Looks like I made a big mistake... goodbye turbo

Not sure if that's normal in your situation but it's been my experience through life that many offer nice sounding warranties ect, then look for any little excuse not to honor them especially when there's big $$$ at stake.
Insurance companies are really bad for this too.
Good luck...

Welcome Aboard!:welcome:

It would help to know what year and how many miles/kms are on the vehicle and what country are you in.

I would also speak to customer care here on the forum.

Thanks!

It's a 2012 model with 50km on the clock. Australia.

Were you obeying the oil life monitor for your oil change interval? What kind of oil (conventional or synthetic) did your dad use?

Unless Australian dealerships are significantly more stringent on service for oil changes especially, I could not see that causing a powertrain warranty issue. Unless there are other underlying issues with the car. I have my transmission replaced 2 times and I have never taken my car in for service other than that. Contact our customer service on the forum, they will help if possible.

If you have records of the oil being changed (receipts and mileage), at least here in the US, they could not deny your warranty because the car was not serviced by a dealer.

Alex V. said:

Were you obeying the oil life monitor for your oil change interval? What kind of oil (conventional or synthetic) did your dad use?

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Excuse my ignorance, but what is the oil life monitor? Oil was Penrite Synthetic Dexos 2

Patman said:

Unless Australian dealerships are significantly more stringent on service for oil changes especially, I could not see that causing a powertrain warranty issue. Unless there are other underlying issues with the car. I have my transmission replaced 2 times and I have never taken my car in for service other than that. Contact our customer service on the forum, they will help if possible.

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Thanks Patman I will contact them now.

Also after looking into my cars VIN, It shows I have an incomplete recall from 2013 for 'BRAKE VACUUM MICRO SWITCH REPLACE' I've had two official services since then too.

cruze90 said:

Excuse my ignorance, but what is the oil life monitor? Oil was Penrite Synthetic Dexos 2

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Its a option that can be selected in the center information display, it shows the amount of life left in your oil as a percentage.

I thought Dexos 2 was for diesels?

The Oil Life Monitor is part the Driver Information Center (DIC) that can warn you when it's time to change oil.

I bought a Brand new Turbo Colt in 86 and two months later the Turbo was fried. Took it to Dodge and they told me I didn't use the correct oil and the warranty was void. I was never asked what kind of Oil I had used.

Bought a Brand New Subaru Turbo Forrester in 2004. Used Rain-X on the Windows. The Service director told me I voided my 10 day old new car Warranty.

Dealers will tell you almost anything not to do warranty work. Of course if you have missed services and don't have maintenance records available with detailed receipts of the parts & oil used the dealer will probably not be able to help you with a warranty claim.

cruze90 said:

Just having a look through my manual and it's show that the Oil Life Monitor is on diesels only?

View attachment 218722


this is the sound it was making on the drive home: https://clyp.it/imr4zbk5

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Yeah, bearings sound shot.

Dexos-2 is a diesel oil. Gasoline cars should have Dexos-1.

OLM might not be on cars in your country. As I recall, some lower-trim Cruzes in other countries have a very basic dash display.

Is there a different dealer you could take it to? Again, having the oil changed outside of a dealer should not void warranty, as long as you have proof it was done.

It's possible your car doesn't have an OLM - it may not be standard equipment on Aussie cars. At any rate, what does the owner's manual say about oil change interval?

Isn't Dexos2 recommended for all engines in a lot of areas outside the US? I'm under the impression it's a dual-use oil but US fuel economy regulations dictate the need for thinner more emissions-friendly oil, hence Dexos1.

jblackburn said:

Yeah, bearings sound shot.

Is there a different dealer you could take it to? Again, having the oil changed outside of a dealer should not void warranty, as long as you have proof it was done.

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The hard part is getting it to another dealership, would have to get it towed again.

Alex V. said:

what does the owner's manual say about oil change interval?

Isn't Dexos2 recommended for all engines in a lot of areas outside the US? I'm under the impression it's a dual-use oil but US fuel economy regulations dictate the need for thinner more emissions-friendly oil, hence Dexos1.

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The manual says to use Dexos 2 for 1.4L petrol engines & 2.0L Diesel engines

It says "Your engine oil & filter must be changed at least once every year in accordance with the service schedules outlined in your service book"

Once a year is a good rule of thumb, but over and above that - possibly jumping over to the supplimental service manual - does it say to change oil at a certain mileage or follow the OLM?