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just wanted to introduce myself
frank ventura jr
las vegas nevada
USMCveteran

need your input on the forum so i have a 2013 chevy cruz LT and i have been experiencing some issues with it, i took it to the dealership today for it is still under the 100,000 mile warranty reason the turbo went out note this is the second turbo that has gone out on this vehicle since i purchased it last march and the 3rd visit to the dealership, now my service manager is great he bends over backwards for me to get the needed repairs done but today after the tech diagnosed the check engine light i was told by the service manager that the dealership will not perform anywork till i provide oil change receipts i have them but i do not understand why i have to provide this paperwork i perform reqular maintenance on the vehicle and it has had problems my question is what is my next step if the powers that be deny the repair of the vehicle under the warranty and want me to pay expensive out of pocket costs
if someone can get back to me with input

thank you
 

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Perhaps they found something quite costly and want to repair your Car under the Warranty. You must provide proof of service when asked. You telling them what you did is not going to cut it. This helps contain costs for those of us who do maintain our CRUZE, and keep service records. Some here even take it a step further and purchase a GM Service Contract. If you do not have service records chances are your car won't be approved for any repairs as well, just how it works
 

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Welcome to the forums. Have you been the original owner to this car? if so what oil were you using and when were you changing it out?

Also was this the last issue you had with the turbo?

greetings i am new to the group i have a 2013 chevy cruze LT with 81000 miles and i was driving on the freeway when all of a sudden i receive a engine reducing power then service traction control message i lose power at this point i have no power so i pull over and i start to research this message so i found out that shutting off the engine for 15 seconds will reset the computer so upon doing this i was up and running again but i still had the check engine light on so i stop to get something from store and now the check engine light is off can someone tell me what is going on is this a common issue and will my warranty cover this repair i no longer have the check engine light on to run a diagnostic on to determine the potential issue
 

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just wanted to introduce myself
frank ventura jr
las vegas nevada
USMCveteran

need your input on the forum so i have a 2013 chevy cruz LT and i have been experiencing some issues with it, i took it to the dealership today for it is still under the 100,000 mile warranty reason the turbo went out note this is the second turbo that has gone out on this vehicle since i purchased it last march and the 3rd visit to the dealership, now my service manager is great he bends over backwards for me to get the needed repairs done but today after the tech diagnosed the check engine light i was told by the service manager that the dealership will not perform anywork till i provide oil change receipts i have them but i do not understand why i have to provide this paperwork i perform reqular maintenance on the vehicle and it has had problems my question is what is my next step if the powers that be deny the repair of the vehicle under the warranty and want me to pay expensive out of pocket costs
if someone can get back to me with input

thank you
The dealer is only relaying information/questions that are originating from Chevrolet.
The manufacturer will, from time to time, do a more 'in depth' failure analysis and I suspect this is the case, so don't be offended.

All manufacturers look at component failures and look for developing trends.
The intent, in your case, is to satisfy the powers that the correct rated oil has been utilized and serviced in a timely manner.

Folks that have the dealer service the car are never aware that this takes place because the records are available.
In this case, since the dealer cannot provide the info, the proof of service falls on you and your good record keeping.

The supporting information (service) satisfies the question of correct oil being used (this is the part description on your sales receipt) and your handwritten binder of some sort that corresponds (by date) to the oil/filter purchasses, as well as mileage performed.
Essentially the same information that would be found on a dealer service invoice.

The manufactuer of the Cruze is only looking for oil changes not exceeding 7500 miles and maximum time of one year......a fairly easy target that most owners don't ever reach before servicing the car.

Anyways, not a abnormal request in the car biz.

Rob
 

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Welcome to CruzeTalk. GM want's to ensure the car was maintained according to the owners manual. Turbo failures are uncommon. Multiple turbo failures on the same car are rare. Having multiple turbo failures is a potential sign of improper or insufficient maintenance.
 
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