[MJCasiano]

Hey all,

So long story short: I was robbed last week and one of the items stolen was my spare Cruze key fob. I live in an apartment and the only place to park in the parking garage, so it wouldn't be hard to keep hitting the unlock button on every floor until they found my car and ultimately drive off with it. With that said, I took it into the closest dealership here in Atlanta the next day. My goal was to have the frequency changed in my lone remaining key fob so that the stolen fob wouldn't be able to beep my car in the parking garage. The dealership hadn't done this before and it took exceedingly long. But when they finally finished, I paid for the hourly bill and drove off the lot.

The next day (and keep in mind I travel for a living) the cruise control and remote start were no longer working. These are two things I use heavily and don't want to live without, not to mention to decrease in value to my car with these two features not working. So I took it back to the dealership and asked them to fix their problem. Clearly the technician did something with the computer to disable those two features on accident when changing the frequency in my key fob. For some reason the service manager refused service because my remote start is aftermarket and he doesn't want to touch it. Even to take a look at the cruise control he said it would cost $114 an hour. I refused to pay this amount to have them look at a problem they created. So he told me to take my business back to Best Buy (where I got my remote start) and have them fix my issue.

At this point I'm not sure what I need to do to get these two features back. The Chevrolet dealership is of no help and Best Buy is last place I want to take my car for a car issue. Has anyone had this happen before or have an idea of what the issue is. Thanks in advance.

 

[MJCasiano]

The remote start probably has a hidden key by the ignition switch which now will have to be re-programmed also, I think you can do that easily having 1 key already programmed, you just put the good key in ignition, turn on-off and quickly put the hidden key in and turn it on, hidden key might be nothing but the blade though, best buy should do this part for free, the AC must be a separate problem because the key has nothing to do with it except to start the engine to run the AC, the dealer is responsible for that

It's the cruise control that went out not the air conditioning.

 

[MJCasiano]

I'd take the car back to GM and have them fix your cruse control (I'm assuming that's factory). They should be willing to do that much.

As I understand it, in order to wipe out a key from the car's memory, ALL keys must be wiped and then each key programmed back in. So for the remote start, you need someone to re-setup the remote start system. If you have the manual, it might explain how to do that. Or, if you know the brand, you might try searching the web for the install instructions. Everything's probably still wired, so you just have to go though the setup part again.

Good luck.

Yeah, the cruise control is factory so I figured they would at least fix this problem they caused but they told me it would be $114 an hour and at least two hours of work. I don't want to pay over $200 for an issue they created. I contacted Chevrolet customer service to see what they can do but usually not much comes from it.

 

[MJCasiano]

Bump.

Is cruise control something that falls under the 100k warranty?