[Chevy Customer Care]

ChazzyJ

I am sorry to read that you are experiencing this leak issue. I would suggest that you take the vehicle to your Chevrolet dealer. A diagnosis is an important part in determining the cause of the leak concern. I would be glad to find a dealer for you or call to schedule the appointment with your current dealer to have the source of the leak found and repaired. Please send me a private message if you would like my assistance in getting this issue resolved.

Jackie
Chevrolet Customer Care

 

[Chevy Customer Care]

I would like to create a file to document these issues in our system for you and work with you until they are resolved. Please send me a direct message including your name, address, VIN, current mileage and the dealer that you are working with if you would like my assistance.

Jackie
Chevrolet Customer Care

 

[Chevy Customer Care]

Hey Chazzy J

Please update me after the weekend. I would like to know that the leak issue has been fixed properly. I am here to assist you with all of your vehicle issues!

Jackie
Chevrolet Customer Care

 

[Chevy Customer Care]

Jackie,
We also are having an issue with a leaking headliner. 43,000 miles on a 2013 Chevy Cruze and the dealership states that we have to pay for the service due to it being out of warranty. however we did not know of this issue until the rains came. After 42 notices of this issue I would assume a recall for the headliner would be an obvious choice. How do we go about getting this fixed as this is a true defect?

Hi Rcstone07,

Very sorry for this! As we are not experts in vehicle diagnosis, we will need to direct you to your preferred dealership for a possible resolution regarding this unexpected concern. However, we would be more than happy to look into this further and reach out to them on your behalf. Feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. Looking forward to your response.

Patsy G
Chevrolet Customer Care