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131 Posts
We really are upset with the service we're receiving from our local dealer where our new car came from and its only getting worse. Like idiots we bought an ext warranty w/ them too and if we dont go there in future we pay more.
The very first service free oil change and rotation and they checked a brake light bulliten recall thing it wasnt even done right.
The oil is still dirty. They mashed a lug nut cover. And we told them our battery was wet all over but not well they did not record that I can see. They supposedly put new gasket in brake light that night short visit for all that.
Now a few weeks later battery still soaked but not well (like condensation) and it affects the back seat in belt wells on ocas' (they dont believe me) and they tear the seat out this visit had it over night. Our liner in back is bent creased now dirt finger print, dirt in general and the seat on one side is lose and wagging no bolt and the seat belts are mashed under seat cant reach them.
We told them and they said that we'd have to come back a third time now as they were leaving.
This is other end of town thru' miserable traffic. To top it off not that it matters but its the point they never wash the car after they offer coupons that they never give us.
They just act nice and give you their card and nothing ever happens. They told may they did this thorough exam thing w/ a water specialist, I appreciate it I told him that but we still have a soggy battery daily. It drys then starts over.
Im so upset now I dont trust them for anything. We feel caught and are paying on this new car 8k miles still. I took pics but what does that prove unless theyre taken in their garage? We are finished w/ this dealer and they own most lots on our county and frankly w/ the issues we are having we may have to go back to toyota again someday we somehow had a great experience there. Just liked the cruze better. What do we do who can we contact? I dont want to wait till its over a year old. And Im deathly afraid we will need major service under warranty in engine and i do not trust these folks at all. Im just really sad, talk about new car kill joy, they are killing it.
And I have major surgical health stuff to face coming up so I dont need this now.
The very first service free oil change and rotation and they checked a brake light bulliten recall thing it wasnt even done right.
The oil is still dirty. They mashed a lug nut cover. And we told them our battery was wet all over but not well they did not record that I can see. They supposedly put new gasket in brake light that night short visit for all that.
Now a few weeks later battery still soaked but not well (like condensation) and it affects the back seat in belt wells on ocas' (they dont believe me) and they tear the seat out this visit had it over night. Our liner in back is bent creased now dirt finger print, dirt in general and the seat on one side is lose and wagging no bolt and the seat belts are mashed under seat cant reach them.
We told them and they said that we'd have to come back a third time now as they were leaving.
This is other end of town thru' miserable traffic. To top it off not that it matters but its the point they never wash the car after they offer coupons that they never give us.
They just act nice and give you their card and nothing ever happens. They told may they did this thorough exam thing w/ a water specialist, I appreciate it I told him that but we still have a soggy battery daily. It drys then starts over.
Im so upset now I dont trust them for anything. We feel caught and are paying on this new car 8k miles still. I took pics but what does that prove unless theyre taken in their garage? We are finished w/ this dealer and they own most lots on our county and frankly w/ the issues we are having we may have to go back to toyota again someday we somehow had a great experience there. Just liked the cruze better. What do we do who can we contact? I dont want to wait till its over a year old. And Im deathly afraid we will need major service under warranty in engine and i do not trust these folks at all. Im just really sad, talk about new car kill joy, they are killing it.
And I have major surgical health stuff to face coming up so I dont need this now.