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9 Posts
Hey everyone.
My car began to overheat and give the display told me (AC OFF/Low Engine power). I promtly stopped driving. I also had it towed to my local dealership upon discovering the waterpump was covered under an extended 150,000 mile service warranty.
I have been having some previous hassels with this dealer but they told me they would replace the water pump - but added if they did a diagnostic and it the water pump wasn't the problem they would charge me for the diagnostic. I agreed and also agreed to 2 separate recall jobs that needed to be done as well as replacing the eater inlet and a coolan hose. I left and they kept the car over night.
They called me the next day and informed me everything was fixed - the car was running good, and was ready for pick up. Upon arrival I was assured once again the car was running great and in the back and that I had to sign some paperwork. After signing and paying for the work - the service worker told me he was going to go get the car and drive it around front for me. I then waited around for a half hour or so and he returned with another coworker and his manager. They told me some white smoke started coming out of the back of my car and suspected a blown head gasket.
They all started ganging up on me and the mechanic started asking me if I changed my spark plugs recently - pointing towards that as the problem and denied any responsibility. They asked if the car overheated at which point I said "no". I only drove it to the point where the display warned me and then I had it towed. I followed the exact instructions given by the GM Service Extension Notice on the water pump.
They aggressively denied any responsibility. The service tech told me the water pump fix and adding coolant in was the last thing the mechanic did - would doing all the other repairs without coolant potentially cause problems? Even if its just moving a cold car around the shop?
Wouldn't they have discovered the headgasket upon initial diagnostic?? Or upon completion after the repairs? They told me the car was running great and ready for pick up! Then after I pay and sign paperwork they say they suspect a blown gasket. I didn't even drive it! I know there wasn't any white smoke coming out the back beforehand and they know that is true upon arrival. It was a friday night on a holiday weekend and I doubt the quality of care I received..
I am thinking about filing a formal.complaint. I would hope they would help cover the cost and take some responsibility but they aggressively deny everything.
Any perspective would be appreciated
*Update. Dealership contacted me saying there is nothing they could do for me. Saying they would not have found the headgasket problem upon initial diagnostic of coolant system because it was visual. They said pressuring the lines was not a part of it the deal. Informed me they told me the car was "good to go" because they had my best interests in mind and wanted to get me in and out as fast as possible. I feel they just did a shotty job and rushed me in and out because it was late on a holiday weekend and were not thorough in their tests or confirming their repairs.
Edit*
2012 Chevy Cruze LTZ
1.4 turbo
108,000 miles
My car began to overheat and give the display told me (AC OFF/Low Engine power). I promtly stopped driving. I also had it towed to my local dealership upon discovering the waterpump was covered under an extended 150,000 mile service warranty.
I have been having some previous hassels with this dealer but they told me they would replace the water pump - but added if they did a diagnostic and it the water pump wasn't the problem they would charge me for the diagnostic. I agreed and also agreed to 2 separate recall jobs that needed to be done as well as replacing the eater inlet and a coolan hose. I left and they kept the car over night.
They called me the next day and informed me everything was fixed - the car was running good, and was ready for pick up. Upon arrival I was assured once again the car was running great and in the back and that I had to sign some paperwork. After signing and paying for the work - the service worker told me he was going to go get the car and drive it around front for me. I then waited around for a half hour or so and he returned with another coworker and his manager. They told me some white smoke started coming out of the back of my car and suspected a blown head gasket.
They all started ganging up on me and the mechanic started asking me if I changed my spark plugs recently - pointing towards that as the problem and denied any responsibility. They asked if the car overheated at which point I said "no". I only drove it to the point where the display warned me and then I had it towed. I followed the exact instructions given by the GM Service Extension Notice on the water pump.
They aggressively denied any responsibility. The service tech told me the water pump fix and adding coolant in was the last thing the mechanic did - would doing all the other repairs without coolant potentially cause problems? Even if its just moving a cold car around the shop?
Wouldn't they have discovered the headgasket upon initial diagnostic?? Or upon completion after the repairs? They told me the car was running great and ready for pick up! Then after I pay and sign paperwork they say they suspect a blown gasket. I didn't even drive it! I know there wasn't any white smoke coming out the back beforehand and they know that is true upon arrival. It was a friday night on a holiday weekend and I doubt the quality of care I received..
I am thinking about filing a formal.complaint. I would hope they would help cover the cost and take some responsibility but they aggressively deny everything.
Any perspective would be appreciated
*Update. Dealership contacted me saying there is nothing they could do for me. Saying they would not have found the headgasket problem upon initial diagnostic of coolant system because it was visual. They said pressuring the lines was not a part of it the deal. Informed me they told me the car was "good to go" because they had my best interests in mind and wanted to get me in and out as fast as possible. I feel they just did a shotty job and rushed me in and out because it was late on a holiday weekend and were not thorough in their tests or confirming their repairs.
Edit*
2012 Chevy Cruze LTZ
1.4 turbo
108,000 miles