GM Social Media Customer Assistance Representative

96400 Views 194 Replies 77 Participants Last post by obermd, Oct 28, 2013

Chevy Customer Care

Discussion Starter · Dec 5, 2011

Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service

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121 - 140 of 195 Posts

Chevy Customer Care

Discussion Starter · #121 · Oct 22, 2012

westbrook said:
I've got a 2012 Cruze LT with 6000km on it. At highway speeds the car starts a slow drift to the left. When I go to give it a slight correction it feels like the steering wheel sticks. There is a minor resistance to my input and then if I push a a bit harder the steering re-engages and the car straightens out. Last night I took it out for a drive on the highway and it did it 12 times in 20 minutes. Had it in to the dealer and a service tech did duplicate the problem but the computer says there is nothing wrong. Well, there is something wrong. GM TAC says there are no reported problems but based on blogs I've read there are others out there who do have the same problem. Suggestions?

westbrook,
I would like to apologize for the issues that you are experiencing with your Cruze. I understand your concerns with this. Have you been in contact with GM of Canada in regards to your concerns? If you have not you can contact them at 800-263-3777 Monday-Friday 7:30am - 11:30pm or Saturday 7:30am - 6:00 EST. Unfortunately, I am only able to assist customers in the US. I would like you to let me know if you have been in contact with GM of Canada and if they have been able to assist you at all with this. I look forward to hearing back from you.
Thank you,
Stacy Chevrolet Customer Service

buckeyewalt

· #122 · Oct 22, 2012

Stacy, I don't know if you got my e-mail or not regarding my radio issues....if not I will resend..........

Thanks Walt

Chevy Customer Care

Discussion Starter · #123 · Oct 24, 2012

buckeyewalt said:
Stacy, I don't know if you got my e-mail or not regarding my radio issues....if not I will resend..........

Thanks Walt

Walt,
I am sorry but I did just check again and I have not received an email from you. I look forward to hearing from you.
Thank you,
Stacy Chevrolet Customer Service

70AARCUDA

· #124 · Oct 24, 2012 (Edited)

Stacy, did you receive my PM (sent 10-10-2012 while you were on vacation I believe)?

commutertg

· #125 · Feb 2, 2013

I have a 2013 cruze and am experiencing the all too common coolant smell. Three attempts by the dealer have not resolved this issue. Although the dealer has been helpful and is working at it the problem is still there and is a major issue. Any outreach from Chevy would be appreciated if we can get this issue resolved. Thank You

Chevy Customer Service said:
Hello,
I would like to introduce myself as a Chevrolet Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over sixty forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance. This would include interacting with the customer in hopes that we can reach some kind of resolution together. We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are eager to be joining this online community and hope that we are able to provide some assistance here. Thank you.
Stacy Chevrolet Customer Service

fastdriver

· #126 · Feb 3, 2013

commutertg said:
I have a 2013 cruze and am experiencing the all too common coolant smell. Three attempts by the dealer have not resolved this issue. Although the dealer has been helpful and is working at it the problem is still there and is a major issue. Any outreach from Chevy would be appreciated if we can get this issue resolved. Thank You

Sorry to hear that the Cruze is STILL having this problem! It's been going on since 2011. ONE more thing they never found in their FOUR MILLION miles of testing! Hope they have a fix soon because I cannot imagine that this is very healthy breathing in those fumes.

Atcufirt

· #127 · Feb 3, 2013

I must be the only person that does NOT have this issue. I have 20,000 miles and not the faintest hint of coolant smell... ever.

mabzmuzik

· #128 · Feb 3, 2013

22000 and no coolant smell in my 2012 LS

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Chevy Customer Care

Discussion Starter · #129 · Feb 6, 2013

@commutertg, my name is Michelle; I’m assisting Stacy.

We completely understand how disappointing and frustrating your experience must be. How are things going as of today? Has the dealership provided you with any updates about a resolution?

Michelle, Chevrolet Customer Service assisting Stacy

kevins

· #130 · Feb 21, 2013

Have a 2011 Cruze with 47, 000 kms. It has been in to dealer 3 times for coolant smell in cab of car. It has had a pressure test and dye added, now has had a seal , tube installed . On drive home could still smell coolant. What can I do to get this resolved?

obermd

· #131 · Feb 21, 2013

kevins said:
Have a 2011 Cruze with 47, 000 kms. It has been in to dealer 3 times for coolant smell in cab of car. It has had a pressure test and dye added, now has had a seal , tube installed . On drive home could still smell coolant. What can I do to get this resolved?

Take a look at http://www.cruzetalk.com/forum/25-service-issues/11407-coolant-smell-resolution.html. This appears to be the solution for at least three different cars and given the exact symptoms I have I suspect it will also be the solution to my car's cabin stench.

Chevy Customer Care

Discussion Starter · #132 · Feb 22, 2013

kevins said:
Have a 2011 Cruze with 47, 000 kms. It has been in to dealer 3 times for coolant smell in cab of car. It has had a pressure test and dye added, now has had a seal , tube installed . On drive home could still smell coolant. What can I do to get this resolved?

kevins,
I would like to apologize for the issues that you are experiencing with your Cruze. I do understand your concerns as well as frustrations with this. Unfortunately I am only able to assist US customers. I would recommend that you contact GM of Canada at 800-263-3777 Monday-Friday 7:30am - 11:30pm or Saturday 7:30am - 6:00 EST. Feel free to keep me posted on your concerns. If you have any other questions please feel free to contact me.
Thank you,
Stacy Chevrolet Customer Service

Johnny23

· #133 · Feb 22, 2013

Hi Stacy, my friend has a white 2011 cruze and was wondering if he can get it painted into the black granite color by GM or a dealership?

Chevy Customer Care

Discussion Starter · #134 · Feb 26, 2013

@Johnny23, your friend’s request will need to be addressed at the dealership level. If he/she would like a list of dealership’s to contact please, let us know.

Michelle, Chevrolet Customer Service

kobowm

· #135 · Feb 26, 2013

Stacy, I'm still waiting to hear back from the dealership about a warranty paint job. Can you look it up?

Sent from my Galaxy Nexus

Chevy Customer Care

Discussion Starter · #136 · Feb 27, 2013

kobowm said:
Stacy, I'm still waiting to hear back from the dealership about a warranty paint job. Can you look it up?

Sent from my Galaxy Nexus

kobowm,
I would be happy to look into this for you. Can you please send me a PM with your name, address, phone number, VIN, current mileage and the name of your dealer? I look forward to hearing back from you.
Thank you,
Stacy Chevrolet Customer Service

Timothymartin

· #137 · Mar 17, 2013

Cruze wind noise

Stacy,

Please contact me about the wind noise issue. I took it in and they said it was "normal". [email protected]

fastdriver

· #138 · Mar 18, 2013

kevins said:
Have a 2011 Cruze with 47, 000 kms. It has been in to dealer 3 times for coolant smell in cab of car. It has had a pressure test and dye added, now has had a seal , tube installed . On drive home could still smell coolant. What can I do to get this resolved?

Get rid of it before you end up having health problems like someone else who posted here in another topic area! He had $7,000 in medical bills and a $50,000 hospital bill due to this antifreeze smell! He has documentation for everything. A TV station in Atlanta is going to take up his cause this coming week. He has a lawyer involved now and is trying to get a class action lawsuit going for everyone having this problem. GM says they're working on it, but this has been going on since 2011 until the present! Does NOT seem to be a priority for them! MAYBE if it receives NATIONAL TV EXPOSURE, GM will get off their A$$$ and do SOMETHING constructive to help these poor owners! So much for their new "customer service" program to try and keep their customer base! MORE BS from GM!

obermd

· #139 · Mar 18, 2013

According to my service ticket for this issue, GM is indeed working on a solution to the HVAC sourced odors. One of the issues is that they have to get any replacement parts into the supply system so they can be installed in new Cruze at Lordstown and then out to dealerships for repair work.

XtremeRevolution

· #140 · Mar 18, 2013

fastdriver said:
Get rid of it before you end up having health problems like someone else who posted here in another topic area! He had $7,000 in medical bills and a $50,000 hospital bill due to this antifreeze smell! He has documentation for everything. A TV station in Atlanta is going to take up his cause this coming week. He has a lawyer involved now and is trying to get a class action lawsuit going for everyone having this problem. GM says they're working on it, but this has been going on since 2011 until the present! Does NOT seem to be a priority for them! MAYBE if it receives NATIONAL TV EXPOSURE, GM will get off their A$$$ and do SOMETHING constructive to help these poor owners! So much for their new "customer service" program to try and keep their customer base! MORE BS from GM!

I asked that fellow to send me proof of his medical bills to my personal e-mail address. I never heard from him again.

Do you always believe everything you read on the internet?

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