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Around the mirror is a black surround. Under that is an antenna or sorts that I believe is for the key fobs. If you can separate the black surround it's possible that antenna didn't get plugged back in when they put your new glass in and reassembled everything. That's my guess

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Yes, all you have to do is remove the RH side of that black trim surround and you'll have access to the antenna and the wiring, just like in the picture. Windshield doesn't have to come out, trust me on that. I've replaced a number of Cruze windshields.

But if the wiring is already all hooked up, then I'm at a loss as to what the issue may be. But it seems to me I had a similar issue on a Camaro windshield that I changed and forgot to plug the antenna module back in.

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