Chevrolet Cruze Forums banner

Leak on Headliner

51767 Views 61 Replies 39 Participants Last post by  ChevyGuy
Well this is my first post, and I wish it was on a more positive note. I've got about 2600 miles on my 2013 Cruze LTZ, just bought it last month (yes, I have a very long commute). I really do like the car, but it's certainly had a few quirks since I bought it. Nothing major, but a few items I wouldn't expect in a brand new car -- I won't get into those though, it's just me being picky. So anyway, I get in my car to go home tonight (we have a lot of rain bearing down on New England right now) and I sit down in the driver seat and feel a piece of water in my leg as I'm starting the car. I look up at the ceiling and good lord, there's water on my headliner. Now it's important to know, I HAVE NOT USED MY SUNROOF SINCE BUYING THE CAR. So where on earth did this leak come from? It's not like it's the first time it's rained since I bought the car. See picture below. Anyone else had this problem or something similar? Thanks in advance.

Attachments

21 - 40 of 62 Posts

· Registered
Joined
·
52 Posts
I have the same issue also I went to pick up my bf and noticed the same spot on the a-pillar also. I already contacted GM Customer service. I already had a leak I the trunk, dealer said it was from the spoiler they ordered a new spoiler resealed it and haven't had a problem with the trunk since besides a bolt or screw they lost between the outer and inner skin of the trunk (Going Monday to resolve this). Since I got the car back from the leaky trunk and not even 2 weeks later I have this problem now. Its like every month there is a issue with this car or take one step forward and two back. I am so upset, this should not be happening with a brand new car that's 6 months old. I will be uploading a video tomorrow of this issue. Maybe someone can help me out
 

· Registered
Joined
·
1,287 Posts
more likely the drain on the sunroof has come off or is clogged. had this happen on my old civic that I traded in on my cruze. sunroofs are nice and I love them but I skipped it on my cruze for this reason. Something eventually happens to the drain and you get a leak on your headliner.

I also had the trunk fill up on my civic where the drain valve in the trunk had rotted away since it was rubber and the drain tube started to empty in my trunk and my spare tire well got to be a lake. removed the trunk liner and replaced the check valve with a new one and the problem was solved. but just didn't want to go through this with my new car as I planned to keep it a long time and didn't want to have to do a lot of fix it work on it.
 

· Premium Member
Joined
·
5,470 Posts
The bugaboo of all sunroofs.....plugged drain hoses.
Most commonly caused by owners who leave the roof partially open for ventilation while parked the trash blowing around ends up in the tray assembly and next stop is the drain........now blocked.

Most likely going to be what is making your leak Chevygirl89........don't get mad at the car.

My last 4 cars had sunroofs.......cool (or hot) but too much potental brain damage......no more sunroofs, I added a convertible to the stable......no surprises there.....they always leak!

Rob
 

· Registered
Joined
·
1 Posts
Jackie,
We also are having an issue with a leaking headliner. 43,000 miles on a 2013 Chevy Cruze and the dealership states that we have to pay for the service due to it being out of warranty. however we did not know of this issue until the rains came. After 42 notices of this issue I would assume a recall for the headliner would be an obvious choice. How do we go about getting this fixed as this is a true defect?
 

· Chevrolet Customer Assistance Representative
Joined
·
5,722 Posts
Jackie,
We also are having an issue with a leaking headliner. 43,000 miles on a 2013 Chevy Cruze and the dealership states that we have to pay for the service due to it being out of warranty. however we did not know of this issue until the rains came. After 42 notices of this issue I would assume a recall for the headliner would be an obvious choice. How do we go about getting this fixed as this is a true defect?
Hi Rcstone07,

Very sorry for this! As we are not experts in vehicle diagnosis, we will need to direct you to your preferred dealership for a possible resolution regarding this unexpected concern. However, we would be more than happy to look into this further and reach out to them on your behalf. Feel free to send us a private message along with your VIN, current mileage, contact information and preferred dealership. Looking forward to your response.

Patsy G
Chevrolet Customer Care
 

· Registered
Joined
·
309 Posts
Anyone that has a sun roof/moon roof needs to know they do require maintenance. If you park outside its even more of issue. You should at least once a year open if completely and then get out of car and check for debris in the channels. It doesn't take much. You could open it one day and a small leaf could get in and you may not have noticed until it rains. It only has to be vented for this to happen. If the channels are kept clean a sunroof leak is very rare.
 

· Banned
Joined
·
9,198 Posts
Cruze has exceptionally long drain hoses, two on each side, instead of going straight down, go to the further four corners of this vehicle.

Moon roofs been around for a very long time and for some strange reason I had to have one in three different vehicles for a span of twenty years, but the only time I actually opened the darn thing was when driving in town on a cool night. Sure couldn't open it on the highway with kids in the rear seat.

All have been a shunt system, rain water pours in like crazy and has to go down those drains, and if caught in a wham blaster of a thunderstorm will still leak even if the drains are clear because the water is coming in faster than it can leave.

Plus being tall and losing around 2" of headroom, was always banging my head when hitting a bump, but I think that finally knocked some sense into me. When I ordered my Cruze, dealer said he would knock off a hundred and could get one for 800 bucks extra. Said, no thank you.
 

· Registered
Joined
·
2 Posts
I'm having the same issue! Headliner is severely stained and I have not once left my sunroof open in the rain. 2013 Cruze (bought brand new on August 22, 2013) with just under 25k miles on it at the moment. Called the dealership on 5/15/15 - no answer from the service department, they told me so I left a vm. Called BACK on 5/18/15 due to not hearing back from them, only to be told that my car's bumper to bumper expired on 5/16/15 and/or 24k miles (they've got to be kidding me, right??). He also insisted that even though I bought a 2013 model, that my car is pre-owned 2011 (once again, he's got to be kidding, right??). Told me that I could go in and pay for them to fix it, but it wouldn't be covered under warranty. I was half expecting this guy to tell me I needed my headlight fluid replaced too. Does he think that I'm an idiot? Good thing the call was recorded and I knew how to get a hold of his superior. I'm taking it in for service, we'll see what comes of it.
 

· Registered
Joined
·
2 Posts
I'm having the same issue! Headliner is severely stained and I have not once left my sunroof open in the rain. 2013 Cruze (bought brand new on August 22, 2013) with just under 25k miles on it at the moment. Called the dealership on 5/15/15 - no answer from the service department, so I left a vm. I called BACK on 5/18/15 due to not hearing from them, only to be told that my car's bumper to bumper expired on 5/16/15 and/or 24k miles (they've got to be kidding me, right??). He also insisted that even though I bought a 2013 model, that my car is a pre-owned 2011 (once again, he can't think I'm actually buying this, right?). Told me that I could go in and pay for them to fix it, but it wouldn't be covered under warranty. I was half expecting this guy to tell me I needed my headlight fluid replaced too. Does he think that I'm an idiot? Good thing the call was recorded and I knew how to get a hold of his superior. I'm taking it in for service, we'll see what comes of it.
 

· Registered
Joined
·
1 Posts
My wife's 2011 Cruze is doing this, but she does not have a sun roof or a moon roof, so my thought is that this issue has nothing to do with sun roof drain tubes. It were something that obvios, the dealership would have found and fixed that the first time. Time to start thinking outside the box I think.
 

· Registered
Joined
·
2 Posts
LEAKY ROOF! Hey I know it's been 3 years since this conversation, but we bought my daughter a used 2014 Cruze, NO sunroof. It has 40,000km so still under warranty. Alberta is very dry so it was fine for the first few months and then we had lots of rain this weekend and her roof leaked and leaked and leaked. There is staining so this isn't the first time but this is definitely the worst. And it was dripping from everywhere on the roof including in the middle over the console, all along the windshield and the worst was along the driver's side and passenger side doors. I'm wondering if the trim that runs between the roof and doors is not airtight and the water is seeping under it and into the roof, then through the headliner/ceiling. There's an odour so I think it may have happened before (whether previous owner knew or not) and now all material in the headliner has broken down. Ironically all the electrical is still working in the visors, interior lighting, etc.

Dealership is not open today but I sent photos and an email with a note that we will be there in the morning, assuming the rain lets up. Is there any known recall or issues with leaky roofs in the Cruze????
 

· Super Moderator
Joined
·
7,370 Posts
LEAKY ROOF! Hey I know it's been 3 years since this conversation, but we bought my daughter a used 2014 Cruze, NO sunroof. It has 40,000km so still under warranty. Alberta is very dry so it was fine for the first few months and then we had lots of rain this weekend and her roof leaked and leaked and leaked. There is staining so this isn't the first time but this is definitely the worst. And it was dripping from everywhere on the roof including in the middle over the console, all along the windshield and the worst was along the driver's side and passenger side doors. I'm wondering if the trim that runs between the roof and doors is not airtight and the water is seeping under it and into the roof, then through the headliner/ceiling. There's an odour so I think it may have happened before (whether previous owner knew or not) and now all material in the headliner has broken down. Ironically all the electrical is still working in the visors, interior lighting, etc.

Dealership is not open today but I sent photos and an email with a note that we will be there in the morning, assuming the rain lets up. Is there any known recall or issues with leaky roofs in the Cruze????
Sounds like a replacement windshield that was improperly installed.

Leaking factory install is almost unheard of.
 
  • Like
Reactions: joshuab

· Registered
Joined
·
1,287 Posts
they need to order you a new headliner. its a new car and it should have all damaged parts replaced from a factory defect. period end of discussion.

obviously from the pictures it has been leaking since you had it and who knows what has grown in the head liner.

tell them to replace the whole thing if they can't find a leak. new rubber seals, new drain tubes, and anything else included with the sunroof.

if it is any help to make you feel better we had this same thing happen on our civic. ours was leaking in the trunk where we would have a puddle of water in the trunk in the spare tire area. Went round and round with a few dealers but ended up fixing it myself. took the liner out of the trunk and taped a hose to the front of the roof and put the back seat down and just watched. ended up being the rubber I guess you would call it check valve in the trunk. 5 dollar part and leak stopped. took me about an hour to diagnose and a half hour to go to the dealer and get the part. I don't get it sometimes the dealers just don't want to deal with problems. I guess maybe they don't have time to actually take time and diagnose something that isn't hooked up to a computer. Hurts the bottom line too much I guess.

But after that ordeal I could care less if the car has a sunroof or not. I guess I will take it if I get a deal on the car but it isn't something I would go out of my way to have on a car. especially after dealing with honda. where I live you could only use it in the spring and fall for maybe a total of three months. so in the end I can live without the sunroofs.
 

· Registered
Joined
·
3 Posts
New here, been looking around for about a month as thats how long Ive had my 14 Cruze RS. Positively love this car and Ive blasted a Subaru STI down the Autobahn at 160+ MPH. Would have positively loved the opportunity to run my Cruze flat out like that, although I dont think would push past a hundred often, the speed I used to drive consistantly in a 95 Dodge Caravan 4 cyl-that was flat on the floor with a tail wind and two people pushing.
So I brought my car to the dealer near my wifes job. Stupid stuff like broken vanity mirror cover and cup holder missing a "finger". Even fixed the rubber gasket between the shifter and chrome bezel which wasn't coverved for free. Amazing experience (except I now know how much I hate the new cruze-I thought it was an econobox, YMMV).

Heres where the fun ends-
Its been a rainy week, even by Florida standards. Of course this means I now have a water stained headliner. Tried the dealer down the street as wife is home sick. Right off the bat I'm told there may be a $130 charge to diagnose it if it turns out the drains are clogged. That would be considered maintenance and I can only assume that would only be the beginning as I think it could be assumed that airbags, headliners et. al., hopefully nothing below the roof line and not below the dash-pillar line. I fail to understand how this could become a cash deal, or how I have to be prepared for it to be before it can be looked at. Extremely sharp contrast to last weeks experience with the other dealer.

I contacted Chevrolet customer assistance. Pretty much called the offending dealer then tried to justify the position they were told. Even went as far as to say that an incline can cause this. Yes it does happen when the car is on a slight nose down incline. However it isn't like the sun heating the car up like the call center said and should not depend on the angle in which I park. If terrain is an issue on the west coast of Florida 3 miles from the beach I hope you guys in Montana dont have a sunroof.
So i am left with a headliner recieving water damage or be *prepared* to pay up-possibly alot to fix this.
Of note-there is nothing other a very fine black dust in very limited amounts and places. This second dealer did pour water into both front drains and both ran fairly equally.

Chevy-Care to back a car that is under warranty for a water leak or should I just accept that I operated the vehicle outside of engineered specs by parking on a downhill slope by the beach or as also implied it's like the sun heats the car?
All else-I have learned so much here and now that I'm a registered user need to like all those posts. Any help-feedback including politely informing me that I need to fill out a hurt feelings report would be appreciated.
Thanks
 

· Registered
Joined
·
3 Posts
Why has no one with this issue ever updated on this thread?? Did none of you ever find a solution and either got rid of the car or accepted the fact that you have to sit in a puddle when it rains?? I am having the same issue with my wifes 2013 Cruze and the dealer charged me $70 to pour water down the drain tubes (which I told them prior that I already have done).
 

· Registered
Joined
·
3 Posts
Has no one found a solution to this. Multiple people including my self had/have the same issue in the past 5 years, what is the solution? Did everyone get rid of the car or accept the fact that they have to sit in a puddle when it rains?
 

· Premium Member
Joined
·
5,470 Posts
Has no one found a solution to this. Multiple people including my self had/have the same issue in the past 5 years, what is the solution? Did everyone get rid of the car or accept the fact that they have to sit in a puddle when it rains?
As I re-read this thread I see several single posts......and no one comes back with what resolved the issue. Notice the post count on those having a problem.....only one or two posts and then, nothing.

Using my own past experience, 98% of leak complaints are plugged or restricted sunroof drains and the last 2% are related to a windshield or back glass leak........on further thought, I'll modify that last 2% to include the roof mounted antenna base allowing water to track down the feed wire.

Beyond that, I don't think the forum has much to offer on this subject.

Rob
 

· Registered
Joined
·
3 Posts
Has no one found a solution to this. Multiple people including my self had/have the same issue in the past 5 years, what is the solution? Did everyone get rid of the car or accept the fact that they have to sit in a puddle when it rains?
As I re-read this thread I see several single posts......and no one comes back with what resolved the issue. Notice the post count on those having a problem.....only one or two posts and then, nothing.

Using my own past experience, 98% of leak complaints are plugged or restricted sunroof drains and the last 2% are related to a windshield or back glass leak........on further thought, I'll modify that last 2% to include the roof mounted antenna base allowing water to track down the feed wire.

Beyond that, I don't think the forum has much to offer on this subject.

Rob
Rob,

Tonight since the headliner was dry and the weather was bearable, I decided to continue on my investigation.

Prior investigations: first I started with the door seal, I dumped multiple gallons of water on the door where it seals with the car. No leak. Next I focused on the seal around the windshield even though I suspected that wasn’t the culprit. No leak. Next I focused on the black strip that runs the full length of the roof between the sunroof and the door. I wasn’t aware of how the the strip attached to the roof so I did not know if it was even possible that this could leak. No leak. Next I focused on the sunroof, I dumped multiple gallons of water on the sunroof (obviously in the closed position). After about 3 gallons of water I started to notice a water spot on the headliner. Now I knew it was something to do with the sunroof. I will post pictures of where the water spot started.

Today’s investigation: As seen in my previous post, I already tested out the drain tubes before I took it to the dealer so I figured I would not get any results by pouring water in the drain tubes. I attached a small tube to the end of a funnel so I could pour water directly down the drain tube. After about a half gallon of water, no leak. Next I directed the tube to the trough that catches the water and leads it to the drain tube. I poured the water right around where the hole is that goes to the drain tube. After half of a bottle of water I sat in the drivers seat and waited for about 10 seconds and BAM the water spot started appearing on the headliner.

Now that I’ve narrowed it down to the trough, I suspect there is a crack of sorts that the water is finding its way through. I may start taking some things apart to be able to see more of this trough.

This may not be the problem for everyone in this thread but it is definitely something to put on the checklist of things to investigate. I will update when I know more. This is a relief because I feel like I am finally getting somewhere!
 
21 - 40 of 62 Posts
Top