Chevrolet Cruze Forums banner

1 - 19 of 19 Posts

·
Registered
Joined
·
28 Posts
Discussion Starter · #1 ·
So as some of you may have noticed CARid has a "price match guarantee" and I have been on the phone with them 3 times now about this so called "guarantee" and in every case I was told they could not match the lower price I had found on competitors' websites, PLEASE take your false "price match guarantee" off of your product listings. In each case I was told, "we cannot match that price" and then was given the EXACT same line about how they offer better service and blah blah blah, whether they provide better service or not has NOTHING to do with a "price match guarantee". They need to re-learn the meaning of a "guarantee" - if you can't match prices then DON'T SAY YOU CAN!

Also on their "promo" page CARiD.com Coupon Codes, Discounts, Promotions there is a coupon for 5% off Spyder tail lights which I wanted to purchase and would have done so immediately and when the code didn't work I called yet again. I was told, "oh, that must have expired. We'll have to take that down" yet there is no expiration date on the coupon and it is still posted and they REFUSED to honor it. Absolutely ridiculous (not to mention with the 5% off it would still be more than the competitor price I asked them to match which I pointed out to them and they STILL wouldn't honor it!!!) Unbelievable.

So needless to say I will never be purchasing anything from CARid and just want to let everyone know that they do NOT follow through on the nice-looking "price match guarantee" badge on each listing page.

Venting complete.
 

·
Resident Forum Drunkard
Joined
·
9,274 Posts
Yada ya da ..yeah they give away free stuff to ..I Am Still waiting for my free stuff
.
 

·
Registered
Joined
·
28 Posts
Discussion Starter · #3 ·
Yada ya da ..yeah they give away free stuff to ..I Am Still waiting for my free stuff
.
Not looking for anything free here, just would like them to keep their word on "price match guarantee" and to honor a coupon code that is STILL posted on THEIR site
 

·
Premium Member
Joined
·
6,918 Posts
Not looking for anything free here, just would like them to keep their word on "price match guarantee" and to honor a coupon code that is STILL posted on THEIR site

Not sure if a price match guarantee that is not honored would be considered false advertising, but if you feel so I would contact the New Jersey BBB. CarID is located in NJ, so that would be the only option you have to get satisfaction in this case.

CARiD.com
1 Corporate Drive
Cranbury, NJ 08512 USA
 

·
Registered
Joined
·
270 Posts
if you found it cheaper on a competitors website, why not just buy from the competitor? is there something drawing you to carid? i agree, they should honor any posted discounts or specials, most of the time a 'price match' is riddled with fine print that usually states they only match a few sites/competitors. i would just buy from the cheaper source, especially since they are telling you about their customer service as they bungle customer service...
 

·
Registered
Joined
·
28 Posts
Discussion Starter · #6 ·
if you found it cheaper on a competitors website, why not just buy from the competitor? is there something drawing you to carid? i agree, they should honor any posted discounts or specials, most of the time a 'price match' is riddled with fine print that usually states they only match a few sites/competitors. i would just buy from the cheaper source, especially since they are telling you about their customer service as they bungle customer service...
Yes I checked all the fine print and the rep on the phone even said they were all legit and weren't excluded from their fine print, just that they couldn't match. The ONLY reason I was trying to buy through CARid is because they are a vendor on here and I wanted to support a company that is on our forum, quite the thanks I am getting for that attempted loyalty...
 

·
Registered
Joined
·
28 Posts
Discussion Starter · #7 · (Edited)

Not sure if a price match guarantee that is not honored would be considered false advertising, but if you feel so I would contact the New Jersey BBB. CarID is located in NJ, so that would be the only option you have to get satisfaction in this case.

CARiD.com
1 Corporate Drive
Cranbury, NJ 08512 USA
Yes I had thought of that because it MOST CERTAINLY IS FALSE ADVERTISING, and I plan to contact them after the holidays when I have the time. I just wanted to make some noise on here first (and every other car forum I can find that has CARid as a vendor) and see if they would make it right before I do

They JUST took the 5% off code down THIS MORNING so they obviously have seen this yet have nothing to say...just terrible
 

·
Super Moderator
Joined
·
7,787 Posts
They are a for-profit business. Meaning they will only do business with you if they can generate a profit.

They will not do business with you if it costs them money.

The sooner you come to terms with that, the more successful you'll be in life.
 
  • Like
Reactions: brian v and iKermit

·
Registered
Joined
·
28 Posts
Discussion Starter · #9 ·
They are a for-profit business. Meaning they will only do business with you if they can generate a profit.

They will not do business with you if it costs them money.

The sooner you come to terms with that, the more successful you'll be in life.
I'm plenty successful in life, don't need a business lesson from you - I run my own online business and don't need my intelligence insulted either. If you don't agree with what I posted than you clearly aren't too bright, and like CARid don't understand what a "guarantee" means and don't think businesses should honor discounts/promotions that THEY POST on THEIR OWN WEBSITES. Maybe you should read my post again
 

·
Lyrical Wordsmith
Joined
·
6,748 Posts
I'm plenty successful in life, don't need a business lesson from you - I run my own online business and don't need my intelligence insulted either. If you don't agree with what I posted than you clearly aren't too bright, and like CARid don't understand what a "guarantee" means and don't think businesses should honor discounts/promotions that THEY POST on THEIR OWN WEBSITES. Maybe you should read my post again
Just relax man... maybe what Tom means is that no matter what they advertise it's really up to them to honor it or not. If they feel that giving you a discount will cut too much into their profit they simply wont. They have their own rules within.

My last job was sales and the minimum margin I could sell an item was 15 % with the exception of items that a customer would buy in bulk, then I could go lower. But if we had a coupon that made it go lower than that margin we were prohibited to honor it. As my manager said "I can fire you. The customer can't ".
 

·
Registered
Joined
·
381 Posts
If the price you want them to match is a legit company and its not a closeout then they should price match it. Now if its something on Ebay or another auction/overstock site then they shouldn't match it.
 

·
Vendor
Joined
·
1,144 Posts
aaronk, I do apologize for this situation. We approve price matches every day and provide our customers with special discounts and promo codes, especially if this is a forum member. However, I'd like to help you here and check everything. Would you be so kind to PM me with the headlights you found on CARiD and the ones, you wanted to price match? I'll check what we can do with my supervisor.
 

·
Registered
Joined
·
1,540 Posts
What CARiD should realize is this: What is posted on your website (or vendor site here on this site) is your word. It expresses how you intend to do business. It is the only way we know you exists...we as consumers assume what is posted is correct. If it is not correct, that is not our mistake, it is yours. It is no different than shaking a mans hand and taking his word. Once people lose confidence that what is posted on your site is correct, you're done. There are thousands of other sites out there to take advantage of consumers, you don't need to be another. Honor the price match or honor the discount. But hoop jumping, second guessing and assuming... at least for me, will never be an option. Get it right, or go away.
 

·
Registered
Joined
·
28 Posts
Discussion Starter · #15 ·
aaronk, I do apologize for this situation. We approve price matches every day and provide our customers with special discounts and promo codes, especially if this is a forum member. However, I'd like to help you here and check everything. Would you be so kind to PM me with the headlights you found on CARiD and the ones, you wanted to price match? I'll check what we can do with my supervisor.
I appreciate the response and understand price matches can't always be made but the fact that you guys wouldn't honor the 5% off coupon for Spyder tail lights that was posted on your own site is ridiculous (not to mention is false advertising and is illegal in most states). I ended up buying the same product from the other website with the cheaper price
 

·
Registered
Joined
·
243 Posts
If you don't want to get screwed... Stay away from Carid.
They sent me a bad set of spider tail lights and refused to help me. Had to contact my credit card and they are going after them.

Stay away from this rip off company.
 

·
Registered
Joined
·
119 Posts
Yikes, I was about to order some Spyder Headlights... yeesh - nevermind that idea.
 

·
Registered
Joined
·
111 Posts
Boy i wish i had seen this earlier, i ordered my wheels and coilovers from them. Its been 3 weeks and i finally called. As i am in NH i didnt think it should take this long to get here. The wheels are supposedly in "inspection" and the coilovers havent shipped yet. I get parts faster from korea and china than this. Wont shop there ever again...
 

·
Banned
Joined
·
1,067 Posts
Boy i wish i had seen this earlier, i ordered my wheels and coilovers from them. Its been 3 weeks and i finally called. As i am in NH i didnt think it should take this long to get here. The wheels are supposedly in "inspection" and the coilovers havent shipped yet. I get parts faster from korea and china than this. Wont shop there ever again...
There was a 2.5 month strike by Longshoreman on the west coast that bottle necked all container shipments arriving at those ports...and they are still backed up from that logjam. Perhaps that played a large part.

Not making excuses for anyone...but I have a large shipment from another retailer in Texas thats been backed up since January because of that.
 
1 - 19 of 19 Posts
Top