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New here, for all the wrong reasons: RESOLVED

9344 Views 31 Replies 13 Participants Last post by  GWiddison
Hey all I just found this forum. Wish I could say it was for a good reason. My cruze started acting up and I was Google searching for how to repair it or to try to estimate a cost. This place looks cool, just wish I didn't buy a car that had so many known issues.
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Discussion Starter · #3 ·
Sorry if this is not the right place to post this

My cruze is having all the common service stabilitrak/traction control warnings come on and off and the radio cutting off and on. The dealership is towing my car in and will look at it tomorrow. I know about the battery cable recall and I hope to God that is the problem since they will repair that free. What I haven't been able to find out here is this: will my power train warranty cover the costs to fix this issue if it's not the battery cable? My bumper to bumper is expired and I'm stressing over a high repair cost to fix this. Especially since these issues are common and seem to happen to alot of people.
 

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Discussion Starter · #4 ·
Well about a week ago my radio would cut off and on randomly but it wasn't bad so I didn't think much of it, then recently the service stabilitrak and service traction control warnings started popping up and going off but no check engine light. Then today it just constantly would throw up all those errors, saying trunk open, doors open, radio constantly going off and on and felt like it was losing power and would die when I come to a complete stop. So after Google searching for how to repair or for an estimate I found this forum and realized my problem was quite common. This is how I found the recall about the battery cable and I immediately called my local Chevy dealership and they towed my car and will "look at it" tomorrow. The lady on the phone seemed rude and getting impatient when I mentioned the recall. I'm just extremely frustrated since this is my only car and I thought I was getting a reliable vehicle. I'm no longer covered by my bumper to bumper. I still have my power train warranty but I don't know if any of these issues will be covered if the battery cable doesn't fix the problem. I can't afford a huge repair bill and after seeing page after page of similar complaints with these issues I'm upset my car is a lemon
 

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The lady on the phone seemed rude and getting impatient when I mentioned the recall.
It's not a recall per se, but an advisory. Note that per the instructions, the dealer doesn't have to verify your complaint to replace it - your complaint should be sufficient. So they shouldn't give you any grief over that. But I'm sure they'll want to try and duplicate the issue just to make sure they don't give you back a still-broken car.

There's some anecdotal evidence from one member here that a bad ignition relay could also cause problems. It's a $10 part and very easy to change - cheap and easy enough that it would be my second choice before spending a lot of time in diagnosis beyond normal checkout.

And if the dealer does give you too much grief, there are other Chevy dealers. You're not duty bound to the one you bought it from.
 

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Get the negative battery cable replaced and then lets see where to go from there. My guess is that this is a new issue for you that it is simply this cable finally giving out.
 

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Welcome to CruzeTalk. Hopefully this gets fixed and you stick around.
 

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Why would that be part of the Powertrain warranty? It does sound like a known issue but cars don't come with unlimited repairs. If so why did I purchase a Service Policy in this and most of my previous cars? Also why do so many people use the word "Lemon" like it should invoke special entitlements. A used car will break, a new car will break. Every car I have ever owned has had a problem now & then.
 

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It's not powertrain, but: "This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first,"
 

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Discussion Starter · #10 ·
It's not powertrain, but: "This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first,"

This only covers the battery cable replacement though right?

Or is this special coverage carry over to whatever is causing the malfunction for all the warning lights coming on for no apparent reason
 

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This only covers the battery cable replacement though right?

Or is this special coverage carry over to whatever is causing the malfunction for all the warning lights coming on for no apparent reason

Get your terminal replaced. Most likely all of your random issues will go away once you get that done. Right before i had to get my terminal replaced my dashboard lit up like a christmas tree and I lost all power steering in the middle of a turn.
 

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Be assured that you don't even remotely own a lemon. Cruze is a fine automobile as you've likely already discovered if you're the original owner of this 2012.

I've observed that you've made posts in three threads this afternoon outlining the fault that you're experiencing. To save duplication I've merged two of the threads that you created into this one. Clearly this has come at a bad time for you.

If you're anxious about future possible mechanical failures then you can purchase GMPP that will cover you for a variety of terms.
 

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Discussion Starter · #13 ·
Be assured that you don't even remotely own a lemon. Cruze is a fine automobile as you've likely already discovered if you're the original owner of this 2012.

I've observed that you've made posts in three threads this afternoon outlining the fault that you're experiencing. To save duplication I've merged two of the threads that you created into this one. Clearly this has come at a bad time for you.

If you're anxious about future possible mechanical failures then you can purchase GMPP that will cover you for a variety of terms.

Yes I am sorry for the multiple posts. This has me stressed out. What is the gmpp and how do I look into getting one. I am not the original owner however it was certified pre- owned. I do love my cruze but it's quite disheartening to look online and see dozens upon dozens of other owners having the same problem. Since my bumper to bumper warranty has expired I haven't been able to find anything telling me approximate cost to fix if this battery cable doesn't do the trick. Aside from the cable there doesn't seem to be a clear consensus as to what is causing these problems and there's no way I can afford multiple trips to the shop
 

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These days few of us can abide an unexpected loss of vehicle reliability or a surprise Customer Pay visit to the dealership.

When did you buy this Cruze and how many miles did it have at the time / and now? Do you know the provenance of your car?

General Motors Protection Plan (GMPP) is the official extended warranty service plan. It is sold by GM dealerships. It's an insurance against unexpected repairs. I bought the seven year / 100,000 mile / zero deductible term when I took delivery of my Cruze.

There are dealers on the internet who will sell GMPP to you at a discount. You're a pretty accomplished Googler. So you'll read more if you're interested.
 

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Discussion Starter · #15 ·
These days few of us can abide an unexpected loss of vehicle reliability or a surprise Customer Pay visit to the dealership.

When did you buy this Cruze and how many miles did it have at the time / and now? Do you know the provenance of your car?

General Motors Protection Plan (GMPP) is the official extended warranty service plan. It is sold by GM dealerships. It's an insurance against unexpected repairs. I bought the seven year / 100,000 mile / zero deductible term when I took delivery of my Cruze.

There are dealers on the internet who will sell GMPP to you at a discount. You're a pretty accomplished Googler. So you'll read more if you're interested.

I bought it January 2014 with about 27k miles on it. It currently has about 48k miles. I'm not sure what you mean when you ask about the provenance.
 

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I bought it January 2014 with about 27k miles on it. It currently has about 48k miles. I'm not sure what you mean when you ask about the provenance.
Do you know who owned it before, why they sold it, etc. Was the car a daily rental or an 'executive driven'. Did you review the vehicle's service record. Questions like those help to establish provenance.
 

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Get your terminal replaced. Most likely all of your random issues will go away once you get that done. Right before i had to get my terminal replaced my dashboard lit up like a christmas tree and I lost all power steering in the middle of a turn.
When you say "terminal" are you talking about part of the cable or something else?
 

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Discussion Starter · #18 ·
I bought it January 2014 with about 27k miles on it. It currently has about 48k miles. I'm not sure what you mean when you ask about the provenance.
Do you know who owned it before, why they sold it, etc. Was the car a daily rental or an 'executive driven'. Did you review the vehicle's service record. Questions like those help to establish provenance.

I do know it was initially a rental car for approximately 7 months, then another private owner for 10 months, then I bought it certified used as the third owner
 

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This only covers the battery cable replacement though right?
Correct. But let's get it fixed and see where it goes from there.

Note that intermittent problems are the worst kind for everyone involved. I say that as someone who has spent a lifetime fixing things. It's frustrating to the owner and it's frustrating to the tech assigned to fix it. Generally there's nothing to diagnose if the car's running properly. And since it only acts up occasionally, it will be hard to catch while it's having fits. About all the techs can do it inspect, take care of any issues discovered, follow any bulletins published (like this one) and give it back to you and say "bring it back if it happens again". I know that's not very reassuring, but that's the reality of repairing intermittents.

If you can find a pattern that will trigger it, it would be very helpful. But at the moment, we're suspecting something that will appear quite random.
 

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I bought it January 2014 with about 27k miles on it. It currently has about 48k miles. I'm not sure what you mean when you ask about the provenance.
I don't think after the Factory 3 Yr/36K B to B limited Warranty expires you can purchase a GMPP or GMEPP? With that said you can most certainly obtain a 3rd party Service Contract or Mechanical Breakdown Insurance from many vendors. Make sure not to purchase something that just duplicates your 5 Yr/100,000 mile Powertrain coverage if you decide to supplement your protection as it can be very costly at this point.

Reading your last post again the private owner who sold it to you couldn't certify it, that can only be offered by a G.M Dealer not like it would have mattered at 48K. In any case you should be good but explore your options!
 
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