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Pandora and Spotify audio skips and stutters using Bluetooth in MyLink radio

20666 Views 21 Replies 14 Participants Last post by  Shyphilosopher7
When using Bluetooth to listen to pandora or Spotify on the MyLink radio, the music skips and stutters in my 2014 Cruze. Bought the car new, never had an issue up until a few months ago. Dealer can't figure it out. My phone(galaxyS4) has no issues as far as phone calls in the car, it's just Bluetooth audio. My phone plays perfectly in my wife's Traverse, and my friends 2014 Cruze as well. I'm getting frustrated because this is what I want to listen to in the car. If I use the phone plugged into the aux Jack, it plays fine. Any help would be greatly appreciated.
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· Chevrolet Customer Assistance Representative
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I'm having this same issue with Pandora in my 2014 Cruze with a Blackberry Priv Android device. I don't have access to other My Link to test with.

Any solutions?
Hello rleist,

Although you're having trouble with your MyLink system, I hope you're enjoying the vehicle overall. Have you tried reaching out to our Infotainment team regarding this bluetooth concern? They are our experts on the MyLink feature and can be contacted at (855) 478-7767 from 8am to 10pm Monday through Saturday. If they are unable to provide any additional information, please send me a private message and we can discuss other options.

I hope this helps!

Jasmine
Chevrolet Customer Care
 

· Chevrolet Customer Assistance Representative
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I have the same issue with BT on my 2015 LTZ With My galaxy note 5 phone calls are fine but any music streaming be it from the phone or pandora and skips like crazy. It was so hit or miss that I just put all my music on a thumb drive and plugged it in.
Good morning vette9190,

I apologize that your MyLink system isn't functioning correctly in your Cruze. I recommend reaching out to our Infotainment Customer Support Team at (855) 478-7767. They are highly trained and uniquely qualified to address any infotainment related concerns. If you'd like further assistance, please feel free to send us a private message.

Have a good day!

Chelsea D.
Chevrolet Customer Care
 

· Chevrolet Customer Assistance Representative
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I got a post to call the Chevy Infotainment support. They brought up a service note and said there is a fix posted January 2016 and referred me to have the dealer do a service of it. Wouldn't tell me what the service was though. After the dealer did the work, no charge, clear streaming!
Hi Jazzism1111,

We're thrilled to hear that your dealership was able to resolve this for you! If you have any future questions or concerns, please don't hesitate to reach out to us. :)

Chelsea D.
Chevrolet Customer Care
 
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