[Chevy Customer Care]

We are having a climate control problem - like maybe the temp sensor is bad? It will be freezing outside (and in the car) and blast AC at any temp. I saw a reference to service bulletin PI-0714 but can't find it. Any ideas?

I can look up that information for you. Can you private message me your full name, VIN and the exact mileage of your vehicle?

Jackie
GM Customer Care

 

[TxHusker2011]

2011 Cruze condenser

Stacy--
18 months ago I bought my 22 yr old son a new 2011 Chevy Cruze for him where I live in Nebraska (Beardmore Chevy.) He makes the payments and lives in San Marcos Texas. Last Fall the car's AC condenser took a rock hit. He took the car to the local Chuck Nash Chevy dealership and because we didn't buy the car there, Nash Chevy won't fix the problem without $800 first. I thought the problem would be taken care of under warranty but Nash says road debris is not covered.

I understand Chevy has had similar customer issues with the condenser and road debris and has since changed the design for the later model Cruzes. I have also read other posts and forums where dealers took care of the customer's condenser under warranty or "goodwill" repair.

It's getting hot again in Texas and the car needs the AC. How can I get Chevy to help me address this problem?

VIN 1G1PJ5S90B7307594

 

[obermd]

Stacy--
18 months ago I bought my 22 yr old son a new 2011 Chevy Cruze for him where I live in Nebraska (Beardmore Chevy.) He makes the payments and lives in San Marcos Texas. Last Fall the car's AC condenser took a rock hit. He took the car to the local Chuck Nash Chevy dealership and because we didn't buy the car there, Nash Chevy won't fix the problem without $800 first. I thought the problem would be taken care of under warranty but Nash says road debris is not covered.

I understand Chevy has had similar customer issues with the condenser and road debris and has since changed the design for the later model Cruzes. I have also read other posts and forums where dealers took care of the customer's condenser under warranty or "goodwill" repair.

It's getting hot again in Texas and the car needs the AC. How can I get Chevy to help me address this problem?

VIN 1G1PJ5S90B7307594

There is a TSB for this issue. If you don't get an answer from the GM reps here (Stacy has moved to another position) call GM Customer care and get them involved to get this fixed. The 2011 ECOs had a A/C condenser shield and the TSB is to add this shield. Normally road debris damage isn't covered, but this is a design flaw.

 

[ChevyMgr]

If you don't get an answer from the GM reps here (Stacy has moved to another position) call GM Customer care and get them involved to get this fixed.

800-222-1020

 

[Jasarsenal]

I am writing to express my extreme dissatisfaction with a series of issues I have experienced with the condenser unit on my 2011 Chevy Cruze. This unit had to be replaced one month after I purchased this vehicle (new) in April 2011, and again in April 2012. I was recently informed that the condenser unit would have to be replaced once again in what now seems to be an annual rite of passage. I was informed the repair work would cost in the neighborhood of $450. I find this to be wholly unacceptable, as I believe this issue stems from a critical design failure. I was hoping you may be able to assist me with this matter. I attempted to PM you but was informed your message box was full.

 

[obermd]

I am writing to express my extreme dissatisfaction with a series of issues I have experienced with the condenser unit on my 2011 Chevy Cruze. This unit had to be replaced one month after I purchased this vehicle (new) in April 2011, and again in April 2012. I was recently informed that the condenser unit would have to be replaced once again in what now seems to be an annual rite of passage. I was informed the repair work would cost in the neighborhood of $450. I find this to be wholly unacceptable, as I believe this issue stems from a critical design failure. I was hoping you may be able to assist me with this matter. I attempted to PM you but was informed your message box was full.

Contact GM at 800-222-1020 and talk to them about this. This sounds like you have a clogged A/C coolant line somewhere. Get GM to contact your dealership and have them replace the coolant lines when they replace the condenser. This should have been done on the second A/C condenser replacement. GM should also cover this under warranty because the clog was there from the beginning. You may have to do some convincing to get the warranty coverage.

 

[EcoDave]

I should have mentioned this sooner but better late than never.

Monday April 15th 2013
I scheduled an appointment for an oil change (1st one is free at place of purchase in Framingham, MA) through my account on the MyChevy website.
I also noted the PI# and the description for the GLycol based Grease problem that causes the coolant odor from HVAC that I have been smelling/tasting.
Appointment was made for Friday April 19th.

Not even two minutes later I get an E-Mail from Megan at the dealership.

Megan Sullivan <[email protected]>	Apr 15 (13 days ago)		​
to me

Hi David,

I just received your request. Is this a good email address to send information to?

Thanks,

Megan Sullivan
Customer Service Representative


Herb Connolly Chevrolet

I'm thinking great, they got my request, I replied yes, my email is good.


April 16th 2013
The next day I get an email from Amanda...

Amanda Caraceni	Apr 16 (12 days ago)		​
to me

Hi David, I would love to help you look further into the Cruze! Do you have any questions or anything i can help you with. Let me know either way all my contact information is at the bottom.
Best Wishes,

Amanda Caraceni
Internet Sales Department
Customer Relationship Center
Herb Connolly Auto Group
Phone: (508) 598-3834
Email: [email protected]
Website: www.HerbConnolly.com

HOURS OF OPERATION: MONDAY - THURSDAY 9AM - 8PM FRIDAY 9AM - 6PM SATURDAY 9AM - 5:30PM SUNDAY 12PM - 4PM




EAST BOUND SIDE OF ROUTE 9

Now I am thinking, what the heck is going on over there.



The Next Afternoon April 17th, I get a call from Amanda. In a very friendly manner, She wanted to know if I am still interested in buying a Cruze...
"Huh? , No! I just bought one from you guys a few weeks ago! I just want an oil change and the HVAC odor fixed"
She was like "oh, ok, sure" with an 'indifferent/whatever' attitude once she found out I wasn't buying and I had problem.

Friday April 19th - Appointment day... allegedly.

Once I got there at the appointment time I had set [11:30am], they had no Idea who I was and no record of an appointment. The service department never even heard of the HVAC problem.
They weren't able to reproduce it and they told me it would probably just fix itself and that I shouldn't worry about it. They also reset my tire pressures without telling me.

It has gotten cold over the last few days and I had to use the heater, I was coughing from the strong odors that seem to only get worse.


Short Version:

MyChevy website and Herb Connolly Dealership Service sucks

 

[chevycruze]

i have a 2012 chevy cruze 4000 miles standard shift it pings and has no power is this an all day fix?

 

[ChevyMgr]

i have a 2012 chevy cruze 4000 miles standard shift it pings and has no power is this an all day fix?

Odd choice of thread to make that post. Chevy Social Media or Customer Assistance won't be able to answer that question. I have no clue how long it will take to fix because I don't know what is wrong with your Cruze. Is the check engine light on or been on?

 

[MandyJ]

Stacy,
I have been having non stop issues with my 2011 Chevrolet Cruze LS since I bought it brand new in April of 2011. It is passed it's warranty and this the third summer I will be driving it. I just had a recall fixed today and have been leaking coolant for past 6 months. They claim to have corrected that too. The worse is my AC condenser has been damaged and I lost all my fr-ion. They told me it will be 890 dollars (around to fix it) I seen the TSB PI0461. I feel that this is Chevy's issue! It is obviously a design flaw and it should not cost me money or my comfort. I have had the worse experience with Mike Anderson Chevrolet, Indiana! I cry when I know I have to deal with them, the manager is so rude and very confrontational. My car was damage while they had it in their shop, someone clearly dropped something square on my hood. She informed me even though it would take her hours to go through video of shop to see if anyone did the damage she would. When I went to pick my car up I asked her if she looked over the video, she told me no and she would cover the cost of the damage. That was the worst day of my life! I have had many problems with my car and because they never have fixed many of them with multiple attempts, I just deal with my nonstop rattle in my dash and shifter, the hestiation and jerking (with clunks), and my steering wheel that will attempt to lock up on me when driving. I cannot afford 900 dollars to fix the a/c let alone to know it is a design flaw and that it can happen again. I seen TSB and feel that Chevrolet should fix this for free! Please help me!

 

[obermd]

MandyJ - First call GM at 800-222-1020 and get them to cover this. Next, and I am unable to stress how important this is - immediately find a different dealership. A dealership that is out of your way that fixes things on the first try is far less hassle than the dealership you drive by every day that can't fix anything.

 

[blueflippy]

I noticed you responded to my (Blueflippy) posting from a few days ago concerning the rotational scratching noise coming from the RR brakes of my 2013 Cruze LT. Thank you.

Today I updated (responded to my original post). In a nutshell, my dealer fixed the problem, it appears. Now I will go back to start a round of complaints about strut/suspension rattling/loose noises. This might be difficult to replicate when I need to.

 

[Faraz]

I am facing problem with my car Cruze. It's engine stops while running

 

[angrywithchevy]

Very Upset!!!!!

i bought my 2012 chevy cruze from a dealship used. In the past couple months it has been doing some really crazy things! the trunk just opens all on its own. And several times i have went to start it and it does nothing..I mean NOTHING! no lights no radio no NOTHING! If i wait about 30 minutes or so it will all the sudden light everything up and it will start...until i turn it off again. And then i have NOTHING! I work for a funeral home, so my car is a necessity to me and my job. And when I am called out for a death call and my car wont start i get really frustrated! I have been left stranded several times! I have had it hooked to a diagnositic and no problems have been detected...but im sorry...there IS a problem! I havent had this car very long. and the problem i was told is that it only had a 30 day warrenty from the lot. The car itself has less than 30K miles on it. And i have read lots of forums of people talking about the same thing. Now im stuck with a POS of a lawn orniment! Because it isnt relaible to me anymore when it leaves me stranded and stuck because it has electrical issues! I am one very unsatisfied customer. HA! and my mother owns a 2012 chevy cruze also...9K miles on it....Same POS! Having all the same problems. Thanks chevy!

 

[Chevy Customer Care]

I would like to look into this and possibly assist you in getting this resolved. I can start a file for you and document these issues that you are having. It appears that your vehicle is still under warranty. If you would like for me to confirm this and assist you please send me in a private message your VIN, current mileage, name, address and a brief description of the issues. I will do what I can to assist you in getting this resolved.

Jackie
Chevrolet Customer Care

 

[obermd]

i bought my 2012 chevy cruze from a dealship used. In the past couple months it has been doing some really crazy things! the trunk just opens all on its own. And several times i have went to start it and it does nothing..I mean NOTHING! no lights no radio no NOTHING! If i wait about 30 minutes or so it will all the sudden light everything up and it will start...until i turn it off again. And then i have NOTHING! I work for a funeral home, so my car is a necessity to me and my job. And when I am called out for a death call and my car wont start i get really frustrated! I have been left stranded several times! I have had it hooked to a diagnositic and no problems have been detected...but im sorry...there IS a problem! I havent had this car very long. and the problem i was told is that it only had a 30 day warrenty from the lot. The car itself has less than 30K miles on it. And i have read lots of forums of people talking about the same thing. Now im stuck with a POS of a lawn orniment! Because it isnt relaible to me anymore when it leaves me stranded and stuck because it has electrical issues! I am one very unsatisfied customer. HA! and my mother owns a 2012 chevy cruze also...9K miles on it....Same POS! Having all the same problems. Thanks chevy!

GM warranties are good for 36K miles/36 months from the time first placed in service, regardless of whether you are the original owner or not. Find a different dealership for service as the one you purchased it from is a crook. Also, take Jackie up on her offer.

 

[fastdriver]

GM warranties are good for 36K miles/36 months from the time first placed in service, regardless of whether you are the original owner or not. Find a different dealership for service as the one you purchased it from is a crook. Also, take Jackie up on her offer.

If angrywithchevy is from another country, is the warranty still 3/36?

 

[obermd]

I believe the warranty is the very close to the same in Canada (just measured in KM instead). His real problem is that only the US seems to have a culture where the customer is to be considered right unless they're a PIA.

 

[nodule]

Is this "Chevy Customer Service" individual an actual GM employee, or is he/her from an outsourced firm, contacted through GM?

 

[obermd]

Our Chevy Customer Service account is actually registered to GM Social Media, which is a division of GM's US operations. Jackie and group who monitor and post under this account are GM employees and have helped numerous members here with getting their cars fixed. They provide the "over the shoulder" from GM that some dealerships unfortunately require.