@Snipesy , is there something in the computer logs that can be seen that points to this happening?
My wife said she had a particularly heavy "slam" yesterday, but given how inconsistently it happens, I'm not sure we'll ever be able to get the dealer to see it, as it will probably decide to act fine while it is there.
Shifting it into manual - and thus, disengaging the neutral-stop feature - seems to entirely solve the issue.