[silvertank]

So today my reflectors fell off and broke both side no warning at 37500 miles. No extended warranty will cover it. Contacted GM to see if they would help so far no word


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[cruze2011white]

That's just weird. Did you by chance have different headlight bulbs or any bulbs in there different than factory?

 

[Chevy Customer Care]

So today my reflectors fell off and broke both side no warning at 37500 miles. No extended warranty will cover it. Contacted GM to see if they would help so far no word View attachment 196705 View attachment 196713 View attachment 196721 View attachment 196729 View attachment 196737 View attachment 196745


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Hi silvertank,

We are sorry to hear about the reflectors with your Cruze. I understand you have already contacted in GM regarding this. However, we would be happy to offer any additional assistance, please feel free to send us a private message.

Best,

Cristina
Chevrolet Customer Care

 

[silvertank]

That's just weird. Did you by chance have different headlight bulbs or any bulbs in there different than factory?

I replaced the headlight bulbs one burned out


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[silvertank]

Hi silvertank,

We are sorry to hear about the reflectors with your Cruze. I understand you have already contacted in GM regarding this. However, we would be happy to offer any additional assistance, please feel free to send us a private message.

Best,

Cristina
Chevrolet Customer Care

Pm sent


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[txcruze26]

Wow, my Cruze did the same thing, except it's only 1, the driver side that fell off, I replaced the bulbs so maybe it fell off during installation.

 

[silvertank]

Apparently gm has made a revision to the design due to this issue but both the reflectors that broke neither of the bulbs have been replaced


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[Chevy Customer Care]

Pm sent


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Hi silvertank,

Thank you for the update. We have located and responded to your private message.

Sincerely,

Chelsea D.
Chevrolet Customer Care

 

[silvertank]

Hi silvertank,

Thank you for the update. We have located and responded to your private message.

Sincerely,

Chelsea D.
Chevrolet Customer Care

Thank you


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[CruzeDan]

Happens all the time. There is no design revision, there is a bulletin for an unrelated issue of the reflectors being amber when they were supposed to be clear. My car has one of each.

 

[silvertank]

My dealer serra went ahead and just replaced them eith the new ones for free outside of warranty


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[diesel]

My dealer serra went ahead and just replaced them eith the new ones for free outside of warranty


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Very nice outcome! I changed out both my headlight bulbs but never had this issue.