Chevrolet Cruze Forums banner
1 - 20 of 41 Posts

·
Premium Member
Joined
·
401 Posts
Discussion Starter · #1 ·
Hey guys, I have not been on here for awhile, hope all of you are doing well. Exactly 9 months ago , at 42000 miles my Cruze started to misfire real bad. Engine light was on and so was traction control (completely stock). I brought my car to Bical Chevrolet in Valley Stream, NY for service and after 3 days they told me the cruze had a leaky valve cover gasket. I thought it was very strange (I was thinking ign coil) and asked them if they drove it, "yep, it runs great". I go pick up the car and 2 miles down the road everything goes to **** again, misfire, engine light , you name it. Drove it back and the tech replaces my ign module right away and everything is working fine. I was irritated but at least it was fixed. Last week (49,200 miles) the cruze starts the misfire all over again! TC light on , so is service engine. This time I go to Roberts Chevrolet to get it repaired due to the less then satisfactory work I received at Bical. They give me a call the next morning and said it would cost $670 to repair the vehicle?? The valve cover gasket is leaking, ign module is bad, spark plugs are fouled and The harness connector going into ign module needs to be replaced because Bical broke the clip! I said the car should be under warranty? They say no, my power train warranty does not cover any of this and they dont want to work on it, bring it back to Bical! I am so pissed, what is your take on this>?? Should it not be covered??? I called GM and waiting for a call back.
 

·
Premium Member
Joined
·
5,638 Posts
Some of us can't stomach irritation and use medication. When it comes to a car its an aftermarket warranty at a somewhat hefty price. Once they take a car apart it never seems to be put back correctly, same with the body for those of us who have had surgery! Good luck on this
 

·
Premium Member
Joined
·
881 Posts
Sounds like you've had 2 crap-a$$ dealerships to deal with making repairs. Dollars to donuts, the first dealership probably didn't even touch the valve cover and billed GM for warranty work that was never performed. The second dealership doesn't want to get involved because they don't know what else the first dealer may have screwed up and don't want to be held responsible for whatever else may go wrong after they repair the obvious issues. Just my 2 cents ... but I'd try to find another servicing dealership, OR if not covered under warranty, a "word of mouth" reputable repair shop that others trust and have good things to say about.
 

·
Banned
Joined
·
10,296 Posts
Camshaft cover as they call it, well it does cover both the valves and the camshaft is a 40 buck part, comes with a new gasket, and 18 new bolts, and my granddaughter could replace it. Its a very common problem, does generate type A codes that have to be reset with a scanner, it's major problem is, it is made out of plastic sitting on a 220*F engine.

Did some idiot disconnect your ignition coil cable by the wires? And how do they know your coils are bad, did they test them? Carbon in gas is a 125 year old problem, reason why I clean my plugs by myself ever 15K miles, misfire, even a minor one can toast your catalytic converter.

I can certainly share your experience with extremely poor workmanship by my own local dealer. Had to redo everything they messed up, and they have the nerve to call themselves experts, don't know crap about all the electronics in these cars. Can't even do an oil change correctly.

Ha, you may have to go to the top with GM, talk to a GM rep on problems, don't even know the first thing about their own vehicles.
 

·
Administrator
Joined
·
25,596 Posts
The valve cover gasket is covered under the Power Train warranty. The ignition rail and spark plugs aren't, but those are cheap and easy to replace yourself. I don't know about the ignition module.
 

·
Premium Member
Joined
·
401 Posts
Discussion Starter · #7 ·
Well guys, the dealership won. GM told me the dealership refuses to touch my car and to pick it up. Unreal, I am so tired of these half ass dealerships and GM. We got burned on the Enclave multiple times and now this, I dont think my next car will be a GM. I dont care how much the parts are, it is the principle. I will bring the car back to the original half ass monkeys and let them fix it. See what happens.
 

·
Administrator
Joined
·
25,596 Posts
Before you take it in stop by an auto parts store and get them to read the CEL codes. Post those codes.
 

·
Premium Member
Joined
·
401 Posts
Discussion Starter · #9 ·
Obermd. I have a code reader and willbread codes when I pick up the car. I am very mech inclined and thinking of just doing this myself. I suppose I will stick with a ac delco ignition? Wjat brand gasket and type of spark plugs??

Thankz
 

·
Administrator
Joined
·
25,596 Posts
Has it been five years since your Cruze was first purchased? If not the gasket is a Powertrain warranty item. The ignition rail is at https://www.amazon.com/ACDelco-D521...474335949&sr=1-1&keywords=cruze+ignition+coil. For spark plugs I'd go with the NGK IFR7X spark plugs until everything gets straightened out. The AC Delco plugs in the Cruze are actually the NGK IFR7X plugs. Make sure they're gapped to 0.028".

Keep your old ignition rail for the boots.
 

·
Premium Member
Joined
·
401 Posts
Discussion Starter · #11 ·
Good morning. It is a 2014, I rather do the gasket myself. Screw them. I have snap-on torque wrenches to torque it down. I noticed last night that gmpartsonline.com sells a kit that includes valve cover, gasket and bolts. Should I get that??
 

·
Premium Member
Joined
·
5,535 Posts
Be certain to use brake clean and compressed air to blow the oil out of the cover bolt holes......high probability of a hydro lock developing, breaking the bolt or stripping the threads.
Also.......use a inch lb. wrench....the torque is too low to be accurate using foot lb. wrench......same routine, broken bolts.

I see no need for a kit that includes bolts (unless you are notorious for breakage, heh heh). That kit though might be good to have so you end up with a good PCV in stock.

Rob
 

·
Patience Of Job
Joined
·
562 Posts
Well guys, the dealership won. GM told me the dealership refuses to touch my car and to pick it up. Unreal, I am so tired of these half ass dealerships and GM. We got burned on the Enclave multiple times and now this, I dont think my next car will be a GM. I dont care how much the parts are, it is the principle. I will bring the car back to the original half ass monkeys and let them fix it. See what happens.
Wow this really sucks, but what I don't quite understand & forgive my ignorance but it being a 2014, under 100K and obviously being within the 5/yrs. This would be a warranty claim fix?, What was the dealerships denying repairing the car or is GM saying no way on repair & if so what grounds? Did you somehow void your warranty?
 

·
Premium Member
Joined
·
401 Posts
Discussion Starter · #14 ·
Car is completely stock. This dealership said "we dont fix cars under warranty that another dealership worked on" the valve cover gasket was replaced 7k miles ago by another dealership that I did not care for. Gm said "sorry. They aren't budging"
 

·
Administrator
Joined
·
25,596 Posts
I'm assuming you paid by credit card - dispute the charge on the grounds that the repair wasn't done properly. Do this in writing explaining the screwed up repair and include the fact that the car failed almost as soon as it was driven out of the service bay. You might also want to get your local TV troubleshooter involved. Dealerships absolutely hate bad press.
 

·
Patience Of Job
Joined
·
562 Posts
Car is completely stock. This dealership said "we dont fix cars under warranty that another dealership worked on" the valve cover gasket was replaced 7k miles ago by another dealership that I did not care for. Gm said "sorry. They aren't budging"
Was the prior dealership a GM certified repair shop?, If so what would be the deny in saying 'because the other dealership worked on it' the previous dealership my car work was done very poorly & then I went to another dealership GM was accepting on any repairs & including the other dealership was happy to get the work & took good care of me.

Maybe try another dealership & open a dispute w/ GM customer care I wouldn't accept that result & would try further up on the chain to see if something could get done to your situation this would be unacceptable to me. You should not be penalized for said work done by prior dealership.

& also what @obermd mentioned dispute the charge w/ your credit card issuer & do all this in writing & start a chain of events & make someone answer & pay for these repairs, don't give up on the first result because a 2014 under 80K unacceptable! Best of luck to you in getting these things taken care of!
 

·
Premium Member
Joined
·
401 Posts
Discussion Starter · #18 ·
Guys. I never paid for anything and refuse to. They can kiss my ass. The dealership told GM that they dont touch other dealerships work due to headaches. I told them it was a simple gasket., not an engine!. GM said sorry, they are not budging. Long Island dealerships suck except for the saturn days. I miss the service from Saturn. My parts came in. I am picking up my car tomorrow. Will read codes before anything. Thanks guys!!!
 
1 - 20 of 41 Posts
Top