Update : Yep, & no end in sight at this point, I got a call out to the dealership this morning; & they mentioned to me they haven't finished a "full diagnostic internal engine check"halfway there boys!!
My guess is at worst it would be some hours would be deducted. It's not like they caused the engine to fail.I wonder what penalty will be assessed of the first dealership who could not effect a repair?
Well I am pretty sure they was inadequate in there troubleshooting that is for sure. This car has been in the shop there previous one too many times & I have mentioned to them to do a compression check & it was just like talking to a wall, it just never got done. But I will not trash the dealership as they have did some really great work for me & took very good care of my car including being very clean which is a plus for me.I'd imagine there is a way - if they want to pursue this. I could see that happening if GM felt the dealer was completely inadequate in their troubleshooting.
What good is a warranty if in 2016 the Cruze has spent more time in a dealership than being driven? I am shocked by how this drags on? it doesn't take weeks to identify the problem and a solution. The dealership and GM would be hearing from my attorney if this was my car. Just calling and saying we are working on it and how is your rental is nothing short of shameful.This would sure turn me off from buying another GM product at all from where you live. Ridiculous.
Robbie has cautioned against that in the past. As soon as you bring one into the picture, the attorneys on both sides will have to work something out before the rest of the system will do anything. It's likely to actually prolong the problem, unless the desired result is cash, not a car.Start using the word attorney when you're referring to who you're going to call next about getting your issue fixed.
100K doesn't excuse them. The complaint happened before that time and never was resolved. The clock is stopped for this problem. Even after it's fixed, I'd expect some kind of warranty on the repair. Maybe only 30-60 days, but something longer than just until closing time.If your car had like 10,000 miles on it, it would of got fixed a long time ago, it because it has 99,999 miles on it that they are lagging...
The car has a little over 63K miles not 99K - now regarding getting attorneys into the mix just isn't what I am gonna do for this matter it just simply complicates things further. My only concern is getting my car fixed to where its fully reliable.If your car had like 10,000 miles on it, it would of got fixed a long time ago, it because it has 99,999 miles on it that they are lagging...
what good is a warranty letter that the car has been in the shop for almost 90 days and there still isn't a solution to the problem? GM has failed miserably here. The cost to GM to provide towing and car rental is outrageous. No wonder the government had to bail GM out with our taxpayer money. glad you are happy with the situation. I am done reading and commenting on this thread. The more I read the more disappointed in GM I get.The car has a little over 63K miles not 99K - now regarding getting attorneys into the mix just isn't what I am gonna do for this matter it just simply complicates things further. My only concern is getting my car fixed to where its fully reliable.
Now the car is continued to be covered for up to 4 more years on the engine as this seems to where the issues continue to occur - I feel GM has really stepped up for me by providing this CCL ( Component coverage letter) to help fix anything on this engine that may go wrong in the future.
So the bottom line to all this for me is getting my car fixed & back in my driveway w/o all the hassle. I do think tho this has carried on way to long & is kinda unacceptable in one hand & in the other hand I do understand there is more cars needing repaired then just mine so I do try to be patience & understanding.
So let's see how this plays out shall we.
We still may win this after all, haha! But we shall see if there work is slow as there diagnostic we may lose! Also now they mentioned they are replacing all 4 pistons & bearings, does this usually include rods as well or do they use the same rods?Sorry Joshuab, I meant 4 Years and 364 Days!!.... BTW 12 more Days!!