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Wish I saw these replies sooner, I already okay'd the repair. They did agree to give me 10% of the total repair bill (sarastic Wooo!) As for a loaner, they don't have any right now, but I'm "on the list." At this point I just want the lease to be over and never drive a GM vehicle again.

Appreciate the input. I guess I could still ask to see the clutch but I'm guessing it's gone.
The dealership I talked to says the loaner cars are owned by GM. GM charges the dealers for cars rented out for a certain amount of days and with a certain amount of miles.

My dealer tells me no loaners are available but what they don’t realize is that I see the loaners sitting because they don’t want to lend them out, because it costs the dealership money.. crazy

Never again with GM


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Update: Car has been at the dealership for 2 weeks. So far I've called them 4 times, they've called me once, and that was the morning they found it dropped off. I've now been renting a car for a week out of pocket. I called GM and was told my case was "updated" at noon today, the update is no ETA on parts for job. I was also promised on Thursday that a claim manager from GM would contact me in 1-2 business days. Crickets......

E: Just called the service department. After 30 rings I gave up.
 

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Update: I got a call from the service manager who told me that wrong Cruze's paperwork was stapled to my folder and that they discovered I was still covered by Bumper to Bumper, which doesn't make sense that more I think about it, because when that was pointed out they didn't care before, nor did Chevy. My guess is once the part arrived they pulled the transmission and discovered the clutch was fine and that they were indeed dealing with a master or slave cylinder issue. Guess I'll never know for sure but since they are cooperating now I don't want to tick them off. So 25 days later, $720 in rental car charges, and several days of borrowing cars and bumming rides, it looks like the end is in sight. I have 8 payments left on my lease, I think I'm going to buy it out and give them their car back. I have no confidence in the car anymore and more importantly felt like I was not treated well as a customer throughout the experience.
 

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I think that's the right move. When mine went out last summer while on vacation I grabbed whatever rental car I could get - the one that the local dealer used was closed for the weekend. The service manager at my local dealership said that he would take care of getting me reimbursed for the rental car when I spoke to him after the clutch failed for the third time when I was back at home, although I was 60 miles from home when it went out and managed to limp it home by minimizing the shifts and rev matching to get it into gear. The reimbursement never happened, and the service manager does not return my calls. The car is adequate transportation, but I don't like the soft steering, among other things. I bought the car, so I'll drive it until it dies, but I won't be going back to GM whenever I get another car.
 

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There IS a TSB on this issue. It has to do with a part of the clutch hydraulics that gets clogged and blocks fluid flow. Have the dealership show you the TSB.. I'll try to find the number and post it here. IT IS A KNOWN PROBLEM with the clutch hydraulics on this car, and as others have stated, it requires transaxle removal to replace it.. so no dealership is going to WANT to do the fix, as that is a big job, and one can assume GM does not well compensate them for the work.
 

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TSB #PIP5558
NHTSA ID #10129902
  • FEBRUARY 28 2018
Summary: This Preliminary information communicates a possible cause of the clutch pedal slow to return. Gives a technician direction to assist in diagnosis.

Slow return of clutch pedal. I will try to get the actual TSB on my next visit, they provided me a few I requested on my visit today, but did not think to ask for this one.
 

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I had to have my transmission replaced at 42k. Took 6 months for the part to come in. Looks like GM is auto shipping the slave cylinder with the rebuild trans. Makes one wonder if the 6 month delay was due to the slave cylinder or the trans unit?
 

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There IS a TSB on this issue. It has to do with a part of the clutch hydraulics that gets clogged and blocks fluid flow. Have the dealership show you the TSB.. I'll try to find the number and post it here. IT IS A KNOWN PROBLEM with the clutch hydraulics on this car, and as others have stated, it requires transaxle removal to replace it.. so no dealership is going to WANT to do the fix, as that is a big job, and one can assume GM does not well compensate them for the work.
Yeah, I told them about the TSB the first time I talked to them. They didn't seem too interested in it.
 

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Yeah, I told them about the TSB the first time I talked to them. They didn't seem too interested in it.
Because the fix takes considerable time, and I can bet that GM doesn't pay well, so if they have plenty of other work, they will make every excuse possible to not take this one on, it just takes too much time. The slave cylinder and problematic elbow in the hydraulic line require removal of the transaxle from the engine.. they will avoid this work if at all possible, or even claim it's not warranty and perhaps get you to pay for the work so it's more worth their time to do it. It is not surprising there are no more manuals.. few were buying them, and with these problems, any profit on a car is probably gone with one warranty job to fix any clutch issue (or DMF in my case).. the profit margin is pretty small to begin with.
 
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