[2011CruzeLTZ]

Vitals:
2011 Cruze LTZ
AT
56K Miles

Problem:
I went in for a routine oil change. Your Vehicle Report came by email with RED for Oil Leak, Transmission Leak. The transmission leak had been serviced already about 1.5 years ago but now has come back up. Regarding the Oil Leak, I'm not sure where the leak is, but this vehicle had major service done to it less than a year ago. The Head Gasket was replaced along with Thermostat and a radiator hose. For a relatively new car, this car has had way more problems than my Toyota, or older cars I've owned in the past. My dealer shop is frustrating too. I had to read the report myself to see that they had found these issues. I emailed and called them with no return phone call...until I gave them a negative survey.

Anyone have 1 or more of these issues. Any fixes for you all? I'm about ready to just trade in the thing for just peace of mind. When I bought this vehicle I though GM had finally gotten its act together to build quality cars Americans want. To boot, they want to charge me $150 to find the leak. Shouldn't this be covered under the power train warranty?
Thanks all,

2011CruzeLTZ

 

[Chevy Customer Care]

Vitals:
2011 Cruze LTZ
AT
56K Miles

Problem:
I went in for a routine oil change. Your Vehicle Report came by email with RED for Oil Leak, Transmission Leak. The transmission leak had been serviced already about 1.5 years ago but now has come back up. Regarding the Oil Leak, I'm not sure where the leak is, but this vehicle had major service done to it less than a year ago. The Head Gasket was replaced along with Thermostat and a radiator hose. For a relatively new car, this car has had way more problems than my Toyota, or older cars I've owned in the past. My dealer shop is frustrating too. I had to read the report myself to see that they had found these issues. I emailed and called them with no return phone call...until I gave them a negative survey.

Anyone have 1 or more of these issues. Any fixes for you all? I'm about ready to just trade in the thing for just peace of mind. When I bought this vehicle I though GM had finally gotten its act together to build quality cars Americans want. To boot, they want to charge me $150 to find the leak. Shouldn't this be covered under the power train warranty?
Thanks all,

2011CruzeLTZ

Hi there,

I apologize for these frustrating concerns with your Cruze. Have you considered a second opinion at another dealership in your area? If you would like any further assistance, please send me a PM with your VIN, contact info and a preferred dealership. I would be happy to help the best way I can.

Patsy G
Chevrolet Customer Care

 

[SneakerFix]

Why was the head gasket replaced? The $150 should be waved if the repairs were done under warranty repair. Your the first to have had to replace the headgasket

 

[2011CruzeLTZ]

Why was the head gasket replaced? The $150 should be waved if the repairs were done under warranty repair. Your the first to have had to replace the headgasket

I guess I got to be the first in something...but wouldn't have hoped it to be this. They found coolant in the oil. They speculated that because of the thermostat, water pump, etc...the engine got warmer and warped the gasket...or human error on installation. Either way, I'm not in love with GM or this vehicle anymore. I'm just hoping to get it fixed so I can use it a few more years to get my $ worth. I just got done paying for it, I didn't think I'd b e contemplating another car payment this soon...especially when I have an older Toyota with 113k miles on it. The Toyota hasn't ever made me doubt its reliability in the 12years I've had it. Not at 100miles not at 113K miles.

 

[Jim Frye]

From your descriptions, I'm wondering if the head itself isn't warped from overheating and the new gasket isn't sealing correctly.

 

[SneakerFix]

Contact GM and request that a engineer look at your car your head isn't the issue it's the block has been warped.

 

[2011CruzeLTZ]

Thanks for the suggestion to contact GM. Any suggestions on how to do that? I have PM Patsy with Chevrolet Customer Care as well.

 

[Jim Frye]

Toll free number in the back of your OM.