifting into second gear) slipping (like it can't decide to down-shift or up-shift) & reving excessively before it does shift. The car is horrible to drive in busy stop & go traffic & this from a brand new 2012! You know it's bad when your passenger asks what is wrong with your new car. The following entry is from a forum user & pretty well duplicates our thoughts.
Junior Member
--------------------------------------------------------------------------------
Join Date:May 2012
Posts:1I have a 2012 Cruze LS with 200 miles. i like everything on the car except the auto transmission. Chevy has been in the car business WAY to long to put a piece of _ _ _ _ like this on the Market. I applaude the attempt to go to a 6 speed, but some one in engineering has really goofed big time with this box. As I recall, even the 1951 Power-glide tranny was smoother. Let them tell you what ever makes THEM feel good about this box, it sucks! Will be contacting the area rep on this one. Bad Karma.
Like I said, GM Canada has basically said that's how the car was designed.....live with it. I find this attitude unacceptable. This new car purchase has certainly been frustrating for us & we do not enjoy driving the car. I have talked to the local Mazda dealer (which is what we wish we had purchased). He knows all about the Cruze transmission problems & won't take it in trade. Can you say "LEMON!" All we would like to see is for GM to come out with a new program for the transmission to correct the problems. AS a long time GM customer/fan, I will never consider another GM product......there are too many other good brands out there.
Sincerely,
Bob Rigby.
Junior Member
--------------------------------------------------------------------------------
Join Date:May 2012
Posts:1I have a 2012 Cruze LS with 200 miles. i like everything on the car except the auto transmission. Chevy has been in the car business WAY to long to put a piece of _ _ _ _ like this on the Market. I applaude the attempt to go to a 6 speed, but some one in engineering has really goofed big time with this box. As I recall, even the 1951 Power-glide tranny was smoother. Let them tell you what ever makes THEM feel good about this box, it sucks! Will be contacting the area rep on this one. Bad Karma.
Like I said, GM Canada has basically said that's how the car was designed.....live with it. I find this attitude unacceptable. This new car purchase has certainly been frustrating for us & we do not enjoy driving the car. I have talked to the local Mazda dealer (which is what we wish we had purchased). He knows all about the Cruze transmission problems & won't take it in trade. Can you say "LEMON!" All we would like to see is for GM to come out with a new program for the transmission to correct the problems. AS a long time GM customer/fan, I will never consider another GM product......there are too many other good brands out there.
Sincerely,
Bob Rigby.
transmission issues
I see that you are a customer service rep for Chevy...My issue i bought a 2011 RS LTZ cruze, certified used at the end of April 2012. It worked and drove great, then an A/C noise started, then it shifted whenever it felt like it. Brought to dealer they fixed A/C condensor problem, found my cooling fan did work at all. They couldnt believe my car never overheated. They also found my car was shifting from 2nd to 6th gear randomly. They thought updating they TCM would fix it...Well that was six weeks ago, still having problems. No power , practically have to stand on gas pedal for it to start moving, then when it does it throws you back into the seat. It hesitates very badly when you takes foot of ghas pedal to turn corner then hit it again. Hestitates so bad sometimes im surprised it has not stalled.. They have it again right now, they have already called me and said nothing is wrong, made me come drive with them and explain what is happening. Im scared to drive my car, have been almost hit by another car because of this hesitation. All I have to say is if I get hurt, there will be a LAWSUIT because this has not been fixed. I dont pay $23000 for a piece of **** car.
I see that you are a customer service rep for Chevy...My issue i bought a 2011 RS LTZ cruze, certified used at the end of April 2012. It worked and drove great, then an A/C noise started, then it shifted whenever it felt like it. Brought to dealer they fixed A/C condensor problem, found my cooling fan did work at all. They couldnt believe my car never overheated. They also found my car was shifting from 2nd to 6th gear randomly. They thought updating they TCM would fix it...Well that was six weeks ago, still having problems. No power , practically have to stand on gas pedal for it to start moving, then when it does it throws you back into the seat. It hesitates very badly when you takes foot of ghas pedal to turn corner then hit it again. Hestitates so bad sometimes im surprised it has not stalled.. They have it again right now, they have already called me and said nothing is wrong, made me come drive with them and explain what is happening. Im scared to drive my car, have been almost hit by another car because of this hesitation. All I have to say is if I get hurt, there will be a LAWSUIT because this has not been fixed. I dont pay $23000 for a piece of **** car.
Hello Stacy, I don't know if you can help, but GM Canada seems to have washed their hands of our problem. In May 2012 my wife & I purchased a new 2012 Cruze. In less than 200 kilometers the transmission would go into neutral. To make a long story short, GM bought the first Cruze back & gave us another one. This second 2012 Cruze now has approximately 2,100 kilometers on it. The transmission on this one is far from what I would expect from a 2012 GM product. Hard shifting (my wife thought she was rear-ended the other day, but it was the transmission shifting into second gear) slipping (like it can't decide to down-shift or up-shift) & reving excessively before it does shift. The car is horrible to drive in busy stop & go traffic & this from a brand new 2012! You know it's bad when your passenger asks what is wrong with your new car. The following entry is from a forum user & pretty well duplicates our thoughts.
Junior Member
--------------------------------------------------------------------------------
Join Date:May 2012
Posts:1I have a 2012 Cruze LS with 200 miles. i like everything on the car except the auto transmission. Chevy has been in the car business WAY to long to put a piece of _ _ _ _ like this on the Market. I applaude the attempt to go to a 6 speed, but some one in engineering has really goofed big time with this box. As I recall, even the 1951 Power-glide tranny was smoother. Let them tell you what ever makes THEM feel good about this box, it sucks! Will be contacting the area rep on this one. Bad Karma.
Like I said, GM Canada has basically said that's how the car was designed.....live with it. I find this attitude unacceptable. This new car purchase has certainly been frustrating for us & we do not enjoy driving the car. I have talked to the local Mazda dealer (which is what we wish we had purchased). He knows all about the Cruze transmission problems & won't take it in trade. Can you say "LEMON!" All we would like to see is for GM to come out with a new program for the transmission to correct the problems. AS a long time GM customer/fan, I will never consider another GM product......there are too many other good brands out there.
Sincerely,
Bob Rigby.
Cruze Blues,
I would like to apologize for the issues that you have experienced with your Cruze. I completely understand your concerns with this. I would be happy to get you in contact with someone to get you further assistance. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? I look forward to hearing back from you.
Thank you,
Stacy Chevrolet Customer Service
I see that you are a customer service rep for Chevy...My issue i bought a 2011 RS LTZ cruze, certified used at the end of April 2012. It worked and drove great, then an A/C noise started, then it shifted whenever it felt like it. Brought to dealer they fixed A/C condensor problem, found my cooling fan did work at all. They couldnt believe my car never overheated. They also found my car was shifting from 2nd to 6th gear randomly. They thought updating they TCM would fix it...Well that was six weeks ago, still having problems. No power , practically have to stand on gas pedal for it to start moving, then when it does it throws you back into the seat. It hesitates very badly when you takes foot of ghas pedal to turn corner then hit it again. Hestitates so bad sometimes im surprised it has not stalled.. They have it again right now, they have already called me and said nothing is wrong, made me come drive with them and explain what is happening. Im scared to drive my car, have been almost hit by another car because of this hesitation. All I have to say is if I get hurt, there will be a LAWSUIT because this has not been fixed. I dont pay $23000 for a piece of **** car.
CruzeBlues,
I understand your concerns with your vehicle. I would like to look into this further for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? I look forward to hearing back from you as well as assisting you with your concerns.
Thank you,
Stacy Chevrolet Customer Service
I've got a 2012 Cruze LT with 6000km on it. At highway speeds the car starts a slow drift to the left. When I go to give it a slight correction it feels like the steering wheel sticks. There is a minor resistance to my input and then if I push a a bit harder the steering re-engages and the car straightens out. Last night I took it out for a drive on the highway and it did it 12 times in 20 minutes. Had it in to the dealer and a service tech did duplicate the problem but the computer says there is nothing wrong. Well, there is something wrong. GM TAC says there are no reported problems but based on blogs I've read there are others out there who do have the same problem. Suggestions?
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