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My Family Has Two 2017 Cruzes with Two Engine Failures...thoughts?

49718 Views 132 Replies 52 Participants Last post by  aircom
I've had some Cruze issues that just don't seem right and I wanted to see if anyone else had similar issues.

My better half and I both leased brand new 2017 Cruze base models starting back in November. Both are set up as high mileage leases and both cars are driven quite a bit. On one, most of the mileage is city driving and on the other the mix is closer to 50/50 city and highway driving. Generally, different gas stations are used. Both cars have been maintained by quick lube places, but at different locations, different times, etc.

Right around 28k on each of the cars, a bad misfire developed. It got worse very quickly and in both cases, the dealer diagnosed the issue as piston failure. Different dealerships in different states worked with each car. In both cases, the dealer attempted to replace one piston and in both cases, there was further internal damage and the engines needed to be replaced. Car #1 had the work done and runs fine now. Car #2 is in the shop now and hopefully will be finished by the end of the week. Both are being covered under warranty, but both cars are used for work and without our cars, we cannot work. Between the two of us, this has cost about $3,500-$4,000 in lost income. Needless to say, I am very disappointed. We invested in new cars to be used as a tool. I don't expect engine failures after less than 30k. I am very nervous that we will be dancing this dance again at 60k,90k, etc. when the cars are out of warranty. We both really like our Cruzes, but this could be a big problem.

Has anyone else had piston issues on a Gen 2 Cruze?

I am also a writer and journalist, so I reached out to GM's public relations department to inquire about possible issues. They have not commented.

I also have not been able to find out for sure which cylinder had the piston failure. Both dealerships haven't been able to give me much information and the service writers seem very detached from the actual technicians.

Any thoughts or experience would be appreciated.
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I would step it up to at least midgrade. Many of us found that the car runs a little peppier and may return slightly better MPG as well (since it isn't pulling timing to de-tune itself to compensate for knock). A little cheap insurance for what could be an expensive issue.
So I am considering midgrade or higher, but something to consider.

If this is going to happen, will it happen at relatively low mileage? Has there been a modification done to newer builds that will avoid this? Should I just use 87 and see if I can make it past the warranty and then assume my vehicle is not likely to have this issue? I would hate to buy midgrade now just to extend the engine long enough past warranty, then a failure.
 

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I'm not sure but it seems we are seeing more defects and failures in the new next gen CRUZE? I know Chevrolet products have won all sorts of initial quality awards in the last 3 years but the CRUZE is not included, makes one wonder?
Except that Consumer Reports claims they have enough owner survey information on the MY 2016 to call it an "Excellent" with reliability, even after just one year of a new gen which they usually don't do. I had Gen 1. Talk about defective. Other survey respondents to CR survey thought the same.
 

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I always try to buy American, but with my Cruze problems and then this...maybe I should reconsider. Sorry you are having these problems. I suppose GM is struggling still after being bailed out and now they can't make decent products anymore. Ugh....:sigh:
Unfortunately, much of this has to do with GM trying to meet a target miles per gallon across all their fleet. Since the money maker is the truck, they need to offset it with a vehicle that gets ultra MPG. And this second generation Cruze definitely does. I get 45 on my commute without trying.

However...everything in it is lighter weight and less substantial than my Gen 1 Cruze. There is technology on technology to squeeze out more MPG's, etc etc. More complications and opportunities for failure.

Now before we consider this a GM issue, the latest Consumer Reports Auto issue mentioned many new models across all MFG's that are experiencing problems with new tech on their 2018's.
 
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