I bought a 2013 Cruze LTZ and while I was still under warranty I brought my car in because I was having issues with the car jerking and studdering when getting on the gas. It was mild but noticable and it did not do it all the time. At the time when I brought it in the dealer said they couldn't reproduce the issue and determined that I was either getting on or off the gas at the same time the transmission was either down shifting or up shifting, causing the jerky behavior. Now I'm out of warranty and the issue had gotten so bad that it does it really bad every time I get on the gas to take off, pass on the freeway or just to get up to speed. I took my car back in last week and NOW they can find the problem.
It turns out that my coil pack is cracked and arcing causing my plugs to foul and burn up. I also have a 537 millivolt drop in my positive battery cable. They are telling me it's going to cost 1100.00 replace the coil pack, 4 spark plugs and a battery cable.
I have two questions then.
First, if I brought this to their attention back when I was under warranty and they couldn't find the issue but the problem never went away and got worse, shouldn't they be fixing this for free under my warranty being it was brought to their attention back when I had the warranty?
Second, how the **** is it 1100.00 when the coil pack runs about 130.00 (from what I've read on here), plugs at best are 15.00 each and a battery cable can't run more than 50.00. So they are telling me it's around 800.00 or more in labor? I watched a guy on YouTube pull off the coil pack and remove all 4 plugs and replace everything in less than 15 min. So am I to believe that a chevy dealer can't do this in the same amount of time? Or am I to believe that the rest of the labor charge is to replace the battery cable?
I just want chevy to fix it all at no cost to me being it was brought to their attention back when I had the warranty. It's not my fault they couldn't figure it out back then.
It turns out that my coil pack is cracked and arcing causing my plugs to foul and burn up. I also have a 537 millivolt drop in my positive battery cable. They are telling me it's going to cost 1100.00 replace the coil pack, 4 spark plugs and a battery cable.
I have two questions then.
First, if I brought this to their attention back when I was under warranty and they couldn't find the issue but the problem never went away and got worse, shouldn't they be fixing this for free under my warranty being it was brought to their attention back when I had the warranty?
Second, how the **** is it 1100.00 when the coil pack runs about 130.00 (from what I've read on here), plugs at best are 15.00 each and a battery cable can't run more than 50.00. So they are telling me it's around 800.00 or more in labor? I watched a guy on YouTube pull off the coil pack and remove all 4 plugs and replace everything in less than 15 min. So am I to believe that a chevy dealer can't do this in the same amount of time? Or am I to believe that the rest of the labor charge is to replace the battery cable?
I just want chevy to fix it all at no cost to me being it was brought to their attention back when I had the warranty. It's not my fault they couldn't figure it out back then.