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I know I was having a similar problem. Mine would dial on the phone, show it is connected via bluetooth on the front screen, but not give me the option to switch the call over to the car.

I went into settings and changed a couple things. Sadly I don't know what fixed it, because i was at the dealers and they had my car, but after changing around settings it started working again. Try changing a few items under network (changed roaming to voice/data and turned cellular data on), phone (I changed tty to on). I know none of the above make sense of why it would work, but dealer said it was my phone, I went in and changed a few settings, got back in the car and its worked every since.
 
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