[obermd]

This sounds like they have no idea how many miles on your Cruze. I'm one of those people who always takes my car in for service, even oil changes. However, before I go in I have looked at the service schedule in my owners manual so I know what is required to keep my warranty intact. I have had service departments try to sell me more than what is needed and I don't let them do it. I also go over the service ticket with a fine tooth comb before leaving so I know exactly what was done. If there's something I don't understand I ask.

I know a lot of members here do their own oil changes but if a dealership can't do something as simple as an oil change correctly I won't take my car back there when it needs major service or repairs.

One of the questions I asked the service manager at Ed Bozarth Park Meadows when I bought my Cruze was if GM had changed anything from the owners manual. It does occasionally happen, but I have discovered that if you ask directly and not when you need service that you'll get the correct answer.

 

[Patman]

This sounds like they have no idea how many miles on your Cruze. I'm one of those people who always takes my car in for service, even oil changes. However, before I go in I have looked at the service schedule in my owners manual so I know what is required to keep my warranty intact. I have had service departments try to sell me more than what is needed and I don't let them do it. I also go over the service ticket with a fine tooth comb before leaving so I know exactly what was done. If there's something I don't understand I ask.

I know a lot of members here do their own oil changes but if a dealership can't do something as simple as an oil change correctly I won't take my car back there when it needs major service or repairs.

One of the questions I asked the service manager at Ed Bozarth Park Meadows when I bought my Cruze was if GM had changed anything from the owners manual. It does occasionally happen, but I have discovered that if you ask directly and not when you need service that you'll get the correct answer.

Gives me new perspective. I have never been one to let someone else work on my cars or rarely at best. Esp now since my dealer is in Ky and I live @ 10 miles from Ky. I honestly don't know as much about my cars as I used to and I don't drive that much that it will be an occurrence that will "break the bank" and the idea of the free tires is not all that bad of an idea but that is 40K to go. And even though I could do it myself, I am just getting to that point in my life it is not worth that much for me to do anymore. So.... I will probably do likewise.