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Having severe connection issues with mylink

4249 Views 10 Replies 5 Participants Last post by  stetsonvest
2017 LS
Right after i purchased my car i had some small issues that were no bother and found a way around them but now ive had more issues pop up and im curious if i need to take it to my dealer or if theres an alternative solution.
1. My Bluetooth always disconnects when i first connect it and have to reconnect it.(every phone we have used has done this)
2. When i make a call or receive a call it disconnects from the Bluetooth entirely and i have to delete the connection and repair it to make it work. (Every phone we have used does this)
3. The usb connection doesnt work properly, we have installed andriod auto and used apple car play as well as trying many different cables and carrying phones with no success. Some charge, some dont. But none of them connect to the system for sure or for the projection as it says theres no compatible devices.

All devices used are up to date with required apps installed, phones include
Iphone 6 and 6+
Iphone 7 and 7+
Samsung Galaxy s5, s6, s7
ZTE Grand X max 2 (my phone)
Acatel Idol 4

I have no other physical issues with the car beyond the stereo issues. Any ideas or do i need to take time off work to set up a service?
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Discussion Starter · #7 ·
The most confusing is the unit disconnects when i receive or make a phone call, it freezes up the connection and only lets me see contacts in the menu but disables phone and media from my phone and i cant enable them after that. I have to fully delete it and re pair it.
 

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Discussion Starter · #9 ·
Should the head unit be covered by warranty? Provided i take a week off work to get it handled.
Call ahead of time and ask if they'll give you a rental.

Should be covered by warranty. Sit there with the service advisor and demonstrate what it's doing so they can write it up as such.
That will be helarious to see how fast they fix it as my daily commute it 160 miles round trip.
 

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Discussion Starter · #11 ·
I called and they said a replacement would be covered, but ask that i make sure to check for my phones to be updated (which both my wife and i are on Latest updates). Ill have no issues reproducing the results since its a 100% fail rate at doing the required tasks. I cant even have anything plugged into the 12v or it statics out the radio.
 
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