Go to a different dealer ASAP and contact GM about what your dealer is telling you.
This won't fly in a court. The car is sold to consumers and there is nothing in the owners manual about not doing a lot of short stop & go driving where the engine and exhaust systems don't reach operating temperatures will cause problems. This issue actually needs to be reported to both the EPA and NHTSA as a failure of the emissions system.The reason you are likely being charged is that they feel it's your fault it's plugged. Owning a diesel is a good thing, but like any newer car there are little issue's that follow. In order for the emissions devices to work correctly on a modern diesel the exhaust gas temp has to be high enough. I see a lot of people on here who post with almost the thought they their car is special and has a calibration where only there car does this. The regen on your car runs by itself on a program without a light coming on the dash. You'll know because your fuel mileage will drop on the highway for a bit or in the city because the fan will be running on kill when you wouldn't normally expect it to. If you don't drive enough to let the car go through it's regen as it's factory set up to be it will plug the DPF. That isn't GM's fault. This same problem for example has been a problem for the Dodge 3.0L V6 diesel. This is one of the reasons modern diesels can be a problem even for the big boy diesels that are used for daily driving and not working hard. If you want to stick with the wonderful diesel in your Cruze you need to work with it which means to at least once a month take it for an extended drive and in fact ring it out a couple times if possible. Running it hard create's more particles, but the heat build up will help it burn off much quicker. Low EGT's also are a killer for the O2 sensor's. My wife's car is often used for short trips around town and I make sure at a minimum it makes it up to proper temp before I kill it as well as let it idle for a minute or so extra if I've ran it hard. Because short trips aren't uncommon for it I take it out at least once a month for a 20 minute or longer drive with a few full boost runs and have never had one O2 sensor code and never one single issue with the DPF. In the future electric DPF's will fix this issue with burn off times of a few minutes. Until then we have to deal with what is there. Removing the DPF btw isn't the solution either. No need to make for a dirty diesel when it's not needed.
crazy talk, they built the car....theres no raisin to not inform the driver that more driving is needed to complete the burn....thats why that msg is programmed...many have said they got no such msg, or got the msg and seconds later limp mode.If you don't drive enough to let the car go through it's regen as it's factory set up to be it will plug the DPF. That isn't GM's fault.
Hello maypearl,My 14 Cruze Diesel is in the shop right now. The 'reduced engine power" warning came on. The dealer is telling me the diesel particulate filter is clogged and I have to pay $320 for them to do a manual regen to clean it even though the car is supposed to do it on it's own. I'm still under warranty and have to pay $320 to fix the car????? I called customer service and without even talking to the dealership they were already getting me ready to hear no. They said they will have the dealership call me back. Who approved warranty claims? GM, not the dealer. Now the finger pointing is going to start.
while a good idea go figure work was 10miles from me and i did that for a full year and not one emissions issue .but yes not as simple as gassers fill and drive forget about it.there is a video on youtube of a colorado diesel owner complaining that his truck went into limp mode after he ignored all the warnings for days about needing a regen. he calls the truck a lemon, reality is this is exactly how modern diesel work and dealerships and salesman really need to make sure people are not driving tons of short trips and understand how the emissions systems work before they sell one.
the car doesnt know how long youre gonna drive it.In my case, I have a 50 mile one way commute to work. Plenty of time for a regen. I've never seen a message about a regen.