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Discussion Starter · #1 ·
So today my reflectors fell off and broke both side no warning at 37500 miles. No extended warranty will cover it. Contacted GM to see if they would help so far no word Image1465835933.444061.jpg Image1465835942.620946.jpg Image1465835949.940642.jpg Image1465835959.551705.jpg Image1465835967.939288.jpg Image1465835973.582036.jpg


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So today my reflectors fell off and broke both side no warning at 37500 miles. No extended warranty will cover it. Contacted GM to see if they would help so far no word View attachment 196705 View attachment 196713 View attachment 196721 View attachment 196729 View attachment 196737 View attachment 196745


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Hi silvertank,

We are sorry to hear about the reflectors with your Cruze. I understand you have already contacted in GM regarding this. However, we would be happy to offer any additional assistance, please feel free to send us a private message.

Best,

Cristina
Chevrolet Customer Care
 

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Discussion Starter · #5 ·
Hi silvertank,

We are sorry to hear about the reflectors with your Cruze. I understand you have already contacted in GM regarding this. However, we would be happy to offer any additional assistance, please feel free to send us a private message.

Best,

Cristina
Chevrolet Customer Care
Pm sent


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Discussion Starter · #7 ·
Apparently gm has made a revision to the design due to this issue but both the reflectors that broke neither of the bulbs have been replaced


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Pm sent


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Hi silvertank,

Thank you for the update. We have located and responded to your private message.

Sincerely,

Chelsea D.
Chevrolet Customer Care
 

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Happens all the time. There is no design revision, there is a bulletin for an unrelated issue of the reflectors being amber when they were supposed to be clear. My car has one of each.
 

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My dealer serra went ahead and just replaced them eith the new ones for free outside of warranty


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Very nice outcome! I changed out both my headlight bulbs but never had this issue.
 
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