Sounds like it. If I'm not mistaken, Orange County, CA is an "upper" class area, so maybe they have a more intelligent crew in service. Many dealers leave a LOT to be desired when it comes to caring for your car the way you expect them to. Just look at what luv2cruze just faced! I would have gone right to the owner/GM of the place and dragged him out to see what they did WITHOUT even saying a word to you!that is what u call service.
This is why I HATE to go to the dealer for anything except oil changes. I usually wait for the car instead of leaving it. If I do have to leave it, I write down the mileage.